This is my favorite ATM off Hwy 16! The bank has the usual…read morehours as other CBNA shops; you're in and out quickly!

I've been customer for over 20 years and still maintain an active account while living in…read moreCalifornia. All the employees' at the bank are always incredibly friendly and pleasant willing to help. This bank is an independent bank and probably the oldest bank, in New York State establish in 1882. In light, it's long, establish presence in Cattaraugus, NY the bank has evolved with modern banking. My personal opinion, the bank has a great outreach with the surrounding communities, thus, maintains great customer service.

Love the mobile app! Professional service and convenient locations. Very pleased with my banking…read moreexperience at BOC

From the owner: Tompkins is a community bank offering personalized service, local decision-making and a broad range…read moreof services for consumers and businesses. Insurance services are offered through Tompkins Insurance Agencies, and wealth management services are available through Tompkins Financial Advisors.

I have been a customer at the Military Road location for 2 years. I opened a savings account to…read moretransfer money around from one type of investment to another. First of all, they held my money for 10 days,when the money was coming from a major institution, which cost me money. Then they released money without authorization from an account that didn't have the balance to support the transaction, because the prior auth had been revoked. They never verified that the electronically signed auth was in fact generated by me. Then, I could not flag the transaction, because they don't have flags for ACH or EFT transfers. Could not reach security or the branch which didn't open until 9 am. Literally, I might as well have my money under the mattress, it would be safer. In short, I can't get to my money but somebody else can, without any way to alert anyone to the fraud.

I came to this BOA location to get a notarized copy of document for a visa application. The online…read morebooking system showed no appointments available for the next few weeks, so I decided to walk in. I was told by a receptionist claiming herself to be a Notary Public that she can't do a notarized copy because notarization requires signature. She told me what I was looking for is a "certified copy" which didn't involve a signature. She told me I should go to UPS to get the "certified copy". I showed her the list of documents required by the embassy where it clearly stated "notarized copy" is needed. She still wouldn't do it and asked me to go to UPS to get the "certified copy". I gave up. Oh. Did I mention that all of these conversations happened while I was at the very front door without any privacy and people walking pass by constantly? I went to M&T bank later and got a notarized copy without any problem. I had to write "I certify that this is a true copy of the original document", dated, and signed. The Notary Public then signed and stamped. I was treated much nicer at M&T too. I was welcomed by two staff members. I had my own semi-private room while the notarization took place. I would never go to BOA for a notary service anymore. It's a completely waste of time and make you feel bad about yourself as if you are an idiot for not knowing the difference between a "certified copy" and a "notarized copy". Obviously, the person at BOA knows how to do a notarized copy as a Notary Public. Ironically, I am a "Preferred Rewards Gold Member" at BOA because it's where I kept my direct deposits in. I didn't use M&T bank as much as BOA. I probably should consider changing my primary banking account to M&T.