Banks vs Credit Unions and IMO - Credit Unions win out every time and this one is no exception to…read morethe rule - especially at this location. Though the entrance to getting into the credit union has changed a bit - it's right inside LSH and the staff make it easier to deal with, because they know you by your name - have your information memorized and can take care of any task in the most timely manner ever! Getting a car loan or any type of loan is by far the easiest I've ever done when I deal with Joanne - she's been there since we first became members and makes every transaction seem like nothing. I've been to other banks and credit unions and sometimes they just don't make you feel like they are happy to see you - this isn't the case at this branch and it hasn't been the case at SUNY Fredonia either. Sure there may be that occasional bad teller, but over the years - this place has always been my home town financial institution!

Thanks to SUNY Fredonia FCU, my husband and I were able to finance a "new" (new to us) vehicle w/…read morethe lowest APR rates around. I mean LOW APR rates. When your financial advisor tells you it's better to keep your money invested because the APR rates on financing a car is so low, he's absolutely right. Before you even think about car shopping (if you're fortunate enough to be a member), come to this place and have Cara (or Laura) help you out. It worked wonders when it came to being able to negotiate w/ slimy car dealers. Because why? Because none of them could beat SUNY Fredonia FCU's rates! Gotta love this place! Thank you guys for all your help w/ our car loan! I am so glad to be a part of this credit union. Not only do they offer great rates, they offer AWESOME customer service too. Is it even possible to love a financial institution nowadays? This place will change your mind.

Applied for a loan for credit card debt. Went two days in a row with the same representative who…read morewas awesome but felt so positive he could get me the loan. So upset when I was declined. Needed this loan and didn't want to go to CCCS. My credit score wasn't bad. Been with Key Bank a long time. Before it was First Niagara. I will never apply for any kind of credit line or loan at Keybank again. Just wasted my time. They should not tell you they have to talk to their manager. Tell it upfront yes or no. Disappointed in Keybank. Don't want to bank there anymore

I've been customer for over 20 years and still maintain an active account while living in…read moreCalifornia. All the employees' at the bank are always incredibly friendly and pleasant willing to help. This bank is an independent bank and probably the oldest bank, in New York State establish in 1882. In light, it's long, establish presence in Cattaraugus, NY the bank has evolved with modern banking. My personal opinion, the bank has a great outreach with the surrounding communities, thus, maintains great customer service.

I have been a customer at the Military Road location for 2 years. I opened a savings account to…read moretransfer money around from one type of investment to another. First of all, they held my money for 10 days,when the money was coming from a major institution, which cost me money. Then they released money without authorization from an account that didn't have the balance to support the transaction, because the prior auth had been revoked. They never verified that the electronically signed auth was in fact generated by me. Then, I could not flag the transaction, because they don't have flags for ACH or EFT transfers. Could not reach security or the branch which didn't open until 9 am. Literally, I might as well have my money under the mattress, it would be safer. In short, I can't get to my money but somebody else can, without any way to alert anyone to the fraud.

I came to this BOA location to get a notarized copy of document for a visa application. The online…read morebooking system showed no appointments available for the next few weeks, so I decided to walk in. I was told by a receptionist claiming herself to be a Notary Public that she can't do a notarized copy because notarization requires signature. She told me what I was looking for is a "certified copy" which didn't involve a signature. She told me I should go to UPS to get the "certified copy". I showed her the list of documents required by the embassy where it clearly stated "notarized copy" is needed. She still wouldn't do it and asked me to go to UPS to get the "certified copy". I gave up. Oh. Did I mention that all of these conversations happened while I was at the very front door without any privacy and people walking pass by constantly? I went to M&T bank later and got a notarized copy without any problem. I had to write "I certify that this is a true copy of the original document", dated, and signed. The Notary Public then signed and stamped. I was treated much nicer at M&T too. I was welcomed by two staff members. I had my own semi-private room while the notarization took place. I would never go to BOA for a notary service anymore. It's a completely waste of time and make you feel bad about yourself as if you are an idiot for not knowing the difference between a "certified copy" and a "notarized copy". Obviously, the person at BOA knows how to do a notarized copy as a Notary Public. Ironically, I am a "Preferred Rewards Gold Member" at BOA because it's where I kept my direct deposits in. I didn't use M&T bank as much as BOA. I probably should consider changing my primary banking account to M&T.

Julie was fantastic from start to finish on our HELOC. Closed in about 2 weeks, and best rates…read morearound!

I had to close a mortgage on a home on a specific date due to my work schedule out of state…read more Although there was plenty of time to gather the appropriate documentation, the seller's attorney was non responsive. The clock was ticking and it was likely that we would have to push off the closing to another later date which would require another cross country trip. Tracey Dickinson at Western Division Credit Union went above and beyond ( was well as Jamie from our attorneys office). They made it happen. Great work and a testament to their mission serving the membership

Very friendly and intelligent repersentive that helped me on the phone to open a bank accountread more