I came here to get initial care in exam and was impressed by the initial front desk lady which I…read morebelieve her name might have been Shirley? Anyways as anybody should know, the first impression of any business would be the front desk personnel or even how things are portrayed when you first walk in, this place was so clean inside and out you would also believe that it would probably have been open for just a week or something. These people here really do have the "Wanting to help you" attitude and even threaten me to the other Clinic where I could get a more thorough exam on what I needed. This business is the smaller of the two and you could find it right across from the larger HEB that is built here.

I live in San Antonio and my two sons attend ASU. One of them is sick and it's 7:30pm and all the…read moreclinics are closed except for this one. It's open till 8pm. I've been calling the number for 20 minutes and NO ANSWER!!

I went to the ER on Knickerbocker RD (formerly Community Medical Center now Shannon Medical…read moreCenter) because I was bitten by an Arizona Bark Scorpion and was experiencing anaphylactic shock symptoms. This was the VERY FIRST time I was at this Hospital ER (been there 5 times total in 30 years) that I was not treated like the typical Hypochondriac Woman. Mind you I NEVER go to the DR not even Primary Care. So, if I cast a shadow on their door it is serious. So Michael walks in looks at me and takes ACTION! Next thing I know I am hooked up to IVs for swelling / hydration etc. WOW. I actually was getting help. He was courteous, professional, personable, and matter of fact honest about what my body was going through and said the effects may last for days. This man actually cared about my health. I have never had any good experiences in an ER. This was a good one. Additionally, my friend had to go to the ER yesterday with severe abdominal and back pain and he found she had a Kidney Stone. Instead of telling her to go home nothing wrong with her. He needs a raise. Keep him PLEASE!!!

I fell off my backyard deck on 4/3/2020. I know I had seriously injured both of my ankles, so I…read morewent to the closest Urgent Care. Let's just say I'll never make that mistake again. When I was finally seen they sent a nurse in to take down my personal info. She had long fake nails (which is a big no-no for healthcare workers). I specifically told her we were there for x-rays. After she left the PA came in. She herself had an injured foot/ankle and was motoring around on a little mobility scooter. She looked at my ankles and, even though the right one was swollen grotesquely, said she thought I didn't need x-rays. I rated my pain at an 8 out of 10. In response she leaned over and PINCHED my ankle. Fun! Then she said that since she couldn't be sure how much was swelling from the injury and how much was swelling from my excess weight, AND that since there wasn't "any bruising", (from an injury 2 hours old) she didn't think I needed x-rays. She suspected I had "just twisted the ankle" and recommended rest, ice, and elevation. I still insisted on getting x-rays and she shrugged her shoulders and ordered them. Then the results came back, and Ms. PA Mobility Scooter came back in the room A LOT nicer. She announced that I had a broken fibula and ankle. Surprise! I'm sure glad I insisted three separate times that I NEEDED X-RAYS. So after they discovered that- shock!- I actually DID have a serious injury, the PA wheeled me to a CLOSET and said I would be getting a temporary splint on the broken ankle, and that the other one was "just sprained". Two other nurses met me in the closet and one told me, "Get up on that table, we need you laying on your belly." Again, I informed them that I had two hurt ankles. It didn't make a difference. By this point I was crying in pain and more than ready to go home. I stood up from the wheelchair, precariously balancing on my less-hurt-but-still-sprained ankle like some sort of ludicrous imitation of a stork, and leaped, one-legged, for that stupid table. By some miracle directly from Heaven I landed with my ribs on the edge and didn't break any of them. I even managed to scramble up onto the table. I pulled myself up the length of the table and lay there for the next 15 minutes while the two nurses tried to figure out how to splint me. Need I mention that these two professional medical personnel stood in the room and silently watched me claw and struggle and squirm my way onto the table without offering the slightest bit of help? Because they did. By the way, the *highlight* of that experience was when the older nurse barked, "You need to keep your foot at a 90-degree angle!", YANKED my broken ankle back, and then PRESSED DOWN ON THE BOTTOM OF MY FOOT and until I screeched in pain and began crying big, fat, kindergartener tears and thinking unkind thoughts about clawing her eyes out. She HELD my ankle at that incredibly awful and painful angle. (At my follow-up a few days later, the nurses at the Orthopedic Clinic managed to wrap my ankle JUST fine while I was sitting peacefully in my wheelchair.) The crap icing on the crap sundae was when the PA gave me my discharge paperwork. The FIRST THING on this handout- before my care instructions that told me how to CARE FOR A BROKEN LIMB- was a MyPlate illustration, advising me on how much of what types of foods I should eat in order to be healthy. I needed extensive surgery on my ankle and am currently recovering. My orthopedic surgeon Dr. Beatty has told me more than once that my fractures are some of the worst he's ever seen. All in all, I guess if your only other option were, say, a field hospital in a swamp staffed by murderous, heroin-addicted pythons in the Jumanji game, then sure. Go to this clinic. Otherwise please avoid it at all costs.

missed my deadline for a blood panel that I needed and they will leave me and happily took me in at…read morethe last minute.

An attendant at the access clinic was angry because "I didn't tell her I was sick."…read moreShe swabbed me for covid and strep like she was digging for treasure. it was painful and my nostril still hurt two days later. I believe this was abusive behavior and I'm concerned this might be normal for the access clinic because most of their clientele is underserved communities. There are only two options in what happened to me and neither are good. The attendant was angry as she acted and she purposely tried to hurt me. The attendant does this normally and is very poorly trained.

Shannon hospital is ok if you have a broken arm or you need stabilization but when it comes to…read morehealth care short term and long term, if you can go anywhere else, I'd go there. Internal medicine and heart issues are not their thing. They would much rather check you in and the. Push you out the door as fast as possible so they can bill you. Your TRUE HEALTH MEANS NOTHING and don't expect to be recovered enough before being discharged either. Make way!! New patient coming I. Push the. Out and BILL 'EM SAM!