Awesome urgent care facility! Super friendly/knowledgeable staff, really clean facility and two…read moreadorable dogs who are certified emotional support animals. Doesn't get much better.

was not impressed the staff was nice I been in the medical field for over 20 years she did not…read morediagnose me with anything but went to another doctor they did a X-ray and found exactly what I said when u in the medical field just because u are a doctor doesn't mean u always right I really would like my co pay return

I had a great experience at Greater Mobile Urgent Care- Springhill…read more The clinic was clean and well organized, the staff was friendly and efficient, and I was seen quickly. The medical assistant and physician were kind and caring. I would definitely recommend this practice and return again if needed.

The staff is knowledgeable and check in easy. I was sick and had to go 4 times within a couple of…read moreweeks. They have capability to do labs and X-ray. The nurses and doctors were caring and explained everything carefully. Would definitely recommend.

I had a great experience here and would 100% return. The wait to be seen was maybe 15 minutes at…read morearound 11 o'clock in the afternoon. The front desk staff was friendly and helpful, everyone was masked up, but by far the best aspect was the nurse team. Teresa and Jenny took great care of me, and they were very, very thorough, went above and beyond to make sure I was as comfortable as possible, and there was no doubt left in my mind that they did a great job. They answered all of my questions and were very clear about the nexts steps I should take at home. Overall time spent here was a little over an hour, and the longest time I spent waiting, which was really only maybe 20 minutes, was after I had received treatment. Great experience overall and I would definitely recommended them.

I hate I had to mark 1 star to leave -0 stars review. Stay away from Greater Mobile Urgent Care…read more They are racist and condescending! Take your money and insurance somewhere. As a Black family, we left this urgent care feeling dismissed and deeply disappointed. My son has a significant cut on his hand and was in visible pain. He was evaluated, we were charged, and then told to use over the counter medication. No meaningful pain management options were offered. When I asked about pain control, I was told they "do not give out pain medication." That response felt dismissive. It should not feel like you have to beg for equality in healthcare simply because you are Black. It should not feel like you have to advocate twice as hard just for your pain to be taken seriously. Black and Brown families already face documented disparities in pain management in healthcare. It's disgusting! They balentily lied about their facilities not writing prescriptions for pain medicines for any patients. Clear discrimination against my son! If this facility has strict prescribing policies, that should be clearly communicated before billing families. Every patient deserves equitable, respectful, and compassionate care regardless of race. I will be filing complaints against their medical licenses!

Complete health urgent care has been my urgent care for a long while. I love the staff especially…read morethe nurse Liz. She is always super nice and friendly. She makes sure my family and I get the best care.

Awesome staff! The lady at the front desk was very nice and helped with our out of state insurance!…read moreWe were in and out!

I have had visitors at my house who have had medical issues…read moreand was glad this urgent care is there. very happy with their care. Infant grand- twins with severe colds and my older sister with diverticulitis. Then I had a kidney infection and could barely walk and I got good care. Had a bug bite on my face that swelled up terribly and was crazy itching. I got medication to reduce my symptoms. Very happy with the care of me and my family. Thank you!

Place looked clean. Check in was on the phone link like most places. And didn't take long for rapid…read moreflu & covid test the main reason they got the stars. But I'm obviously sick & paid my co pay up front np, so y am I having to hunt down my prescription caused me to lose another night of sleep. So yeah pretty cranky. But I wouldn't make my co worker & customers pay for me being upset at my own job bcuz of someone looked over my file.

I showed up really sick having pneumonia and didn't know about it. They found out and gave me a…read morereally good treatment in less than two hours(the other urgent care I went to a week earlier couldn't figure out what I had). The staff and doctors are really lovely and patient with you. Definitely coming back from now on.

Do not go to this Urgent Care. The billing for visits is deplorable. I had a visit on 9/7/23. I…read moretried to get the bill corrected. They charged me $90 copay for 3 previous covid visits which were covered by my insurance and just left the money in their system (no refund at all). Then when the bill for 9/7/23 came up they used the $90 dollars they kept to pay part of this bill instead of getting the bill corrected with my insurance. I then got a bill for $16.97 in 2/24. I kept getting texts about the bill but never received a paper bill until this time. I had notified them that I did not do my business via online/phone. I paid the bill on 2/14/24 but got another bill in 3/24 for the same thing. When I called them, I was told that is takes 30 days for payments to show on file. The Providence office took my credit card information that I gave them to pay my co-pays with and charged the amount I owed from a visit in 12/23 on it instead of sending me a bill. No notice and no bill was sent to me. I was told I had to keep a credit card on file if I was using this office. Why do you need a card on file when you could just pay each time you go? They want this so they can do just what they did to me by charging my card and not sending me a bill. The billing department is the reason I will never go here again.

Prior to my surgery, I had to come in for pre-op labwork and registration, as well as be tested for…read moreCovid-19 as part of their policy. All patients must do so regardless of whether they have symptoms or not. The nurse was very nice and gentle with me, explaining everything as she went, apologizing for any uncomfortableness I felt. She truly tried to make it as easy as possible for me. I got a phone call the next day with my results (negative of course) and was then explained currently policy for visitors and what I needed to do the night before surgery, as well as the morning of. Surgery day, I arrived. I was called back quickly and got put into my gown and compression socks and put into a bed and nestled under a super neat inflatable warming blanket. All the staff was very friendly and kept checking on me while we waited my turn for surgery. The anesthesiologist (Chris Lambert) was super nice. He cracked jokes to keep me from being nervous, and said he would make sure I had zero nausea when I woke up, because I always do. He kept his word - not one bit of nausea when I woke up after surgery. Good man, thank you! The surgery itself was done by my own chosen surgeon (Dr. Chris Park) so I'll leave that part of the review on his page, but it's fantastic. After surgery, I woke up in my own room. I stayed overnight because Dr. Park said he prefers that after what I had done, because he knows my pain is controlled and he is able to pop in and check on me. It seemed like I good idea, and would've been, had it went according to plan. But it didn't. Dr. Park came in to check on me and tell me surgery went great. At that point, I was in no pain, which was good. He told me to go on and call the nurse to start my pain meds, and I'd get them every 4 hours. I set an alarm on my watch for every 4 hours (something I learned while fighting cancer) to make sure I wake up and take them on time to stay ahead of it. He said one the pain hits, it's 10x harder to get it back under control. I called my nurse for pain meds at 7:51pm. I called again at 8:30 because she never came. She finally showed up at 9:20 with my pills and an attitude. By then I was in tears from the pain. I refused to let my husband FaceTime me because he would see how bad I was doing and I knew it would stress him out. (Hospital has a no visitor policy, so he had to drop me off at the door and leave, and then pick me up the next day when it was time to go home.) I took the pills and thanked her. I reset my alarms since that obviously messed up my schedule. 4 hours later, alarm goes off and I request my pain meds. Nurse doesn't show up til nearly 2 hours later, again. I'm in tears, again. I ask her politely if my chart says every 4 hours or every 6 hours in case I was confused from anesthesia when I talked to Dr. Park, since she was bringing them every 6 hours. She said "Chart says 4, but you're not my only patient, so you get them when you get them." That's how my night went. When Dr. Park arrived bright and early the next morning, he was surprised to see me in pain and asked what happened. I told him, and he left the room immediately. I heard words being exchanged, and he came back in and apologized profusely for the experience I had because that's not how it should've been. He said my entire reason for being there was so that wouldn't happen, and I could tell he was greatly upset by it all. Needless to say, after that, things were different. I had a different nurse until I was discharged. I was immediately given morphine to knock out the pain, then set back on my original schedule of Percocet every 4 hours. Once they saw it was working as it should be (as it should have been last night had it been given correctly) I was able to go home. My daytime nurse was a gem. Super sweet, very attentive if I needed anything, but I try not to call unless it's necessary. The food was delicious. Other than that one night time nurse, my entire experience here with everyone was wonderful. ** I will not name the night nurse. I only know her first name and it's a common one, so I don't want to put negative light on innocent people with the same name. I found out later that she was reported for her behavior, so that's all I'll say about that.

I would have given no stars if that was a choice. Oh, I'll be back here to inform you more about…read morethe situation later for I am just a little busy with my fathers condition and the lack of knowledge by the so called "doctors" here. Oh, and I'll have photos and everything! If you can help it, please, take your loved one elsewhere like Mobile Imfirmary. These people have NO idea what they are doing.

This office has always taken care of me and my family. Recently my husband needed to have bloodwork…read moredone and the office went out of their way to contact him for a follow up. We've always gotten the medical care we needed from them.

Great visit, well for a doc office. Short wait and friendly staff. Would recommend to all my sick…read morepals

I have to say, I was thoroughly impressed with the level of care I received. The nurse practitioner…read morewho attended to me was outstanding. She was clearly well-trained and extremely knowledgeable, which immediately put me at ease. But what truly set her apart was her bedside manner--it was out of this world. She took the time to listen to all of my concerns, explained everything in a way that was easy to understand, and made sure I felt comfortable throughout the entire visit. It's rare to find healthcare professionals who combine expertise with genuine compassion, but she managed to do just that. I'm not from the area and had to take a leap of faith on this location But if you're ever in need of urgent care, I highly recommend visiting. Feel free to adjust the review to fit your experience and the specific details of the urgent care center!

I would highly recommend going to Southern Family Urgent Care. I was in and out with little to no…read morewait time! Very professional and knowledgeable staff. Recommend 10/10!!