After 18 years as a loyal Redwood Credit Union member, I will be closing all of my accounts and…read morenever doing business with this institution again. I recently paid off my auto loan in full. Prior to submitting the final payment, I explicitly called customer service to ask how long it would take to receive my clear title, as I am relocating to Spain and need the physical title to ship my vehicle. Based on the advice provided by their team, I processed the final payment on August 19 directly from my Redwood Credit Union checking account. When I called today to check on the status, I was informed that my payment had been placed on a 9-business-day "hold" to ensure it cleared--despite the funds originating internally from my own RCU checking account. To make matters worse, I was then told it would take an additional 4 to 6 weeks from today just to receive the title. People rely on precise, accurate timing when managing major financial and logistical matters--not vague excuses and empty apologies after the fact. Because RCU provided inaccurate information upfront and mishandled the internal processing, my vehicle cannot depart as scheduled tomorrow. I am now forced to cancel and reschedule international shipping at the last minute, incurring substantial additional costs. RCU's severe lack of accuracy and accountability has put me in a major operational bind, completely destroying the trust built over nearly two decades.

The staff at RCU napa on 1st street are Super amazing friendly and professional. Love this…read morelocation. They even have clean restrooms! They've gone out of their way to help me. I don't know how many times . The only downside about this place is it gets REALLY busy. there's only two ATMs. Parking is somewhat limited.

Great bank in Napa - very much community-oriented. All staff are knowledgeable, professional, and…read morewilling to assist with your banking needs and questions.

I recently moved to Napa from Chicago. Starting over at 60-a…read morelittle scary. The help and overwhelming kindness of Sandra ReSims at Napa Bank made me feel welcomed and excited for my new adventure. Meeting Sandy was like meeting an old friend for the first time! Now that I've had a working relationship with this bank for a few months I can tell you that their ads are accurate. They are a small local bank that actually cares about their clients.

If you are thinking of having a small business in Napa, RETHINK your financial needs and use…read moreanother bank, because they are extremely unhelpful, practically dismissive. I closed my business account this past March and was very specific with the banker that I wanted to make sure I owed no more recurring charges for merchant services, and asked for reassurance that would my account be completely closed. They assured me that YES, all taken care of. Imagine my surprise when I got a letter from COLLECTIONS that I owed a balance of $35.95, that they couldn't get a hold of me, (are you kidding? You had my account, my phone number, and info from my two personal accounts) and I now owed $135 (an additional $100 for the collections fee). After numerous attempts on the phone (which took hours) I went to the bank last week, and the banker said they couldn't help me at the time; I would need to make an appointment with a banker for the following week and to keep calling the number on the letter in the meantime. Tried again that afternoon from home, and after another hour, got nowhere. Went into the bank today, and after an hour and 15 minutes on hold with a banker, and consistently being forwarded to another number/department of B of A, I am still NOWHERE. Came home with a new phone number to call, called it...and they are closed for the day. To add insult to injury I thought to just pay the amount to get behind me, and tried to use the QR code to pay it on my phone. Guess what...the QR code leads to a web page with the message "This site can't be reached.... app.pymts.net's server IP address could not be found." Are you effing kidding me???? DO BETTER Bank of America!

Very nice customer service. Vume and Ivan were very kind, they stayed after closing to resolve our…read moreneeds! We highly recommend!!

I've lived in Napa for a year now and I swear this atm is broken 9 times out of 10. You'd figure a…read moremajor bank in a large town that's a major tourist town full of rich people could have a functional atm, but sadly, that's not the case. The only other chase atm in Napa also is broken constantly. I have no idea why chase seems to hate napa but they sure are making it difficult to do business here

JP MORGAN shutdown the south napa branch. It never really recovered from covid. They left one atm…read moreon the side of the building by panda express thats always broken / full and super flithy major homeless mecca. High stress parking lot situation. North napa only has ONE ATM outside thats also flithy and always broken or full. Long lines, slow tellers. Meanwhile Sonoma chase has FOUR ATMS outside. JP morgan needs to get it together, install more atms hire more tellers. QUIT being stingy and cutback on their vip executive jet trips

Took forever to cash a simple payroll check. Go to the other location in town, they ate much faster…read moreand know what they're doing.

The Umpqua branch in Bel Aire Plaza in Napa is my new favorite. It is almost a polar opposite of…read morethe Soscol banch. The only takaway is no drive through, but I've given up on those at the Soscol branch. Bel Aire: Well staffed and productive staff. Always a nice smile and listens to me when I describe my needs. The hours of operation are posted and abided by. It's quiet and the acustics are good for my hearing aids. I can count on getting my banking done with one stop at Bel Aire rather than going to Soscol to be frustrated before going to Bel Aire.

For a smaller bank, you'd expect a more customer-focused operation but instead you get a large bank…read moreindifference and lack of attention to detail. Not at all impressive and their online transaction search function is terrible.

First of all have the bank manager show some friendly customer service manners! Not once did she…read moreever have a smile , have any positive feedback or did I feel she was willing to work with me! I closed account and happy I hopefully never have to have another interaction with Erica again !

The team at this branch is so professional and kind. I came in to get a trust account opened and…read morewas greeted at the front door immediately by a nice woman. They made the process easy and were very knowledgeable around trusts. Very competent team!

Pretty shocking how rude the customer service here is. I gave my family member a ride and waited…read more for them for them to do a transaction here and what I observed was pretty disappointing ... They changed some of their policies so they weren't able to accommodate and their handling of the matter was concerning .. All good on policies changing .. many many years ago I worked in banking I know sometimes customers crash out when there is a change .. I haven't worked a customer facing role in 10 years .. but geez delivery is everything .. my relative felt attacked and ashamed too .. maybe the staff was having an off day ? But using condescending language isn't cool

Very service oriented. Supports local communities …read more Friendly staff Helpful staff. Excellent CD rates!

Unprofessional experience with Dane Miller…read more We scheduled an appointment and no show Called to reschedule no callback

I thought Bank hours were until 5:00 PM weekdays. Someone…read moreinside noticed I was standing there and politely came over to let me know they were closed. I think she noticed my frustration as well as recognizing me as a Bank Member. Amazingly Frances Reyes along with Cheryl Payan both let me in, took care of my Banking needs. If that isn't customer service I don't know what is. Thank you both very much for going out of your way.

Seems like this is just a place to vent because they don't care about bad service reading other…read morereviews. Tried to open a bank account today and the teller told me "we are closing in 40 minutes, so you have to go online." Have you ever heard someone in customer service tell you that you cannot be a customer because they're closing in almost an hour?

The prettiest bank in Napa Valley!…read more Great service & plenty of free parking. Bang for you buck? Bank on it! Trust!