I had a great experience at Greater Mobile Urgent Care- Springhill…read more The clinic was clean and well organized, the staff was friendly and efficient, and I was seen quickly. The medical assistant and physician were kind and caring. I would definitely recommend this practice and return again if needed.

The staff is knowledgeable and check in easy. I was sick and had to go 4 times within a couple of…read moreweeks. They have capability to do labs and X-ray. The nurses and doctors were caring and explained everything carefully. Would definitely recommend.

I had a great experience here and would 100% return. The wait to be seen was maybe 15 minutes at…read morearound 11 o'clock in the afternoon. The front desk staff was friendly and helpful, everyone was masked up, but by far the best aspect was the nurse team. Teresa and Jenny took great care of me, and they were very, very thorough, went above and beyond to make sure I was as comfortable as possible, and there was no doubt left in my mind that they did a great job. They answered all of my questions and were very clear about the nexts steps I should take at home. Overall time spent here was a little over an hour, and the longest time I spent waiting, which was really only maybe 20 minutes, was after I had received treatment. Great experience overall and I would definitely recommended them.

I hate I had to mark 1 star to leave -0 stars review. Stay away from Greater Mobile Urgent Care…read more They are racist and condescending! Take your money and insurance somewhere. As a Black family, we left this urgent care feeling dismissed and deeply disappointed. My son has a significant cut on his hand and was in visible pain. He was evaluated, we were charged, and then told to use over the counter medication. No meaningful pain management options were offered. When I asked about pain control, I was told they "do not give out pain medication." That response felt dismissive. It should not feel like you have to beg for equality in healthcare simply because you are Black. It should not feel like you have to advocate twice as hard just for your pain to be taken seriously. Black and Brown families already face documented disparities in pain management in healthcare. It's disgusting! They balentily lied about their facilities not writing prescriptions for pain medicines for any patients. Clear discrimination against my son! If this facility has strict prescribing policies, that should be clearly communicated before billing families. Every patient deserves equitable, respectful, and compassionate care regardless of race. I will be filing complaints against their medical licenses!

Complete health urgent care has been my urgent care for a long while. I love the staff especially…read morethe nurse Liz. She is always super nice and friendly. She makes sure my family and I get the best care.

Awesome staff! The lady at the front desk was very nice and helped with our out of state insurance!…read moreWe were in and out!

I have had visitors at my house who have had medical issues…read moreand was glad this urgent care is there. very happy with their care. Infant grand- twins with severe colds and my older sister with diverticulitis. Then I had a kidney infection and could barely walk and I got good care. Had a bug bite on my face that swelled up terribly and was crazy itching. I got medication to reduce my symptoms. Very happy with the care of me and my family. Thank you!

Place looked clean. Check in was on the phone link like most places. And didn't take long for rapid…read moreflu & covid test the main reason they got the stars. But I'm obviously sick & paid my co pay up front np, so y am I having to hunt down my prescription caused me to lose another night of sleep. So yeah pretty cranky. But I wouldn't make my co worker & customers pay for me being upset at my own job bcuz of someone looked over my file.

I showed up really sick having pneumonia and didn't know about it. They found out and gave me a…read morereally good treatment in less than two hours(the other urgent care I went to a week earlier couldn't figure out what I had). The staff and doctors are really lovely and patient with you. Definitely coming back from now on.

Do not go to this Urgent Care. The billing for visits is deplorable. I had a visit on 9/7/23. I…read moretried to get the bill corrected. They charged me $90 copay for 3 previous covid visits which were covered by my insurance and just left the money in their system (no refund at all). Then when the bill for 9/7/23 came up they used the $90 dollars they kept to pay part of this bill instead of getting the bill corrected with my insurance. I then got a bill for $16.97 in 2/24. I kept getting texts about the bill but never received a paper bill until this time. I had notified them that I did not do my business via online/phone. I paid the bill on 2/14/24 but got another bill in 3/24 for the same thing. When I called them, I was told that is takes 30 days for payments to show on file. The Providence office took my credit card information that I gave them to pay my co-pays with and charged the amount I owed from a visit in 12/23 on it instead of sending me a bill. No notice and no bill was sent to me. I was told I had to keep a credit card on file if I was using this office. Why do you need a card on file when you could just pay each time you go? They want this so they can do just what they did to me by charging my card and not sending me a bill. The billing department is the reason I will never go here again.

I would have given no stars if that was a choice. Oh, I'll be back here to inform you more about…read morethe situation later for I am just a little busy with my fathers condition and the lack of knowledge by the so called "doctors" here. Oh, and I'll have photos and everything! If you can help it, please, take your loved one elsewhere like Mobile Imfirmary. These people have NO idea what they are doing.

Ok, let me just say this has become one of the BEST ER's Mobile, AL has to offer. I know Springhill…read morehas had its rough moments, but honestly--so have all hospitals in this town. What matters is not the fall, but the comeback. And right now, Springhill ER is the only place I want to be if I ever face another emergency like I did last night. Quick backstory: I've spent the past 7 weeks with a family member at another local hospital. Picture this--labs "lost," vile nurses, zero leadership, a doctor committing medical fraud with no accountability, and staff snickering about patients in the hallway. Sure, a handful of great nurses and a solid case management team exist there, but the system is broken. I even caught something there and haven't shaken it since. So yeah, I've seen the worst. Fast-forward to last night. My O2 dropped to 86 and I could barely breathe. I tried another ER first--big mistake. The nurse made me feel worse than I already did. Something in me said, "Go to Springhill." Thank God I listened. Here's where the underdog story starts. Spoiler: Springhill wins. Check-in was polite, quick, and staff weren't glued to their phones like I've seen elsewhere. Triage was thorough and respectful. They even noticed I was struggling for air and handled me with compassion. That's already a win in my book. The doctor? Hands down one of the top ER docs in Mobile--knowledgeable, compassionate, and explained everything like a walking FAQ. He hit that rare balance of confidence and humanity. That's exactly who you want when you're scared and sick. And the nurses? Efficient heroes. I've passed out before from fear of IVs, but they did my blood draw and IV in one seamless step. I kept asking when they'd start, and the nurse just smiled and said, "Honey, you're done." That's process improvement AND patient care rolled into one. This whole ER process--streamlined, compassionate, efficient--is exactly what saves lives and precious time. Every second counts in medicine, and Springhill clearly gets that. Even the CT tech brought humor into the room, explaining how the procedure had improved over the years. Instead of panic, I left feeling smarter and calmer. But the moment that sealed the deal wasn't about me. A patient nearby was crying out to God in pain. I prayed for her quietly, but then I heard her nurse speaking to her with so much compassion that within minutes, that woman went from begging for relief to thanking God. That's the kind of care you can't fake. Compassion is the real medicine. What I also love is that you can tell Springhill has actually listened to patient experiences and made changes. They've identified where the process was broken, fixed it, and raised the bar for care. That willingness to hear people and adapt makes all the difference. I'm still on the road to recovery, but Springhill gave me both the meds and the hope I needed. In healthcare, seconds and small acts of kindness save lives. If they keep this up, Springhill won't just be an underdog comeback--they'll be the Nick Saban of ERs. Not every visit will be perfect, but they're on the right path. Mobile needs this kind of champion. Happy health and life

This office has always taken care of me and my family. Recently my husband needed to have bloodwork…read moredone and the office went out of their way to contact him for a follow up. We've always gotten the medical care we needed from them.

Great visit, well for a doc office. Short wait and friendly staff. Would recommend to all my sick…read morepals