This was my first time experiencing the IU Health North Hospital (specifically the Riley portion)…read more We've spent tons of time at the downtown IU offices over the years. Our son's adenoid removal surgery and mole biopsy landed us here. The hospital itself is full of natural light and plants, giving off a peaceful tone. All of the staff we encountered in the pediatric surgery unit were super sweet and total professionals at navigating a kiddo surgery. I was anxious going into it all not knowing how our four year old would react but they immediately put my mind at ease with all of their childcare specialists and extra bells and whistles (stickers, car "ride" to drive back to surgery, etc).

Since I live in Indy, an awful lot of my IU Health care has historically occurred at either…read moreUniversity or Methodist Hospital. While IU Health is not my tier 1 provider with my insurance, it's in-network. When it came up that I would require another surgery to address an ongoing issue, I began exploring IU Health North in Carmel in the hope that I would find a smaller, more personal care setting without compromising the quality of care I need as a complex patient. I was told to arrive at 8am for a 10am surgery. Registration is on the first floor adjacent to the information booth. The surgery suite is on the second floor. From surgery, I would go to recovery (of course) and then be kept overnight. Parking is free at IU North (NOTE: While I realize it's a bit of a stereotype, I'm not quite sure why the wealthier Hamilton County hospital offers free parking and the downtown Indy hospital does not, but I digress). While this is a bigger hospital than you might expect, I still consider it one of IU's satellites along with Avon, Saxony, Morgan and others. I arrived on time. Registration was simple via kiosk or with a person. Generally, the person is there to ask questions and direct. Once registered, I was sent up to surgery and the hosting area was almost immediately off the elevators. I checked in, got my arm band, and waited for my turn. I was taken back a bit early by a friendly technician. They got me settled in. Then the nurse and, of course, visits from anesthesiology and the physician doing my surgery. I'd informed the team up front of some trauma care needs. I was pleasantly surprised that this information had been clearly communicated and addressed. This doesn't always occur so thoroughly. I was grateful. I was in surgery on time. The surgery went well and I recovered quickly enough that I'm not sure I was even offered water in recovery. They had me on the floor fairly quickly. I got one nurse who was finally able to help me address an allergy inaccuracy. I was on the fourth floor. Interestingly enough, I was on the maternity ward (post partum). Apparently, they use part of the area for overflow. I was only in overnight, however, I didn't have a negative issue with nursing or techs. All were caring, compassionate, and for the most part attentive (I wasn't a high need patient, so it's hard to gauge attentiveness). The food? Definitely average. I took photos for three out of the four meals. The cafeteria downstairs is definitely better. I'm sure it's the same team, but I'd take this over Methodist most days - they get it to you more quickly, it's warmer, and those taking the order are simply friendlier. I figured IU North would be a little more high tech: 1) It's in Carmel and 2) It's a newer hospital having been built in 2005 with a cancer center addition in 2020. Most of the staff didn't seem to know much about the hospital, a weird deficit in terms of building a culture. Easy questions - like capacity and number of beds - were met with blank stares. It took forever for someone to figure out that there's a phone charger actually on the beds (it worked perfectly with my iPhone 16). I'd brought a charging cord believing that would be true, but could never figure it out. Finally, someone did. I was discharged as expected the next day. Discharge was a bit weird as it wasn't done by my nurse for the day. Instead, there was a virtual nurse (an actual person presenting virtually). Quite honestly, I hated it. It was impersonal and they clearly hadn't read my situation (for example, making comments about walking to a footless wheelchair user). I was also surprised no staff escorted me out. Yes, I had a ride. It still felt weird. I got my meds for home from an in-house pharmacy (Noting that I'd told them to send it to my pharmacy). While it wasn't preferred, it was convenient and it was delivered to my room so I could pay. The atmosphere here is calmer, cleaner, and aesthetically more pleasing. It's MUCH quieter. Instead of room bells buzzing, they have a silent system that greatly reduces the noise. Yes, it's still a hospital and hard to sleep. However, it's much improved. I also found the beds vastly superior to Methodist. Overall, I'd call this a good but not great experience. There are still some bugs to work out. However, the care was great - the procedure I needed was actually only okayed for this location recently. I was very pleased with the trauma-informed care and greatly appreciated the quality care for a generally basic but very necessary inpatient surgery.

I've been here a few times, and today I brought a friend here who was experiencing abdominal pain…read more No one likes to go to Urgent Care or ER, but I have always been very impressed with all the staff here. The receptionist, the nurses, X-ray tech and doctors have always been friendly, helpful, and professional. It is definitely helpful that a patient can check in at the urgent care and if needed, the visit can be changed to ER level without ever leaving the room. I've worked in healthcare myself for most of my adult life and I can recognize staff members who are dedicated to providing outstanding patient care. I'm very pleased with all the staff members I have met here. If you are in need of urgent care this is the best in the area. Highly recommend.

My wife is a 69-year-old woman. On Tuesday, March 17, 2026, she visited the Hazel Dell Parkway…read moreoffice of Riverview Health Urgent Care in Carmel, Indiana with a complaint of chest pain. At the time she was recovering from bronchitis. She has had bronchitis before and knew what the associated pain from coughing feels like; this pain was different and she mentioned that during her visit. The attending physician, James Beeson, M.D., ordered a chest x-ray and subsequently ruled out pneumonia. He then sent her home. At NO time did he listen to her heart, ask about her cardiovascular health or history, perform an EKG, test for cardiac enzyme levels, or seem to consider her heart as a possible cause of the pain. Further, he spent less than five minutes with her and seemed distracted or preoccupied. Finally, at discharge she received no paperwork. At 2:30 a.m. the following day (Wednesday, March 18th) she awoke with severe chest pain and sweating. She could have ignored this since the doctor indicated that it's just bronchitis, but did not. I drove her to the Emergency Department at Riverview Health in Noblesville, Indiana where testing determined that she was having a heart attack. Cardiac catheterization that day revealed that that her left coronary artery was 95% occluded, the scenario known as the "widow maker." Their Interventional Cardiologist was able to use a balloon catheter to open that artery somewhat but was unable to place any stents. This necessitated a second procedure where the calcification was reamed out, after which he placed three stents. As we subsequently reviewed this whole chain of events it seems patently obvious to us that Dr. Beeson completely missed the obvious (her heart) when considering her complaint of chest pain (which we now know was angina). Further, had he considered and acted upon that possibility by immediately sending her to the Emergency Department for further evaluation, then the occlusion would have been discovered and addressed that day, and she would not have suffered the heart attack the following day; it could have been medically avoided. Dr. Beeson clearly misdiagnosed her chest pain, and the result was an avoidable heart attack and the mental stress and anguish associated with it. When we brought this matter, via e-mail, to the attention of Julie Nix, Riverview's President and CEO; Rick Henvey, the CEO of Riverview's parent, Parkview Hospital; and Maddie Larson, Riverview Health's Director of Quality, Ms. Larson responded via e-mail saying, in part, "We understand how distressing this whole experience has been for you and sincerely apologize for that. Upon receiving your email, we once again reviewed the care you received with the appropriate clinical leadership. While we are unable to discuss personnel matters or confidential aspects of our quality review process, please know that the review of this case was thorough and rest assured that appropriate follow-up and education has occurred." Later she stated, "At this time, we will consider this matter closed." I find that the actions purported to have been taken, and Riverview Health's overall response, to be totally insufficient. My wife suffered an avoidable heart attack and Riverview and Dr. Beeson get off scot-free?!?!?! That is simply unacceptable. It seems to us that they are attempting to sweep this matter under the rug. Ms. Larson's comment that, ""...appropriate follow-up and education has occurred..." tells me that the individuals responsible are, in all probability, still employed and free to make this same mistake, or worse, again! My recommendation is that you seek your healthcare elsewhere!

I had appointment on​ Friday October 2nd at Oliver Family Healthcare I went with my uncle who wrote…read morenegative reviews about the MD doctor Natalie McDonald. His review does not accurately reflect on the visit on Friday and has no bearing upon how I feel about my doctor or Oliver Family Healthcare. Natalie is a very kind and considerate doctor way better than the doctors I've had to put up with that the Community Hospitals like IU and Eskenazi so I am happy to be a patient at all of our Family Healthcare and look forward to at Oliver Family Healthcare

Oliver Healthcare is an exceptional medical facility that now even offers Urgent care. The staff…read moreis so helpful. Today I was helped by Lisa Brinkley. Very polite, informative and so helpful. Miss Lisa was actually running the front aspect of the office while her husband attends the patients. I highly recommend Oliver Healthcare because they are the golden couple. You leave feeling better. You are heard. The quality of care I received is beyond words. Quality n excellent care.

Care was fast, efficient, and friendly on a Wednesday afternoon. Staff was cooperative and eager to…read morehelp. I felt well taken care of.

I went in while experiencing a miscarriage. I arrived at 7pm and was told that an ultrasound tech…read morewas on call and had already been called due to another patient experiencing the same symptoms that I was and needing an ultrasound as well. I was told that once the tech was called, she had an hour to report in so it may be a wait. From about 8pm when I was moved to the ER side (apparently required due to needing an ultrasound), I was left in the room and would leave to go out in the hallway and check in with nurses to find out when I would be seen or any updates on the tech arriving. I did this about every half hour since I had been previously told she had an hour to report in. The tech finally saw me at 12am. During the ultrasound, she had constant phone notifications sounding off and distracting her from the procedure. At one point, she had me (the patient) hold the transvaginal probe inside of my body so that she could respond to her phone. I was already quite distressed due to the nature of going through a miscarriage, and this made it much worse. The cherry on top was the bill I received. $3400 (after insurance claims). $2000 of this portion was just due to having to check into the ER (to not be seen whatsoever) but just to have the ultrasound in that ER room. Just beware before coming here. The doctors and nurses are kind, but "on call" does not mean much to the techs. Also, beware that you will end up paying thousands if you step foot into their ER (even if no testing or care is done via ER services).

Had a procedure today at 151 Penn Pkwy location. I wish I could remember the names of each staff…read moremember who provided such excellent care, but cannot. When I checked in at 6:30am, Beverly was very cheerful, and efficient. When I went in to prep for the procedure, my RN Victoria was amazing. She even came into the recovery area later to make sure I was OK. Throughout my visit, the entire team's combined efforts exceeded my expectations.

Were extremely rude & declined my second scheduled follow-up eye surgery on my right eye because I…read morearrived at the centre alone. I had a driver to pick me up, following the surgery, & someone to care for me post op at home??? Would not contact my caregiver for verification & canceled my surgery; although they performed my first surgery, which was more complex & on both eyes, without question.