I went there to deposit several checks for neighborhood homeowners association dues since I am the…read moretreasurer. After that transaction occurred, I asked to change five $1 bills and $5 of quarters for a $10 bill. They asked what account I would be using, and I replied to use the same account that I deposited the checks to. They stated that this account is a business account and could not be used to make change. Really? I have to have a personal account to exchange smaller bills for a large bill? Any restaurant would do that, not to mention that Central Bank is a BANK! Pathetic and BTW, I am asking my neighborhood association to consider closing the account and open with another bank that is more accommodating to their customers.

This has been my bank for 30 years and the people here are always helpful. When going in the same…read morepeople remember you name and make you feel like they really care, and I'm sure they do. The extras that they offer compare to other banks in Lexington.

last year I lost access to 2 factor authentication. I had to go the bank. the branch employee had…read moreto call "back office security". offshore chick before she could or would assist me wanted my phone make carrier and cellphone provider etc. total invasive and over reach. wouldn't help me unless she had that information. I was right there in the bank with id etc. that back office, security is a bunch of crock .. I wouldn't be surprised if they sold my information out to some 3rd world scammer. I'm currently in the process of closing accounts. had a secured credit card. I closed it and told them to pay it off with secured deposit. although it is closed, still got charged a late fee and interest. when I was there in person to close the account, banker had a communication barrier. he wanted to close my checking account.. I had to be very blunt about it and tell him no. I've had almost nothing but problems with this banking institution. from their atm's being down, to not providing receipts. so if you don't get a receipt, be sure to take a picture of your transaction at any atm. the only thing from this bank we have in my community is an atm. will be glad to totally change banks in July. definitely lost a customer today watch yourselves out there with your money!

The professionalism and friendliness from the staff makes me happy I chose to bank here for my…read morebusiness.. When I came in to open my account I was confused on who to speak with, the branch manager quickly introduced himself & pointed me to Cody, Curtis the personal & business banker. He helped me by answering all questions without asking for help, he knew his stuff. This made me very confident in choosing 5/3 for my small business. I truly believe that their attention to detail & professional attention to customer service makes this the best place to bank in Lexington, KY! Thanks Cody!

Great bank. People are always very friendly and helpful. Their rates seem to be competitive with…read moreother banks in town and the mobile site lets you get things done without having to go to the bank.

Great credit union, the clerks there are professional and knowledgeable. This is the third CU I've…read morebeen a member of an it is the best. They have convenient locations and good hours. We highly recommend their services.

We wanted a local bank, so we chose Kentucky Bank because they have 2 locations in Georgetown. They…read moregive you $50 for using direct deposit which is nice. The employees were very friendly and amenable. My only complaint would be that the ATM won't take checks without envelopes and it's often out of envelopes. Since I don't get off work before they close, sometimes it takes a while for me to deposit money.

Great local bank with good service. Always helpful and friendly. Benny at Harrodsburg Road is my…read morefavorite! Had a card that compromised dues to fraud and they caught it right away and helped me resolve it.

I've visited this location mostly after hours. It's located by a busy shopping center on a very…read morecommercialized street. Perfect location to grab some cash on your way to an event, restaurant, or shopping trip.

Fifth Third is my go to bank for everything. I love them. On this specific day I needed to stop…read moreand get cash for volleyball and make a deposit. I went through the drive thru. I was going to go through the ATM, but there was a sign up that said there was no paper for receipt. I ended up driving back around and then going through a teller lane. The lady was friendly and chatty. She apologized for the ATM being out of paper. That was nice of her. I deposited my money checks and got cash. WIN WIN. I was back on the road in no time. Getting out at this specific location is tricky during certain times of the day. Be careful.

I have been a customer with State Farm since I was 16 years old. At 41, that's a really long time…read more I was a little hesitant to move to Dawn when she took over Jerry's office, until I met her. She has been fantastic for me and my family. There are not enough good words to represent how she has my issues taken care of and such a quick manner. Her staff is fantastic. And always know me by name when I call. I actually had a wreck a couple of days ago and she offered to come and sit with me until everything was taken care of. I couldn't ask for better!!!

I've been a State Farm customer for some time. Today, I called my agent, Dawn Stice, with a billing…read moreissue. She obviously had zero interest in assisting me. She was incredibly rude and made sure that I knew that my business wasn't important to her. I told her I was shocked by her rudeness and she quickly told me that there were 22 other agents in town...that I should go find one. If this is how State Farm agents regard their clients then I'm not sure I want to be one. Additionally, I've worked with her support staff prior to this and was always very pleased. The agent herself was incredibly rude.