Do not bank here. I have called 2 days in a row, been on the phone for 5 hours, and passed around…read moreto 4 different teams to get into my credit card points portal. First, the email that sends the password reset is incorrect. I called and had them change it. They assure me "it takes an overnight update then will be updated". False. It was not updated. I called back to say- they say there is a foreign name on my account that they can't pronounce and that they can't fix my issue because of it. I am the sole owner of MY account so unsure how they have now entered the email wrong, failed to correct it, and changed the name on my account. Over the years, any dispute, or travel has been nothing but a headache with this bank.

I started banking at this Hancock location in the last year…read more They treat me like royalty. I have always said that I don't want just a bank- I want a banker. If that be the case, I have a whole office full of bankers. Great people. Impeccably trustworthy. Highly knowledgeable. But also personable. Highly recommend, if you like to be treated like a valued customer.

I have banked with PNC for well over 30 years under the different ownerships. I have always…read morereceived excellent service. I am saddened by all of the different bank closures but I still receive calls from PNC Bankers and admire their understanding of customer service with a personal touch. So many businesses are mistakenly doing away with compassionate and professional humans in their businesses. Grateful PNC continues with excellent customer service.

I'm going to miss this bank Customer service great security Awesome helping community Awesomeread more

They give the lowest rates of all of the neighboring banks. I would love to do more business with…read morethem but I would be losing money.

This is the bank my mom goes to, so naturally I started going to this bank. They have the sweetest…read morepeople there. A few left and were replaced by others, but they are absolutely nice and caring. There is a particular lady there who has become like a family friend as she always takes care of us whenever we go in, and will do whatever she can to solve any problems. No matter what kind of day I am having, I am always happy to go there.

I only went here once with my aunt who is a member. It is a very friendly bank. My aunt had lost…read moreher Debit card and needed quick assistance pulling out cash and ordering a new card. They were very helpful without any hassle. This location is also very large and clean. Works for me.

All the bank tellers are super helpful and nice, can't say enough good things about the manager,…read moreJason... I've had to wire money to family members out of state and he has been very helpful with that.

Martrisse Haynes helped me at this branch and she went above and beyond . In the past at other…read moreBanks including my own customer service has left some to be desired. From the moment Martrisse greeted me I felt she genuinely cared . She did exactly as she indicated to me that she would. Wells Fargo should be greatfull to have her on their team!!

So far all of the Wells Fargo banks I have been to have been quick in and out. Always friendly and…read morehelpful tellers. No complaints here Definitely recommend

Upon being new to Mobile, I needed a bank so by request from my father-in-law mentioned Regions…read more Everyone was super nice and thorough in setting up my new account. It was a smooth transaction, setting up online banking was a breeze and now using their app with my android made my account setup complete. They have so many locations in Mobile as well.

Ask for a receipt for the transaction I just completed, they would not give me one and So rude to …read more I would not recommend this bank to anyone if you going to use this bank you're crazy.. I think the person over this bank needs to have to go back for classes for relations with customers. And should not be in this business..

Although I still don't trust them enough to have my livelihood go straight into their bank, I…read moredecided to keep the account open. It comes in handy for things like depositing small checks for my sons when they get paid or someone sends them a check for their birthday or Christmas. I also deposit cash so I can use my Trustmark card for online purchases and paying for gas, to help prevent my household account from cyber-hacking. The prior issue was resolved earlier than anticipated. After speaking with someone I assume was the branch manager, I was able to get a letter from my employer's bank stating that my payroll check had cleared their account and I obtained access to my money within a few days. Although that was an unnecessary amount of trouble, I appreciate the fact that they informed me it was an option. Since that time, the employees at this branch have always been friendly, pleasant and helpful. The drive-thru lines are never long, which is nice considering I'm usually pressed for time. Also, Trustmark's ATM fee is only $3.00 for non-Trustmark accounts, which is very reasonable compared to a few other banks nearby.

I have only ever used this bank with 1 account and 1 credit card. It is an increasingly horrible…read moreexperience each time. No matter if I am disputing charges, attempting to travel international, requesting a new card, trying to access my points, etc. they are rude, unprofessional, and it takes hours. If I call Chase, Bank of America, or CitiBank with any of these same issues- all of its dome easily. I just told a credit card services personnel that I do not recognize some Amazon charges on my account- and she questioned me and was incredibly rude. Do not bank here

The staff at this branch is friendly but consistently incompetent on at least three different…read moreoccasions, taking way more time than necessary to open an account accurately. Plus, they make promises they have zero intention of keeping. Try a different branch if you are wanting to do anything more important than a withdrawal or deposit.

Good bank, has drive thru tellers, and a walk up ATM that is open 24 hours a day. I cannot say much…read moreabout the inside, I have never been inside, used this bank for four years, zero issues. Wells Fargo is a very good bank, I am a customer since 1997, always very good to manage my money, my husband's money, my sister's money, & good enough for me to have six accounts with Wells Fargo. We get our direct deposits 2-3 days before our pay dates, and the monthly fees are not too bad. I have used their Bill Pay service online since 2004, I trust them, and if there are any issues they take care of it promptly. My uncle also worked for Wells Fargo Wealth Management some years back before retiring, he highly recommends them, and I trust him because he has a degree from Berkley University, worked as a banker for many years.

Service was ok for me, my sister not so well, they were rude, in the middle of her transactions the…read moreteller went and took care of someone else. Took longer than expected because of this. Also noticed that the bank manager was hitting on a female customer, how you may ask? Well he went out of his way to hand her a business card and said she can call him anytime for anything. Then they stood off to the side talking, laughing and shook hands a little longer than two people should, unless there is more going on... Very unprofessional on his part. Stay away from this places ladies.