I would like to recognize Jordan for the excellent service he has provided in handling our…read moreprofessional liability insurance since November 2023. Throughout this time, Jordan has always been highly responsive, professional, and helpful. He has consistently answered our questions promptly and assisted us whenever needed. His excellent service has made our experience with your company very positive. We sincerely appreciate Jordan's support and would like your company to know what a great job he has done.

Customer is good! They worked on getting me the best rates possible for my business needs,…read moredefinitely would recommend.

Scott Churton helped my husband find a new combined homeowners and auto insurance policy in the…read morefall of 2023 when NatGen decided not to renew policies in Calif. He got us a great new policy with Mercury at a great price! Thank you, Scott!

Our family has been with the Tustin Insurance Agency for three generations and could not ask for…read morebetter service, care and guidance. Scott Churton has continue the excellent service that his father always gave to their clients. Not only does Scott and his associates, especially Paula, find the best coverage, and the best rate, they explain every thing about the coverage and the costs. The Boles Family will always choose and recommend the Tustin Insurance Agency for all insurance needs.

Lawrence and his staff of Farmers Insurance are reliable, dependable, professional and a pleasure…read moreto work with. The team ALL have Excellent Communications Skills and detailed to get things Right the FIRST TIME! I would recommend that you get a complimentary assessment of the Risks and your nsurance Needs to be 100% certain you are adequately covered for ANY potential liability claim[s].

Lawrence is an extraordinary insurance agent and will go above and beyond to take care of you. As a…read morereal estate agent and mortgage broker, I have a lot of clients that need to secure a homeowners insurance policy for their home. When the time comes, I am happy to recommend Lawrence and his Farmers office. Lawrence and all of his associates are professional, knowledgeable, and respond very quickly to inquiries. They are extremely flexible with the quotes they give and will always make adjustments to meet the homeowner's needs; that can include adjusting deductibles, coverage amounts, or premium amounts. I have worked with plenty of insurance companies throughout my career, and I can say with certainty that I wholeheartedly trust Lawrence!

Scott was very professional throughout my experience shopping for new home and auto policies. He…read morewas very quick to respond on any inquiries I had on my end. Not only was he able to save us money but improved the coverage we previously had with our past carrier. I would honestly recommend Scott for your insurance needs! Very responsible and works for you! Bernie

I reached out to Scott regarding auto insurance and he was very honest about what he could offer…read moreand ended up recommending that I go with another carrier, based on his expert analysis. I was very pleasantly surprised at his honesty and generosity regarding information on the insurance options in today's strange post covid climate. He later spoke to me to answer questions I had about recommended coverages, even though I would not be a client in the short run. I would highly recommend working with him. Exceptional integrity and customer service!

I'm a mortgage broker, and I was introduced to Julius by one of my clients who uses him as their…read moreinsurance agent. In my business, one of the most important things during a home purchase or refinance is speed, communication, and service -- and Julius absolutely exceeded my expectations. From the very beginning, I was blown away by how responsive, knowledgeable, and efficient he was. After seeing firsthand how well he took care of my client, I started referring more of my clients to him whenever the opportunity arises. Whether it's residential or commercial insurance, I know my clients are in great hands with Julius. The feedback I continue to receive from them has been incredible -- they consistently mention not only the outstanding level of service, but also how competitive his pricing is. I think it speaks volumes when another business professional is willing to confidently refer their own clients. I highly recommend reaching out to Julius for all your insurance needs. You won't be disappointed.

Julius has been awesome to work with. He is prompt, knowledgeable, and always takes the time to…read moremake sure you understand your coverage and options. He makes navigating insurance straightforward and is always happy to answer questions. I really appreciate his help and would highly recommend him!

Came in on a weekday morning and the wait was extremely quick!…read more Waited at check in for about 5 min and then explained what I needed then was directed to go sit to be called. I didn't even have a chance to sit and was called up to be helped. I forgot the person's name who helped me but she was great! Very informative and also admitted when she didn't know something. She was able to call one of her coworkers come over to answer the questions that she didn't know. I appreciated her candor as well as quickness in the whole process. I was in n out in under 20min. I was transfering a car title.

Came in 15 minutes before closing to get international driver's licenses for 3 of us. We registered…read moreat the counter and waited 15 minutes for our name to be called. The associate that helped us was super friendly and very efficient. She handled all three licenses in under 10 minutes. We were expecting to pay a convenience fee for using credit card, but found out it is only charges for DMW transactions so ended up paying $60 for 3 licenses on my credit card without extra charges.

I had a disappointing experience with Laura when I contacted her in August about moving my five…read moreState Farm policies (umbrella, homeowners, rental condo, auto, and jewelry) to her office. I had been with State Farm for five years and requested a brief, 20-minute introductory call before initiating a transfer. My email explained why I wanted to change agents. Yes, it discussed premium increases. But it also described specific servicing concerns: an alarm discount that took approximately three years to apply despite certificates on file, deductible changes I approved in writing that never appeared on subsequent declarations, and repeated unsuccessful requests for historical policy records. Those concerns were central to why I was looking for a different agency. Laura declined the introductory call and encouraged me to reconsider changing agents. Her response left me feeling that the servicing concerns I had described had been treated primarily as dissatisfaction with corporate rates. I replied to clarify that distinction and expressly acknowledged that her office might not be the right fit. State Farm's corporate escalation team told me I could change agents through the portal. I have since moved to another agent. UPDATE -- Responding to the owner's reply: Laura, you say my review does not reflect the full context. Several distinctions in that context matter. On declining a transfer: I am not disputing your decision not to accept my account or interpreting an agency agreement I have not seen. My follow-up actually began: "I respect your decision that your office may not be the right fit." But your email went beyond declining my business. You wrote: "I strongly encourage you to reconsider any move and revisit the issues with your agent." Declining to accept my account and encouraging me to return to the agency whose unresolved servicing problems I had just described are two different things. Your public response emphasizes the first without addressing my objection to the second. On reviewing policies you did not service: I asked for an introductory conversation before transferring. The assistance listed in my email was expressly introduced with: "If I move my policies over to you, I was hoping your office could help me with these items." I was asking whether your office would be a suitable fit and could help address those needs after a transfer--not asking you to take responsibility for my account before becoming my agent. On your response not being intended to characterize my experience as rate-related: Your email said: "In looking at your grievances, from my understanding, I believe they arise out of pricing/rate increase issues that go beyond any agent or agency's control." You then questioned how transferring agencies would solve "the issues at hand." That language broadly characterized my concerns; it did not distinguish the servicing problems from the pricing concerns. Explaining that agents do not control corporate rates did not address my concerns about requested changes, discount application, and access to records. Intent may have differed from the text, but the text is what I received. On "empathy can be subjective": My disappointment was not simply about whether an email sounded warm. It was about whether the concerns I actually raised were understood and addressed. I accept that you describe your intentions differently. That does not resolve the substantive disagreement about your response. On including your sales leader: I acknowledge that you copied Paul, and I thanked you for the introduction. For completeness, I also told him that I was already communicating with corporate about my records and that no action was needed from him. I am therefore not faulting him for failing to take action after that message. Copying him was a constructive step. But acknowledging that step does not mean I must agree with how you characterized my concerns or with your recommendation that I reconsider changing agents. My point is not that you did nothing; it is that the referral does not answer those criticisms. On privacy: I am not asking you to publish confidential policy information, coverage details, or another agency's records. My criticism concerns how you responded to my inquiry as a prospective customer. You were free to decline my business. I can acknowledge that and still be disappointed with how the inquiry was handled. I was looking for a different servicing experience--not an agent who could override corporate rates. That distinction is the reason for this review.

Our experience with Laura Hahamian and her whole team was extremely positive. They were all always…read moreprofessional and very responsive to our questions or concerns in getting us the right policies to fit our lifestyle and needs. We had only one minor home claim during our time with State Farm, and we were treated with respect, patience, and encouragement as we went through the process. We recently moved from California to Wisconsin (Not because we didn't love CA, but because of family), and we sought out a local State Farm Agent for our new house and autos here, because of the excellent experience in CA with Laura's office. I feel comfortable recommending this Agent to anyone wanting an insurance agent they can trust with their home and vehicles.

Robert Marquez goes above and beyond. He has been my insurance agent for years and has been with us…read morefrom the very beginning until now. He always checks in and follows up to make sure everything is okay. Whenever I have a question, he gets back to me quickly. He is very reliable and always treats us with kindness and respect. We truly appreciate all his help and excellent service.

Jessica Lopez is a complete disappointment! I reached out to her to get a homeowners insurance…read morequote, gave her all of my information and set up a call for the next day. The following day she didn't call me at the agreed upon time, so I called her. The receptionist said that she wasn't in. I left a voicemail message. No response. She never got back to me. Very unprofessional!

Great service I have been a long time client and refer my friends and family. Carmen is always…read morethorough and explains everything to me.

I love the personal service. If you have questions or concerns, they are always willing to help…read more My home and auto insurance have been with Beissel Insurance Service for many years. They do an excellent job of finding the best possible rate they can get for you. I recommend them highly if you are looking for insurance.

Hey Charmaine - I definitely would have gone with you for my property insurance but my old insurer…read morecame back with a better deal and ended up renewing with them. Charmaine was one of the best insurance folks I have talked to and was very prompt and detailed in the answers she had given. Gosh - I had called over 20 places on Yelp to try and find a fast quick quote on a SFR house but it was such a navigation to be able to find someone decent. Charmaine did everything I needed and got me a quote very quickly and even called me back to correct something and even lowered my rate. I am sad I wasn't able to go with Charmaine but if I ever need other insurance needs, I would come back to Charmaine. Thank you Charmaine!!

Charmaine, was outstanding in all aspects of a customer service experience. She is prompt,…read morecourteous and extremely helpful in obtaining insurance. I highly recommend her for any insurances needs.