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    Community First Credit Union

    3.7 (3 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 2 months ago

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    Services - Community First Credit Union

    Personal banking

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    Bank of America Financial Center

    Bank of America Financial Center

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    Went in for cashiers check and there was a line and John was asking those in front of me if he…read morecould help. He helped! Fast efficient, pleasant! Thank you!

    If you are thinking of having a small business in Napa, RETHINK your financial needs and use…read moreanother bank, because they are extremely unhelpful, practically dismissive. I closed my business account this past March and was very specific with the banker that I wanted to make sure I owed no more recurring charges for merchant services, and asked for reassurance that would my account be completely closed. They assured me that YES, all taken care of. Imagine my surprise when I got a letter from COLLECTIONS that I owed a balance of $35.95, that they couldn't get a hold of me, (are you kidding? You had my account, my phone number, and info from my two personal accounts) and I now owed $135 (an additional $100 for the collections fee). After numerous attempts on the phone (which took hours) I went to the bank last week, and the banker said they couldn't help me at the time; I would need to make an appointment with a banker for the following week and to keep calling the number on the letter in the meantime. Tried again that afternoon from home, and after another hour, got nowhere. Went into the bank today, and after an hour and 15 minutes on hold with a banker, and consistently being forwarded to another number/department of B of A, I am still NOWHERE. Came home with a new phone number to call, called it...and they are closed for the day. To add insult to injury I thought to just pay the amount to get behind me, and tried to use the QR code to pay it on my phone. Guess what...the QR code leads to a web page with the message "This site can't be reached.... app.pymts.net's server IP address could not be found." Are you effing kidding me???? DO BETTER Bank of America!

    Chase Bank - PROOF JP MORGAN gives no fks  PLEASE ADD MORE THAN JUST ONE ATM AT NORTH NAPA. Its always broken or full

    Chase Bank

    (31 reviews)

    Pretty shocking how rude the customer service here is. I gave my family member a ride and waited…read more for them for them to do a transaction here and what I observed was pretty disappointing ... They changed some of their policies so they weren't able to accommodate and their handling of the matter was concerning .. All good on policies changing .. many many years ago I worked in banking I know sometimes customers crash out when there is a change .. I haven't worked a customer facing role in 10 years .. but geez delivery is everything .. my relative felt attacked and ashamed too .. maybe the staff was having an off day ? But using condescending language isn't cool

    Im stuck with this branch because since they closed soscol south napa, its the only game in town…read more Walked in and got the worst treatment ever Monday afternoon. management was nowhere hiding in the back. Only 2 advisors tied up with dramatic clients. Several folks in line. Theres no obvious place to sign in or ask for an advisor. I politely asked one of them how i could check-in. THE ADVISOR while seated with some customers, IMMEDIATELY got attitude and said gruffly "well , maybe , uuhhh WHAT DO U WANT WHAT ARE YOU LOOKING FOR???" Ok i know its napa valley, but this guy dialed up the boujee, superiority, condescending , rudeness factor up to ELEVEN. I was looking for a vehicle loan, he said " we DONT do that kind of thing here, go to a credit union or something, gosh! " Asked about credit card advance, and he continued his tirade they couldnt do a cash advance on a credit card unless it was a CHASE card and basically i was scum if I didn't have one of their cards. I have an account here in good standing the last 5 years, decent credit and i will be taking that elsewhere. JP morgan and chase napa are horrible. I forgot to mention they only have one ATM outside that's always broken, jammed or empty. Inadequate and a few weekends ago every chase atm in the area. South napa atm, north napa, and st helena was wiped out and or broken. Their mgmt said SORRY people stuff junk or wrinked bills inside and jam the machine. What a mess. they should cut back on some of their execs and invest more in their branches, atms, and CUSTOMERS. Mgmt says they been asking to renovate for ten years no funds or resources available. Seriously they could cut just 1 of their execs private jet, luxury hotel trips and get it done for us common folks. But they dont care. Im going to bank elsewhere.

    Community First Credit Union - banks - Updated May 2026

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