I had a chip in my windshield from a trip. I scheduled my appointment with them over the phone…read moreafter receiving a quote on work that was site unseen. I ran up to drop the car off and go eat lunch... well, the downside was the place I wanted to eat was closed on Mondays, so I just went back to the shop. They had it done already. Yep, fixed my windshield in 15 minutes. That was a month ago and no further damage and I am very happy with what I paid for this repair. A great value overall! Will use again should I need!

Horrible. Customer service is TERRIBLE…read more We had a very small chip on our windshield and brought it in here to get it fixed. When we brought the car in, it was a tiny small area, the size of a mole. After getting resin in the area, the chip looks way worse. There are whisker like lines coming out now in two different directions. I called and they said to bring the car in. So I did. They said there was nothing they could do since the resin was already in. My issue is that these whiskers or whatever the technical term for these lines on the glass were not there before the repair. And since having the repair, they are getting longer. The whiskers reflect the sun in a horrible way. The tall guy with reddish hair (name ????) was an a--hole. Excuse my language. Customer service 0. DO NOT WASTE YOUR MONEY GOING HERE!!!!!

Fast friendly service, what else do you need? I was able to get in 24 hours after my window was…read morebroken in the parking lot.

This place doesnt understand good customer service. Theres some little man with glasses that has 0…read morecustomer service experience, Its seriously bad here. I had to literally tell the guy over and over to get all the glass out of my door, because he wouldnt get all the glass out. He ripped a sound pad outve my door and was going to trash it, and said I didnt need it. CRAZY!! He was literally going to let me go with tons of broken glass in my door. It was ridiculous, and the new window makes some kind of rubbing so when I roll the widow down or up a makes a streak. It may be cheaper, but the service and work ethic is shit. Proba ly the worst Ive seen in a ahwile. Stay away, you have been warned.

911 Auto Glass was great! After an unfortunate circumstance they were fast and friendly getting my…read morewindow repaired. They sent out a team to fix my window right in my driveway!

Amazing customer service, delivery, timeliness, and price. You won't find better. Great…read moreexperience. They turned a horrible situation into the most pleasant experience possible. Definitely recommend.

I cannot say enough wonderful things about this business! It's rare in 2022 to be thoroughly…read moreimpressed by a business and all of the people who run it, but I AM! First off, they're family owned and have been in business for over 50 years... so they definitely know what they're doing! They said they could get me in that same day to replace my windshield on my 2008 Escape- but I was the one who couldn't make it until the next week. My mom and I got there and they had cars and trucks lined up left and right. I thought, "Uh oh, we'll be here a while." NOT AT ALL! We came into the office where the lady who greeted us who was multitasking in so many ways but not too much to pleasantly get us checked in and tell the dog to quit barking -they have a dog behind the desk btw which I thought was awesome because it's a bull terrier. We sat in their very clean waiting area decorated in red and black, with every kind of magazine you could imagine and watched about 25 minutes of the World Cup. We were really getting into the game and "Hello dear, your car is ready!" "What? I thought it would take an hour?!" They did a spectacular job and went above and beyond by reattaching our compass with glue (the car came with it taped up there!) The gentleman who worked on it explained what they did and how long of a warranty we have. I paid half of what the other windshield replacement people wanted! I have recommended them to everyone since then and will keep recommending them as long as they are in business! Btw, I come from a family of mechanics and work on everything on my cars on my own- except for windows. I'm glad I have someone that I can count on for those now!

We we had one windshield replaced and one with a giant chip repair and they were fast, friendly and…read morecheap! The chip repair is so cheap it's almost free, and our windshield was just over $200 less than our comparables. Would 100% recommend!

Samer is the best!!!! He is personable, professional and knowledgeable…read more I ordered my 2022 JCW during the pandemic. Parts were hard to come by and production was affected. Samer kept me abreast of all new developments in real-time. Once my vehicle arrived he was kind enough to express his and the dealership's appreciation for my business in a kind and unexpected gesture. I would drive from Bentonville, Arkansas again just for the experience. Baron Mini you rock!!!

Wow, went here to see how the cars were and we had a chance to try and test drive some of the…read morevehicles here like the countrymen and mini cooper. The EV countrymen was smooth and love the new features in it, I am torned between electric and gas. As for the mini cooper, it was roomier than I expected it to be. Definitely love how looks and feels once we tried it out. Staff was nice and friendly too.

By far the best collision/auto body repair shop in the area. Aaron cook is always my go to guy at…read morethat facility and has gone above and beyond w providing customer service. From calls throughout the repairs to doing a complete walk around to ensure that my car has been repaired up to my standards(which are extremely high, as I have no children therefore my GTO is my child in my life) to even following me to enterprise to drop the rental so I wasn't stuck waiting around. I would recommend this place to family, friends and those who are just seeking a paint job to a bad accident repair. The mccarthy Chevrolet service center even is my favorite shop for repairs. Mccarthy all around is a great and ethical company that will continue to receive my continued business and my recommendations.

What a disappointment…read more On December 19, 2022 I went to McCarthy Collision, in Olathe KS, for an estimate on my 2019 Nissan Rouge. At that time I set up an appointment for January 26, 2023 to have my car repaired (minor incident involving the rear bumper, right side); no other damage to any other body parts. I was also told it would take 4 business days to repair (replace) the rear bumper; I also paid $832.45 for parts (did not use my insurance since it would be less than $2,000). Please remember all this was done on December 19, 2022. On January 25, 2023 I dropped off, to McCarthy Collision in Olathe KS, my Rogue. On January 31, 2023 (the day I was told it would take 4 days to repair my car) I called, since I had a doctors appointment on February 1st, and was informed that McCarthy Collision did not have all the parts. The major question I have .."why wasn't I told by someone, anyone when I dropped my car off on January 25th and gave the keys to the receptionist that all the parts weren't in?" Please remember i paid for the parts on December 19th. I had to spent extra monies to rent a car to get my doctors appointment (canceling was not an option since it takes months to reschedule a doctors appointment). This is piss poor customer service. Before anyone says anything, I don't believe Covid-19 had anything to do with McCarthy not getting all of the parts in. People are to eager to blame everything on Covid. Ok, let's say not getting the parts were Covid related. That should have not stopped them (McCarthy) from calling me on the phone, or even emailing me that they did not have all the parts and not to bring the car in until they were ready to repair the car. My car was finally done on February 7, 2023. Needless to say, if I am in need of any bodywork on any vehicles I own I will not be taking them to any McCarthy Collision centers in the metro area.

Very good customer service and friendly employees. They have reasonable pricing and stand by their…read morework.

They were happy to get my vehicle in for a chip repair with no wait and done in 15 minutesread more

I could not recommend a more fair, legitimate body shop, period. Charlie's has been a fixture in…read moreBlue Springs for years, and this family owned business will go the extra mile to make certain that you are satisfied with your car. They handle the estimates, will take you to pick up a rental car if necessary, and if you don't need it, they don't force you to get it done. I have not in all the businesses I have worked with ever come across a more honest bunch of folks, in a business that you simply have to rely on the experts to be sure the job is done right. No matter where you are located in the Kansas City area, it is worth the extra miles to take the job to Charlie's.

I had hit a mail box and caused significant damage to the front bumper, headlight, fender of my 12…read moreyear old SUV. It is a European luxury brand and having the work done at a dealership would have been astronomical, probably as much as the auto was worth undamaged. I went to Charlie's Collision Repair to ask them to consider fixing the damage. Dave Osborne advised me that owners of this brand preferred to have the dealership make repairs. Parts were very expensive and had to be shipped from St. Louis. He was reluctant to even look at the SUV. I showed him pictures and persuaded him to consider making the repairs. Had the SUV towed to the shop and an agreement was reached . The total was at least 40% less than I expected to pay at the dealership. First, .....the bad news. Dave had warned me, "I hope you're not expecting it back anytime soon." The good news was, .....a wrecked SUV was sitting in the repair shop, not my garage or driveway. It was finished exactly when promised,.... "not anytime soon". I was kept informed on progress and problems until repairs were complete. When I picked it up, Dave, the office manager, and the mechanics escorted me to the finished SUV. They were all that proud of the work they had done. And, it looked perfect. The SUV had been cleaned inside and out. I was advised to take it home for a week or so, make a list of anything I was unhappy with, bring it back and they'd fix everything to my satisfaction. It's been seven weeks and it has not been necessary to return. I was very satisfied with the work performed and convinced the cost was very reasonable. What a great group of people!!