After not being satisfied with my current bank, I decided I needed to switch to a Two Rivers…read moreaccount. There are so many perks to banking at Two Rivers, such as it's not a corporate bank, ATM fee refunds, online banking, and overdraft fee forgiveness, etc. The woman who helped set my account up was so nice and friendly and gave me advice on what was best for me. I'm elated to be a new Two Rivers customer!

From the owner: At Two Rivers Bank & Trust, it is our mission to empower you to achieve your financial goals and…read morefreedom through innovation, dedication, and expertise. Supporting the financial well-being of our customers, employees, and communities is at the heart of everything we do.

You know I had an issue with West Bank when I became a member. I called them and it was taken care…read moreof with no hassle and they were very profession. Here at West Bank, I am not treat like a number but as a person. Maybe Wells Fargo , needs to take customer service 101 from you. It' a great little bank

I've been banking with Financial Plus for about 5 years now. I like the small town feel and…read morefriendly staff. They have great rates on auto loans, safety deposit boxes, and a mortgage consultant from a Consumer Loans LLC. Although they don't have all the bells and whistles or accessibility like a Wells Fargo, they make up for it with customer service and consistency. I had a situation in which my card was charged erroneously. I filled out the form for this and faxed it in. I had supporting documentation too. It took forever to get resolution but I liked that the bank credited me the money back while they pursued the business.

If you're looking for the best loan rates and member service in town, you've found the perfect…read moreplace to do your banking.

Absolute worst bank in the U.S. Wells Fargo Bank, N.A…read more Credit Service P.O. Box 14579 Des Moines, Idaho 50306-3579 Reason for denial of Active Cash Card application: "No non-authorized user bank cards reported (We look at the mix of credit you have)" I filed complaint through Consumer Financial Protection Bureau I repeatedly asked Wells Fargo Escalation / Executive reps how can not having unauthorized user bank cards be a bad reason? Ridiculous grammar and confusion.

Great service person you have to make an appointment# COVID-19 it's a great bank . Very…read moreprofessional bankers& staff there to.

I called and talked to an employee about seeing what my options were with a mortgage payment. They…read moresent me to collections and when she got on the phone she pretty much told me she couldn't do anything for me. I had to figure it out on my own. She didn't even want to hear what I had to say and then she argued with me about what day my payment was taken out and said they were all taken out on the first and I said no mine isn't. Then she said you must be paying it late then but as long as you're paying it before the 16th, then you're OK but she was pretty rude to me and very short with me and I didn't appreciate that. I already felt bad enough calling and asking for help or assistance that doesn't make a person feel very well when you're treated like that.

We went through Northwest Bank for our home purchase. We worked with their loan officer Gary…read morePresnall. They made it so easy and had great rates! Even during the pandemic they made the signing and financing as quick and painless as possible. So glad that our relator Colin Panzi recommended to work with them!

I like this Wells Fargo location because it's convenient and very reliable. The employees here are…read morevery nice and professional assisting customers with any issues or concerns about their accounts. This location is really busy especially during the work week so wait time in lines can very bit besides that it's a very good bank.

I have been banking with Wells Fargo for 10 years and yesterday I received my first check from a…read morenew employer. The first check was required to be paper and they placed a hold on my check for SIX DAYS. I was depositing this check on the 1st of the month when all my bills were due and I was barely making the cut to survive. When I asked why or what I could do the lady at the desk only told me "service generated". I asked if there would have been a way for me to just cash my check and she told me no there would still be a hold. Later learned I could have gone and cashed it at Walmart or Hyvee. Customer service was terrible I got no explanation until I spent 30 minutes calling customer service and they told me there is nothing I can do now. Will be closing my account when my check clears you cannot do this to people.

I'm a Shared Branching client through my accounts at an out of state credit union…read more Journey Credit Union has been pleasant, helpful, and accommodating when I've needed to make a sizable withdrawal by cash or a cashier's check, plus a couple of times when depositing checks which I wanted to put into my home credit union. My experiences there have been great, right across each visit! I don't think anyone could have any bad experience with them.

Lowest surcharge ATM I've found in Des Moines. Helpful staff that doesn't judge you if you're not…read morewealthy like my old bank did. Decent loan rates if your credit has a couple bumps on it. Great place to have a checking account. They still have free checking without transaction requirements which seems harder to find. Good mobile app with person to person pay. It's pretty simple/ easy to bank here.

Nothing too exciting about this place, its a bank haha. I stopped in to this location for the first…read moretime and thought it was a pretty standard bank. The staff members were very friendly and the atmosphere was inviting. Parking is pretty limited and they have a drive up ATM. They need a bigger sign on the building because I was confused at first if the building was an office or the bank. No problems for me here!

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

I had a multitude of "issues" that I created my own self, I am NOT "tech savy", because I had to…read moreget a new phone. Nico helped me, again, and he was WONDERFUL. I have NEVER had ANYTHING, Except absolutely STELLAR assistance from this branch. The entire staff!!!! You ALL are kind, you explain things to me, you help me with the biggest (for me), to the smallest banking questions I have. I feel NO pressure, I KNOW my questions will be answered, and they go above and beyond. I hear them speaking to other patrons, and they are always courteous, efficient, and I leave there with everything I needed, done. I have been to the Verdian in Hyvee on East Euclid, and they are great as well. But The Ingersoll location is the one I choose, even though it is a bit out of my way ) I just really appreciate them!

My husband died recently and I needed help with taking him off our joint accounts. Danny was…read moreexceptionally patient and helpful. He also gave me copies of cancelled checks so I could see what was an automatic withdraw so I knew who contact to stop that activity. Can't say enough about how helpful he was.

I love the friendly service there. The tellers treat me as the would a friend. They also look out…read morefor my best interests. I would recommend this bank to everyone I know.

From the owner: Luana Savings Bank is one of the oldest and largest community banks in Iowa (recently Voted Best…read moreBank in the Des Moines Metro!) with a highly motivated group of people working to meet the needs of our customers and community. Loans - Agriculture, Real Estate, Commercial, Auto, Refi, Debt Consolidation, Personal. Deposits - Checking & Savings Accounts, Certificate of Deposit, IRA, HSA. Additional Services - Bookkeeping, Mobile/Online/E-Services, Sales, Community Involvement, Community Center Facilities