Took a tour of the facility for my parents the other day and the facility was top notch, clean, and…read morehad nice amenities. Our parents wanted to look at the facility as an option. When we went in we were greeted at the reception area with a Covid protocol check and waited for the representative to assist us in our tour. She took us around the facility, in gliding the common areas, pool, a model unit and the open units that were available. She as very thorough and answered all of our questions and then had us stay for lunch to sample their restaurant. Our impressions were that it was a top notch facility. No red flags or things that seemed out of place, and the residents seemed truly happy to be there.

This beautiful sprawling compound is hidden away from urban life. Surrounded by rolling hills, well…read moremaintained building. The residents are warm and welcoming. The administrative staff are super responsive and willing to go above and beyond for their residents. Wonderful activities program with monthly meetings and input from the residents. While touring we missed the lunch service and the team in the kitchen was able to accommodate us anyway. The Marketing Director Jeff Katz was amazing in explaining the details for moving in, initial fees, monthly rates, etc. which were considerably reasonable compared to other CCRC we toured. Our experience with Jeff was a stark contrast from other communities we toured. Jeff was honest and genuine. Looking forward to bringing more clients to this community.

Long overdue review. We had to wait to get a refund before I could write this. We thought we found…read morea great place but we couldn't have been more wrong! After putting our family member here he spent 4 days where not only didn't they check on him (we stayed with him while he adjusted) they also never gave him his meds even though we went over the process of transferring them with the "sales" person and the "manager" on the fourth day we arrived and he was almost comatose we called 911 got him to the ER! Pacifica told us the maintenance guy seen him in his room!! The maintenance guy?!! 10 grand a month and the maintenance guy is the only one noticing him?!!! WTF?!!!! We took him home when he was released never again! As we went back to move his stuff other families started telling us of their experiences well gee it would've been nice to hear them before. Staff members didn't say anything to any of us! I guess they were scared of a lawsuit. What we gathered was high turnover low pay and no accountability. So do yourself a favor and research research research to find a safe place for your family members. Good luck. 1 star because you have to.

Refused to pay Flooring vendor amount of $15,000 for second floor hallway flooring project, has…read morebeen two years. Do not trust this company for your elderly time, they uses the cheapest materials as possible to "scam" customers, even then they still refuse to basic labor. They are going to receive a letter from my attorney very soon. See you in court.

Joy at Ava Bella is awesome . She treats her residents just like her family but at the same time…read morerespecting there preferences and needs . Her daughter is smart and very caring as well . Joy has partnered with me to care for very ill residents and I got to witness a true professional. Her nursing knowledge is remarkable. Thanks for being awesome Joy !

From the owner: A warm and beautiful residential care facility for elderly with a live in nurse and family…read moreenvironment.

My in laws live here. Great staff - great communication. My in laws look healthier. Lots of…read moreactivities and social events. Some of the staff do not speak English well but if you are fluent in mandarin, it is a nice place to live.

In our family's 12-years' experience in having our father as a resident at Aegis Gardens, we have…read morealways found the staff to be professional, friendly, and very caring. The concierge staff is always very welcoming, friendly, and knowledgeable, which sets the tone to all visits. The facilities are kept immaculate and always has a fresh and clean scent, with no harsh chemical cleaners or institutional type odors. The décor has an Asian flair to it and the common area is always nicely decorated to reflect the current seasons / holidays. The various staff team members that directly cared for our father over the past 12-years, were always kind and compassionate, in addition to their professionalism. As our father's care needs changed through the years, the medical and management teams worked with us to seamlessly adapt to his changing requirements. On many occasions, we had asked our father on how he was being treated, and he always answered that everyone was very nice and kind to him. This added to our trust and confidence in his wonderful care at Aegis Gardens. This facility is led by Emily Poon, Senior General Manager. We have found Emily to always being very receptive and pro-active to any of our concerns; she is very approachable, caring, and professional. As a result, we never had any issues with our father's care at Aegis Gardens in all of these years. Sadly, last month our father entered hospice. At the hospital, our family needed to choose the facility where our father would receive his hospice care. Thankfully, Aegis Gardens was one of the options; we did not hesitate in selecting them. At all times, the Aegis Gardens Health Services Director, Gigi Tamayo and her team kept our family in full communications with any changes in our father. The Aegis Gardens nursing staff who directly cared for our father, provided a high level of compassion, great professional care, and kindness to him, which helped ease the emotional pain in losing our dear father. If we were to do this all over again, our family would not hesitate in selecting Aegis Gardens. The staff and facilities made our family's difficult situation a viable one. No one ever wants to place their elderly family member in an assisted living situation, but many times, there are no other options. Our family consists of seniors, each with our personal health challenges, so we were unable to adequately provide the necessary care that our father required. There are no questions that Aegis Gardens provides that top notched option in a professional, safe, healthy, and caring manner.

The staff are very polite and respectful of the residence and visitors…read more Parking is easy. And the menu has a lovely variety !!

From the owner: Cogir of Fremont offers a vibrant and active senior living community where you can live life on…read moreyour terms. From our exceptional Independent Living and Assisted Living programs to every thoughtfully designed detail, we prioritize quality to meet your unique needs.

As our family member's needs outgrew our capabilities, we sought competent, compassionate,…read morecollaborative care. Kaiser recommended Fremont Village. For over a year now FV has communicated well to find the right balance in his care, treating him with respect and kindness; and most often in good humor. The decision to trust FV has proved be a very good one for him. He is safe and well-tended, which is a comfort to us all.

The family (yes, they were like a family) treated my mother with dignity and kindness in her four…read moremonths there during hospice. While the situation for my mom was difficult and sad, the staff there was always caring and sweet to her. I knew it was a good place for her from the start.

My dad was at this facility for a few months and my family and I would highly recommend it to…read moreeveryone. We were greeted at the door each time and welcomed in to see him. He was given top quality care and dressed and out for physical therapy each day. He even went out for activities. The meals were balanced and he had plenty of snacks and drinks at all times. Come and see for yourself the excellent care!

My patient had a pleasant time here. Everyone is so nice, like the nurses, front person Anita,…read moretherapy, and front desk. They did the best they can to make accommodations and help my patient become more independent. She is able to get discharged today after a month of staying there recovering from a hip fracture. We're so thankful for the staff for the amazing entertainment set up in activity room, food accommodations, open communication and kindness.

Fremont Hills was a top contender when we were looking for a place for my mom. Eida not only…read moreprovided a wonderful tour, but she provided something much more meaningful. She was compassionate, understanding, and knowledgeable. She not only shared how Feemont Hills could provide comfort for my mom, but she also provided comfort and care for my sisters and I as care takers. The only reason we did not select Fremont Hills was because of the distance from our homes. Otherwise, it was one of the most beautiful and warm assisted living homes we visited.

Some Caretakers seem to have lack of training, professionalism, compassion and consideration for…read moreeach seniors special needs. Especially when dealing with a disabled seniors, thus risking the senior's safety and sense of comfort. There has been at least one time when mistakes and accidents happen where the caretakers won't even report it to their manager and the only way you find out is your loved one informing you. It seems like they are ill equipped in handling larger/heavier adults i.e no equipment and no one on staff physically strong enough to assist should that person fall. We have been very open and honest with our concerns with them from the start yet given the time frame, we have not yet received resolutions in a timely manner. Follow up is absent. My family will continue to express concerns in hope for accountability and resolution. One very good thing is the med tech is very on point in ensuring medication is properly dispensed and on time.

My father-in-law, Bob, lived at the Carlton over 4 years (Sept 2021-Dec 2025). He was 92 when he…read moremoved in and was 96 when he passed away. He was mostly independent and mobile for the first 3+ years. He went down to the dining room for meals and enjoyed going to the cafe for snacks. He enjoyed hanging out in the living areas and chatting with other residents. Sadly, Bob did not take advantage of the many activities offered. However, he made extensive use of the shuttle to Kaiser. The shuttle was a life savior to him and also my husband and I. The facility is kept very tidy, clean and pleasant. Many of the staff have been at this facility for 8, 12, 17 and even 23 years. Bob fell on May 31, 2025 and went on hospice. He was 100% bedbound from June 2 - Dec. 29th. The staff took excellent care of him. They changed his diapers and kept him clean. They watched for bed sores. They took extra care and treated the two very small, minor pressure sores before they became an issue. The food service staff took extra care to send his favorite foods to his room. I was Bob primary family contact. The Carlton Staff was extremely kind and supportive to me and our family. We are grateful to the compassionate team at Carlton Senior Living Community, where Bob was cared for with kindness and dignity. Each day, a dedicated group of caregivers and staff made his life brighter and more comfortable. To all the members of the Carlton Senior Living Community who made a meaningful difference in Bob's life, our family will always remember their dedication and kindness with deep gratitude.

After much research, my mother and step dad as well as my mother in law are living at Carlton…read moreSenior Living in Fremont. We found Carlton's cost for studio, one bedroom and two bedroom rent which includes the room, all meals and snacks, housekeeping weekly, laundry weekly, electric, cable, internet, activities, parking, transportation to appointments and weekly outings plus use of game room, TV room, and small fitness room to be quite competitive in the area. Our parents are independent but staff check in on residents at each meal whether they have been in the dining room and if not, they swing by the apartment to make sure all is well. My mother was recently ill in the middle of the night and contacted me and I called the care staff to check to in on her and call 911. That is peace of mind for me as I live across town or could be away on a trip. If care is needed, there is a menu of services in increments and you can add on only what you need and remove when/if its not needed. If anyone has needed care for their loved one and they still live at home, try to find a care giver for short periods of time, they usually want committed hours. On the books nursing aide/assistant care runs $40/hr and up or $30/hr off the books and up so if you need more than short spurts, in home care adds up quickly. Then add that to costs for their own home expenses, etc and you will see Carlton is very cost effective plus having care is immediate, if needed. Carlton like many similar communities are private pay. Corporate and site management are very responsive and actively involved with residents regarding issues or changes they would like to see in their "home". They work with the residents and have a formal and informal path to improve and/or problem solve. I have found them very accommodating and been very impressed. I have gotten to know many staff and residents. There are quite a number of long time staff. I have found staff to be a very warm and caring and the environment clean, pretty, and inviting. Maintenance staff are responsive to residents and accommodating to needs. Carlton has enriched and expanded our parents social lives while giving us peace of mind. We are onsite visiting 2-4 times a week and have had many great meals there. There is an adjustment period for many residents depending on the prior living situation and personal experiences. My recommendation is to be proactive and make this type of move before a crisis arises. My husband and I are very happy with our experience with Carlton Senior Living. Is the community perfect, no. No one is perfect but they do a great job. My family is safe and in a supportive environment. I appreciate that when something does arise, they are responsive, it is acknowledged and resolved to the best of their ability.