This place has top notch doctors, very thoughtful and thorough. My only recommendation is that the…read morefront desk personality be warmer with patients . Her personality can be strong and direct. It's what I noticed when I went in . Temperature was quite cold in the waiting room as well. Other than that, you're in great hands with the doctors here .

Nurse Blanca was extremely rude shushed me and my son when we were trying to talk to her plus in…read morethe manner in which we were shushed horrible bedside manner she would not listen to me asking the same questions that I would have given her answers to already Dr. Was nice Nurse Blanca was horrible!!

So bit by spider Christmas Eve Over next 8 days elbow…read moreswells , hot and hard to use arm . In door at 0800 HX taken by nurse Seen by PA at 0810 RX to pharmacy . 0900 on Abx Script ready at 0905 This was easy and totally professional ! Thanks

I have been here a few times since they opened several years ago (fortunately nothing too serious!)…read moreand every time has been a positive experience, including recently while I've been dealing with a terrible cough that just doesn't want to go away! First of all, I love that they are within walking distance if I felt up to walking! Also, the place is always very clean and neat and the staff are always very friendly and helpful. I've never had to wait more than 5 minutes before being taken to a room and I am usually seen by the nurse and/or doctor within 15 minutes. None of us like being sick or slightly injured but it's great to have a place so close to home that has staff that cares about your health and does what they can and you don't have to wait in long lines like some other UC places. The only thing I wish they had was an EKG machine because the one time I felt like I needed my heart to be checked, they didn't have one so referred me to ER but it's great that they can do X-rays.

Dr Alvarez met all of our needs and he made our visit feel very comfortable. We didn't wait for…read moremore than 10 min to be seen the process was very fast.

Dice que cierran a las 6 pm, y a las 5 las puertas están cerradas. Sólo por curiosidad fui a…read morepreguntar nuevamente después de una semana y estaba nuevamente cerrado, una recepcionista me dijo que el doctor ya no podía mirar mas pacientes, fue la misma respuesta de las otras dos ocasiones que fui.

Every time I call, I am put on hold for over 20 minutes. When I decide to use their option of…read moreleaving a message, no one calls me back. The message says for an urgent phone call. They will call you back within three hours. They also say for a regular message That they will call you by the end of the day. No one called back. Today,24 hours later, someone called me and had no idea why I was calling in the first place. She said I was just informed that you called. I don't know the reason. This is disturbing. Urgent messages need to be replied to within three hours. Or even less. I am still waiting for a phone call back from a supervisor or maybe even my doctor ortho What time?

Tried booking an appointment here (having esophagus issues) & after a 30 minute wait the…read morereceptionist finally answered & told me they had nothing available until early NEXT YEAR. It's July... I asked if I could walk in & they said yes with no guarantee that I'll be helped... trash.

This company needs improvement on everything. Do not get connected with Daniel Flaming. He is a new…read moredoctor with no personality, no worry, and no care about your health. I have complained multiple times for symptoms I have had. I had back surgery and he wants to see me 1 months from then, even though ive been complaining about light headed and other concerns that are not normal. Take better care of your patients and listen!

Staff seemed nice, but I arrived 2 1/2 hours early before closing and they turned me away. IThis…read morehappened to me about. a year ago and the other time they told me that they don't have enough staffing. Not happy. Don't go there if you can help it!!

Very nice people, Dr Perez always goes out of her way to help. Nurses are cheerful and get me in on…read moretime.

Don't use this clinic unless your desperate and have no others doctors to go see in Ventura County…read more My husband is in a wheel chair limit access, had telehealth for 1110am. Pre call was at 1056am while I was in transit to Care Center. No call from Dr by 1110am. At 1111am I called office to see if doctor was calling, staff stated "He will be calling you shortly." 1140am got text from office "We Noticed you missed your appointment, to reschedule." Sent text reply "You did not call us, we are still waiting" Received reply "Apologize attempt was made" Not on our call log. Called back office at 1142am was advised "I took time off work for this telehealth call to go over my husbands labs." The reply I got 'Would we like to reschedule". Absolutely not. No longer wasting out time. 1258pm "We will be escalating concerns with the clinic manager" We will be contacting insurance so not billed for a DR No Show!! Contacting VCMC & Magnolia administrators, such bad service & lack of communication amongst office staff..

I was honestly surprise by the reviews. The women in the front have always been kind to me and…read morehelped me. Some even held friendly conversations with me. Ive only had one issue with a doctor but honestly I don't really care that much nor remember about what. I remember being annoyed but obviously not important if i cant remember why. The wait is very long but that is typical for an urgent care. I basically live in an urgent care and have been to unfortunately many so the wait is going to be a few hours.

Horrible in every sense of the word. This place is ran by stooges who hate their jobs and it shows…read more The level of incompetence and unprofessionalism is unlike anything I've ever seen. The female employees present and behave as though they were just released from the county jail, confrontational with poor attitudes. If they cared half as much about patients as they do the application of hideous false eyelashes (which they all seem to wear) this place might be slightly less unpleasant. I don't think I could possibly be as snarky to patients even if I did have the unfortunate task of collecting and pouring urine for a living. Due to his bedside manner and inability to conduct himself in a matter worthy of the title of physician, Dr. Terrence Reding should be avoided to the extent possible. The company culture is in such a need for overhaul that they should probably terminate everyone who's managed to hang on beyond their probationary period and restaff with qualified individuals who take pride in their work, community, and professional appearance.

Another day, another urgent care visit. I'm becoming a pro unfortunately…read more I'm giving what feels like a pretty fair review. I would say staff and hospitality were 5 stars. The wait times were a bit rough but I'm finding that to be the case everywhere, so I wouldn't necessarily dock them for this knowing this is the reality of healthcare facilities nowadays but I will make notes. Actually the reason I docked a star was cleanliness and this is an outdated looking facility. They get the job done. As I noted, I'm thankful the staff and doctors were all actually very friendly. When your sick, compassionate and patient people go a long way. The front desk staff were nice and seemed empathetic. I asked how long the wait time would be and the gal estimated 45 minutes. I got called in an hour after waiting, so she wasn't far off which I appreciated. The doctor was also very compassionate and even apologized for the wait, she didn't have to do that. She was efficient and once she saw me I was out quick. The whole experience was 2 hours which is rough when you're sick, but again, I'm finding that to be the case everywhere. The only thing that worried me is that the cleanliness of this spot was iffy. The floors in the waiting room were filthy...I was there at 12pm so they had only been open a few hours, I guess it just worries me when any medical site doesn't seem like it gets a sweep and mop daily. Maybe my expectations are too high? The back rooms were outdated and this urgent care could use a refresh but at the end of the day, they got the job done and I'm just grateful everyone was nice and as efficient as they could be.

Poor customer service starts at the front desk. No empathy…read morefor people that are in pain , knowing that they are in the healthcare field, bad bad service. Rudeness at its finest, except Serra.

I was absolutely terrified for my biopsy appointment here. I made the mistake of going down the…read moreinternet rabbit hole beforehand and sent myself into a panic. Thankfully Dr. Wards was absolutely incredible. So much so that I had to take the time to write this. She made me feel so comfortable, answered all my questions, didn't push me to do anything I wasn't comfortable with. As a Black woman, these types of appointments can be really intimidating and often times traumatic. I feel incredibly lucky to have had the opposite experience and I'm leaving this review for anyone who is as scared as I was. I felt like I was in safe hands with Dr. Warde. She even went above and beyond to put calming music on. We are lucky to have women in medicine like her! Highly recommend!

This place does fraudulent practices. Doctor ordered unrequested tests and staff is rude and…read moreunprofessional. Ugly, fat, and lazy too. RUN elsewhere unless you don't pay for your insurance. It's a scam and will be investigated.