HORRENDOUS! They never pick up the phone!! Then when it rings they pick up & hang up on you! I had…read moreto call the Long Island location to have them transfer me, the woman at the front desk in LI said "All the Brooklyn locations don't answer the phones for some reason, they're notorious for that. We always get calls from people complaining about that". WHEN IS THERE SOMETHING GOING TO BE DONE ABOUT IT?! This is a medical facility, patients need to make appointments, cancel appointments & get results!! Unacceptable!!

This is great place to come and do your tests, like no others x-rays office accepts walk in without…read moreappointment service and the most you wait is 15 minutes. Great group of people doing their job with smile. I did many tests in the past and will go back again, highly recommend to those who need tests done quickly and professionally. Very conveniently located right on the 77Street R train stop because the parking is tough in Bay Ridge.

Marina · I had the…read moreworst experience in my life having MRI at the Brooklyn site Bay Parkway. July 28, 2:15 appointment. I was in a waiting room for 2 and a half hours. When I came to receptionists asking how long I was suppused to wait, they all with stone faces, not even saying, sorry, answered, delays. Receptionists are very cold and unfriendly. Finally, I asked for supervisor, who at least said they apologized, and I will have service soon. I would never come there again. Receptionist were not nice at all. Terrible place. Don't go there. it's a lot of other places to go

Please check your codes ( preventative / diagnostic ) with your insurance , come prepared. People…read moreat LHR will charge you extra at purpose to make more cash I had very bad experience .

I am extremely disappointed with NYU Mammography Services. After being told that a biopsy may be…read moreneeded, I requested a CD of my imaging so I could move forward with additional care. More than two weeks later, I still have not received it and continue to get the runaround every time I call. When patients are facing the possibility of a biopsy or other serious follow-up testing, timely access to their medical images is critical. Delays like this create unnecessary stress and can potentially delay important medical decisions. The staff have been unable to provide clear answers or a realistic timeline, leaving me frustrated and concerned. Patients should not have to repeatedly chase down their own medical records, especially during an already stressful situation. I hope NYU improves its process for releasing imaging records so future patients receive the prompt support and communication they deserve

Do not go here. Family history of breast cancer. They scheduled me for a biopsy that they could not…read moreperform because they didn't have the correct equipment to do so. Spent weeks agonizing over this procedure, and when I got there, the nurse told me that the doctor asked if they should have called me in advance to tell me not to come! Horrible, unprofessional, and dangerous! This is not a place you go for an XRay of your foot. This is breast cancer detection. Stay away! Moral of the story: if you want the NYU care, don't go to the NYU outlet. Go to the FLAGSHIP in Manhattan.

I was well taken care of at this location. I want to especially relay that the Tech, Julia…read more(Yúliia) was attentive to my every need without me even asking. She made feel calm especially for the test I was getting done.

Worst place ever. Appointments mean nothing . Do not waste your time . Waiting 50 minutes for my…read moreappointment and front desk is a bunch of nasty girls . Many other places in Brooklyn, will not be coming back .

In the past three years, I've had enough scans at Optum Radiology (previously ProHealth Medical…read moreImaging) to glow in the dark. Why I've never rated this fine establishment is beyond me (maybe I left my brain in the machine?). Entering the waiting room, it's always clean, smelling a bit 'crisp' with a hint of Clorox disinfectant; Aaahhh... Just the way I like it! The front desk had two lovely young ladies willing to check me in and hand me the necessary paperwork I needed to fill out prior to my tests. I sat down to complete my scribblings, signed my life away, and handed my papers over again. I was greeted by their radiology tech, Ken. Ken was a doll! He did a visual scan of my person, in search of metal (eg: jewelery, watches, perhaps an under wire bra, etc.), while explaining what I was in for. Ken showed me to a locker to place my things securely and discreetly, and then escorted me to the MRI room. The MRI was of my cervical, thoracic and lumbar spine - all three in one shot; Two hours in the MRI tube. Fun fun fun! Ken did a great job making sure I was as comfortable as I could possibly be. He gave me a wedge to place under my knees and a blanket to cover me, up to my shoulders. It was like being 'tucked in' for a very noisy nap. In between each section of my back being scanned, Ken used the intercom to check on me and make sure I was still doing well and didn't need a break. When the test was finally completed, Ken helped me off the plank and gave me an estimate of when results would be in. Incredibly friendly, compassionate and helpful staff. Five-stars, no question.

I have been going to this facility 9920 4th Avenue for many years. Great techs and professional…read morestaff. Something has gone wrong. I had a mamo and sonogram appt for Monday 8/31/2026 for 8:00 am. Got there and signed in. At 7:50 I was told the tech called in sick. I rescheduled for today 9/14/2026. I arrived at 7:30 filled out the paperwork and paid the copay. At 7:45 I was told the tech called in sick again. Twice in 2 weeks. Something is not right.

Yet again, another outstanding experience with this wonderful company! The tech who did my tests -…read morePesach - was one of the nicest people I've ever had the pleasure of dealing with - and I can't praise him enough! He was extremely kind, very pleasant, knowledgeable, helpful, and just perfect in every way! Thank you again, RapidX! And, many thanks to Pesach, for being such a genuinely great person!

The best xray company friendly stuff 24 hours service you get results less than 20 min after the…read moreexam is done .. serving 5 borrows and jersy also . Definitely recommended

Excellent location, can be a bit crowded at times but always a pleasant visit. Front desk always…read morefriendly and extra helpful even when authorizations and referrals are in need of sorting, they are always pleasant and go the extra mile to ensure your experience is less stressful as medical issues can be. Parking is challenging to be honest but this is my goto location as often as possible, the ladies at the front schedule very diligently. The techs are friendly and gentle, very quick to put you at ease or say a kind word to help you through your imaging process. They get your results out quickly and don't have to wait forever for a cd if you'd like.

Excellent location, can be a bit crowded at times but always a pleasant visit. Front desk always…read morefriendly and extra helpful even when authorizations and referrals are in need of sorting, they are always pleasant and go the extra mile to ensure your experience is less stressful as medical issues can be. Parking is challenging to be honest but this is my goto location as often as possible, the ladies at the front schedule very diligently.

I had a post-COVID x-Ray done here to make sure all was well. This is one of the only x-Ray spots…read morethat will take same day walk-ins AND see patients who have had a cough in the past 2 weeks (and I sure did even though I had already recovered to about 90% and tested negative for COVID). Since it is a walk-in location, you may wait a while but there are plenty of spots to stand away from the smaller waiting room which can get crowded. My x-Ray tech was fast and efficient. The scan itself took about 5 minutes in total, and the office sent my results over to my doctor at lightning speed. Would definitely recommend this location over the other BRMIs in the area.

I went with my mom for imaging and they were super efficient, Denise at the front desk was very…read morekind and we had a short wait as a walk in. Great experience.

Beware of this place, the receptionist is extremely rude and when asked if she needed my…read moreinformation she rudely asked me to wait until she was ready. Keep in mind she was on a personal call, no one else was in the office, no patients had arrived yet. People like this should not be the first thing you should deal with when in pain. At the end of my appointment I can say that the technician was great, hospitable, unlike the receptionist. Get rid of the receptionist and business will be at 100 percent. This all happened at 7 50 am August 2 2018, for the record.

Best staff ever in this location, very considerate and polite. Would come back for another exam if…read moreneeded. Techs and staff care a lot about patients there is no wait time here. Plus there is a parking garage.

It was a nice place, clean and organized. The front desk people were nice and helpful. The nurses…read moreand the doctors there explain everything throughly and answered all my questions. They were very respectful and seemed very knowledgeable. I observed they treated the other patients well too. So I recommend using them.

I've never had my care at a medical facility be so terrible. Front desk and nursing staff are…read moreamazing. My issue was the surgical team. They did not handle me or my procedure with care at all. Very rushed and painful experience. Team was too rough. There was absolutely no reason for me to feel everything that was happening to me and having to ask for more numbing meds and still feel everything. No one seemed to care about me telling them I'm in pain as I'm being operated on. Very traumatic experience. I would not recommend!