It's never ideal to have to bring a pet for emergency care, but it helps when the people genuinely…read morecare about the pets, their people and each other. My experience at VEG was as good as a late night vet visit could be, and better than the experience at the regular vet, if I'm honest. Ginger was seen as soon as we walked in. The facility was very clean and I loved the open space concept. Everything was very transparent and I didn't feel like anything was being recommended or decided behind my back. The staff would check regularly on all the pets and demonstrated so much care. The staff presented me with various care options with no judgement or pressure to choose a treatment plan throughout the process. They even offered snacks and drinks while I waited. They weren't in any rush to make us leave, and even helped get Ginger back in my car as it was super icy outside. I will absolutely recommend VEG to anyone in need of an emergency vet.

Wonderful, kind and caring people. All the night crew that helped my Madi were outstanding…read more Can't say enough about them. 10 out 5.

This is a nice veterinary clinic. It makes me in awe of where I actually attend with my dog…read more Let's be frank I only came here for an ophthalmology visit for my dogs ulcer in her right eye. Where we learned she had dystichia in her right eye and cataracts in her left eye. I am thankful the surgery was successful the first time. I just don't get why the dogs can't have the owners in the room with them while in a visit or surgery. Makes you kind of wonder what goes on behind the closed doors. Price is usually paid upon visit or after depending on the circumstances of your visit with your dog. I appreciate the cordial staff here. Just wish the dogs could be in the room with the owners during visits or surgery because after all you are paying someone for a service. I will definitely be back soon if I have another health issue with my dog that my vet may not be able to do to get my dog happy and healthy.

The staff from the front desk to the tech to the doctor were amazing. I literally was put to ease…read morethe moment I walked in with how professional they are. I knew my dog was in good hands and they were very thorough. Exam fee is $120 and everything else is on top of that. Worth the money

They take great care of your baby. My little Pea spent 3 days at med vet. They called and updated…read moreme often. (Mezzer aka Pea)

I'll be brief. I recently lost my beloved 6 year old cat at MedVet after his 4 day stay there…read more That loss was very difficult and painful enough, but the over $12,000.00 vet bill for his care and stay made his death much, much worse due to the sad simple fact that MedVet does not offer either any kind of a bereavement discount if your pet dies in their care or any kind of a discount to seniors living on a limited income. Those types of compassionate discounts are something that they very seriously need to think about offering. I think it would seriously help with their ratings (and their ratings could frankly use some help). I honestly do trust that they did everything possible to save my cats life and they all appeared very professional, very caring, compassionate and concerned. However, their billing policies shows very clearly that their final bottom line is that they are very much a "for-profit business" and you should have no illusions about that if you take your pet there for help. The first thing they ask about after getting your name and your pets name and why you are there, is your credit card information. One final thought......please carefully look over their other reviews here (I sincerely wish I had before I took my poor cat there) and then think about what you have read in these reviews a bit and then honestly ask yourself: "Why are so, so many of their reviews only one star?" T.S.

I'm sincerely grateful to the Cove team. They explained everyhing so throughly and were so patient…read moreand kind. They did not get frustrated with all my questions, and they had even gotten extremely busy while I was there. Thank you guys so much. Such a great crew.

Took our dog Londo for emergency treatment last night (12/27/23). They were the closest vets open…read moreto our friend's house in Howard, OH. Took about 40 min to get there, but boy, were we grateful!! The staff were very attentive and polite from the get-go. They made a great first impression on us. They immediately took Londo back to be examined. Their billing schedule, and everything was explained straight up in advance, and they even provided a private room for us to compose our thoughts and fill out paperwork. The vet put us at ease with her candor and her expertise. The place is very neat and clean and well cared for. It's obvious to me that the staff really cares and is really keen to work with animals in need. We were there for around 2 1/2 hours in total. Londo was treated very professionally and sent home with medication and clear instructions. I highly recommend this facility for your emergent veterinary needs.

The wait time was absolutely insane. My dog had a stick lodged in the back of her throat, and after…read morespending 8 hours at MedVet, they still failed to find it. I ended up discovering it myself once we got home. Additionally, some of the front desk staff showed a complete lack of empathy and did not take concerned pet parents seriously. I witnessed one woman bring in her dog--she was clearly distressed and spoke English as a second language--and the front desk employee made no effort to treat her or her pet with kindness. The interaction was dismissive and lacked basic compassion. Overall, this was an extremely frustrating and disappointing experience. I strongly recommend going to a different MedVet location. The front desk staff here seem overwhelmed and in need of a break, and unfortunately, it shows in the level of care and compassion provided.

I had the absolute worst experience at MetVet Hilliard this week when my cat Rémy was vomiting and…read morehad diarrhea. Their staff does not listen AT ALL. From the moment I walked in, no one even took me seriously. They asked me why I brought him in and I told them gastrointestinal issues. They asked if he was urinating and I was like "ummmm maybe?" The person at the front desk called for a tech "stat because the cat isn't urinating." We get into a room and they come in a few minutes later after examining him wanting to ask some questions. I told them another cat in my house had just had gastrointestinal issues and been sick (brought it home from the vet's office the week prior we think). That wasn't even a question in their mind. The doctor who came to talk to me wanted to focus on "stress at home" and asked about his litter box and food. Then brought out an estimate for $1200 to have an x Ray and bloodwork done even though he had JUST had his wellness check at the vet within the last month and he was given a clean bill of health. They said "well things can change in a day." Ok fine - you're the professionals so I trust you. Nearly two hours later they come back and inform me that the bloodwork was normal and his x Ray was negative for blockage or abnormalities in his abdomen (thank goodness!) but said they could keep him and hospitalize him and send him for additional testing with an internal medicine doctor if I "really wanted to get to the bottom of things." They gave me NO answers and guidance about what was likely the problem and the doctor actually said "it could be cancer. We don't really know," and urged me to hospitalize him for what I'm sure would have been thousands more. I opted to get them to give him subcutaneous fluids and an anti nausea medication so I could take him home and pursue care with his primary vet. Turns out: virus. Thanks for the nice scare throwing out cancer for a 5-year old healthy cat with normal bloodwork and exams. Way to live those core values of caring about your patients and customers. I will NEVER use MedVet ever again. It is the biggest ripoff and runaround.

After our three legged, two year old Doodle dislocated her remaining back leg, and we were referred…read moreto Dr. Dyce and his team at OSU for a total hip replacement. Dr. Dyce is an expert in this area, and books out pretty far. However, our situation was dire enough that we were able to get an appointment within weeks of me calling. Dr. Bryce gave our girl a titanium hip, and at her three month follow-up she was cleared for supervised playtime with other dogs! The compassion, communication, expertise and honest opinions of doctors and staff here were greatly appreciated. They gave us hope, and made it possible for our girl to live free of pain and full of life. We will be forever grateful for the pros at OSU!

This is a world class veterinary Medical Center attached to the veterinary medicine school at Ohio…read moreState University. They service both companion animals & small animals, as well as having a robust large animal practice. The emergency facility is open 24 hours a day, and has on several occasions been my go to late at night or other times when my veterinary clinic of choice is not regularly open. The staff and students of this teaching facility are concerned, knowledgeable, and compassionate.

Sweet people I…read morehelped a stray kitten who was I'll... their compassion was genuine very thorough staff.. animals are treated as tge good souls they are!

Took my dog in because she ingested chocolate. They came and took her back to get her vitals, 45…read moreminutes later the vet came out and told me that they would need to keep her over night. No exam,no exam tomorrow, just came out to the waiting room to tell me my dog had a heart rate that was life threatening and she needed to stay. I told her I would like to see my dog, she informed me that there no rooms available for that. After another 30 minutes later a tech came out with an estimate. I asked some more questions about them keeping her the tech told me I would need to talk to the vet again, another 25 minutes later, the vet came out. She was clearly annoyed, sat down and stared at me, didn't ask what I needed did say "I heard you had questions" just glared. I asked my questions she answered them clipped and clearly agitated. I told her I was uncomfortable leaving my dog but if that was best for my dog I would, but I wasn't leaving until I saw her. We arrived at medvet at 7:15, at 9:30 I was finally able to see my dog again. After I had been told my estimate and diagnosis, one that was procured with zero testing, in a room full of strangers. I had spent a total of less than five minutes with a real person and they wanted me to sign an estimate for 2600.00. After 20 minutes in a room with my dog, they came back I signed the agreement and the tech agreed that she probably didn't need to stay. Never saw the vet again, but after another two hours they agreed to treat her and let her go home. For an issue they insisted was life threatening they too. Their time making me feel pressured into giving them thousands of dollars but doing very little for my dog. I cannot express enough DO NOT TAKE YOUR PET HERE! They want your money, there is no empathy, the front desk is cold impersonal, the vet is hard and takes zero time with people. As long as this review is I could go on for another 500 words of the things they screwed up, letting me sit in a room alone for a tech to come retrieve my dog that hadn't even been brought to me, a second tech coming in to ask me what how they were treating her, the front desk acting like I was bothering them when I check out. DO NOT GO HERE.

We had to visit this emergency vet twice in two days. I can't say enough good things about this…read moreplace and the staff! The location is convenient, being right off 270 is nice. Zachary was amazing, the first visit we had to wait awhile in the car. Zachary came out and made sure that my dog was still doing okay. He is so nice, treated my pup like his own. The other receptionist was amazing as well, I sadly didn't get her name to mention in this review. We had Katie T. As our assistant for the doctor. She was great with our pup. Both doctors we had were great as well. I'm happy to say we will be returning as a patient.

New to ohio just got a puppy and Not coming back here. There was a younger blond girl that was…read moreapart of the front office staff and the people in the back / technicians who weren't bad or tried to help. But the manager was crazy disrespectful when I told her to chill out and not have an attitude and then I mentioned wanting to talk to someone else after going in circles for a few minutes and her getting more hype or excited about it. Had the audacity to tell me to go somewhere else because she was corrected on the type of customer service she was providing. Mind you i was already waiting 3 hours. Never in my life while obtaining service from someone have I had someone say something disrespectful like that as if I didn't already pay you you and as if another vet was open on a Sunday after 3 hours of already waiting. It gave entitled snobby behavior. New to ohio just got a puppy and Not coming back here. There was a younger blonde girl that with glasses was apart of the front office staff and the people in the back nurse / technicians who weren't bad or tried to help. But the manager was crazy disrespectful when I told her to chill out and not have an attitude and then I mentioned wanting to talk to someone else after going in circles for a few minutes and her getting more hype or excited about it. Had the audacity to tell me to go somewhere else because she was corrected on the type of customer service she was providing. Mind you i was already waiting 3 hours. Never in my life while obtaining service from someone have I had someone say something disrespectful like that as if I didn't already pay you you and as if another vet was open on a Sunday after 3 hours of already waiting. It gave entitled snobby behavior. Don't apologize or even try to escalate the situation and say "that was not my intention". Coworker with brown hair was 10-20 feet away trying to co-sign she wasn't having an attitude. Of course in that situation, I would try to back up my friend or boss too. Not only did I not ask the coworker for her ad libs from 10-20 feet away but it was it not making the situation helpful. Because I asked to speak to someone else since we weren't on the same page you are gonna tell me go somewhere else. The audacity. Do you treat all customers like that? Aside from that my dog for now appears to be doing better.

Came in for a non- urgent yet unscheduled bandage change- and we were SO GLAD we did. The wound was…read moremuch worse under there than we suspected, and the Dr. recommended leaving the bandage off - of course giving us options as all good vets do. And we followed her recommendation- I'm so very thankful we came here!!

After reading so many positive reviews when researching emergency vet services, I am so glad I…read morechose PAWS. My dog was experiencing GI issues that worsened over the holiday weekend. I wanted to rule out anything serious and get any necessary meds to make her more comfortable. I was able to fill out a form online and get "in line" with the approximate wait time and how many patients were ahead of us. From the time I made the appointment to the time we had what we needed and walked out the door was little more than an hour. Top notch patient care, along with clean and comfortable space. I was shocked at how affordable the bill was including exam and meds. Highly recommend and I will no longer hesitate to take my dog in for emergency services for fear of cost!

Think of this as an animal urgent care or ER. I'd been to another location years ago and had a…read moregood experience, and when I took one of our dogs to our vet today for a concern he recommended coming here immediately. They weren't busy around noon on a weekday. We got in, they got the docs my vet had sent and examined her, and things were just as bad as our vet had suspected. We had hoped for an overnight stay and a treatment plan, but it just wasn't going to help much. The staff were very empathetic and patient while we figured out what we were going to do. Sweetie came in to be with her while I picked Kid K up from school. The staff also made sure to take kid concerns into account. They're open 24 hours, and not every visit is going to end like this. We'll keep them in mind for the next time the vet is closed and one of the other dogs does something like eat grapes.

This was my second experience with taking a pet here. The first was a bit more positive with my…read moredog, even though I came home with no answers or explanation and a lot less in my bank account. The most recent visit I took my cat for an unknown medical emergency at around 6:30 p.m.. She was alive, but unresponsive. They immediately started triage, but they absolutely didn't have a clue and were more concerned with paperwork and getting their money. While the staff was initially compassionate, it was ALL about money ... and they got a lot of it even though my cat ended up passing away. When I left, she was hooked up to many tubes and monitors with assurance of one on one care and monotoring throughout the night after admitting her. I returned several times throughout the night to check on her and then left for the night after they admitted her around 9:30. I decided to return for a surprise visit around 10:30 to sit with my cat only to find the monitors had been removed and she was unresponsive with staff performing CPR. They made me wait to go back to see her and I believe they were scrambling to come up with an adequate story. When I questioned them as to why the monitors were removed, they struggled for an answer. She was laying on a bare table with no blanket as if the table had already been cleaned. The vet (and I use the term loosely) told me that she was doing much better with her eyes open and was responsive with her vitals back to normal, so that's why they removed the tubes and monitors. Somehow, none of this made sense. Why is she now dead? I think they removed the monitors the minute I left and were unexpectedly surprised when I made a late night visit. They collected nearly $5,000 for their services, including a consultation fee with another Med Vet location and a fee for unforeseen circumstances. As it turns out, this fee was for cremation services. The bill was collected and paid up front and my cat passed about four hours after arriving in their care. I will never trust them again and events indicate they dropped the ball the minute I left. DO NOT take your beloved pet to this facility. It's just a money pit that takes advantage of your emotions at a vulnerable time. I am devastated by this loss and I am convinced she could have been saved with proper care. They were the closest facility and time was of the essence. I realize pets can die, but their explanation just doesn't ring true. They are nice people, but completely incompetent. I am sure none of this can be proved, but someone should be held accountable. Total hacks. UPDATE: MedVets has credited by account back $1744 ... much appreciated, but bottom line ... my cat is still dead under what appears to be suspicious circumstances.