I am writing to formally report a deeply disturbing pattern of behavior regarding the manager,…read moreElzaura, at this location. As a loyal customer of over 40 years, I am appalled to witness her continuously harass and humiliate senior and disabled customers.Instead of addressing her history of poor customer relations--which led to her transfer from the St. Charles branch due to similar complaints--this company is enabling her to target our most vulnerable community members. I urge corporate leadership to immediately pull the security footage and launch a full investigation into her conduct on July 20, 2026, at 4:45 PM. How this behavior is allowed to continue is unacceptable, and I expect a prompt explanation of the actions taken to rectify this situation.

Every time I come in the staff is super friendly, I never have to wait for more than five minutes…read moreno matter what transaction I'm doing. They are super quick with getting help and getting you in and out. The building is always very clean. The ATMs always work and there's two. There's also a drop off box. Highly recommend coming to this location for any banking needs. If this is your bank.

The best credit union around…read more I help a family member with their financial services and this location is absolutely incredible. It's always clean, the staff is friendly and so very helpful when I'm confused on how to do certain transactions. They are very patient. This location has services inside, drive up tellers and a drive up ATM. It is disabled accessible.

I've had a really disappointing experience with FCCU. They do a great job sending notifications…read morewhenever a charge goes through, but if something goes wrong or there's an issue with your account, suddenly there's little to no communication while fees quietly start adding up. Customer service hasn't helped either. The chat agents seem to be handling too many conversations at once -- responses take 5-7 minutes and usually end up being generic messages like, "We're looking into your history," without actually resolving anything. With how expensive gas, groceries, and everyday cost of living have become, I think people should seriously consider who they trust with their money. For some families, even $125 can make a real difference in paying bills, buying groceries, or getting through the week. In my experience, the way this situation was handled felt disconnected from the financial pressure people are already under. Overall, this has been by far the worst credit union I've used. Good communication shouldn't only happen when money is leaving your account -- it should also happen when there's a problem. Based on my experience, I wouldn't recommend banking here.

I have never found anyone close to these people in regards to service. Some of the most caring and…read moreefficient employees. Highly recommend them for anyone looking for a good banking experience.

This is a great bank to do business with. All of the employees are geniunely nice and professional,…read more In particular is one of the vice presidents Scott Fann he is awesome to work with and very knowledgeable in his profession. Please check out Commercial Bank for your business or personal needs.

I highly recommend this bank for both individual AND business accounts. The customer service is…read moretop tier! They are responsive and knowledgeable, and everyone is happy to help. Our company needed to set up direct deposit for payroll, and the process had been delayed for several weeks so I thought I'd check with the bank and see if they had a similar service, and they do! They were able to get us up and running that week, and I have had absolutely no trouble using the system. I've never received better service from a bank - super impressed and incredibly grateful! It's unusual to have an actual person answer the phone when you call anywhere anymore, but that's what I get every time with NFB.

This is a great "home town" bank. I was tired of Chase or Wells Fargo, or B of A. The Missouri Bank…read moreis small enough where they know your name and large enough to handle any loans or CD. The service charges are reasonable. I switched from USAA to The Missouri Bank because I wanted to be valued like only a local bank can value customers.

I have been a member at The Missouri Bank since I was 15 years old. I am now 28. In the years that…read moreI have been with this bank they have charged me multiple overdraft fees. I made the mistake of not paying enough attention to my account. I just noticed a $330 over draft fee. I let them know i overreacted because an auto payment came out when I was supposed to be paid but I ended up not getting my check until 2 days later due to an error in our accounting department. They told me to get a letter from my work. I did: they told me there is still nothing they can do. Now charged me $330 and made me drive 50 miles for no reason. Also told me they would not give me change because they thought I was getting it for my work even though I am a member here and needed it for a garage sale..

I have had my debit card information stolen like 8 times with this institution . I have had it…read morestolen after using it twice. I feel like it's something on the inside at this point. I had been using the lock on the card but It's always a problem with accessing it. The system is down way too much for my comfort recently. It's horrible not being able to access your money! If it isn't locked then my account is getting hacked but if it's locked there is no guarantee I can unlock it when I need it. So unreliable. They need to increase their security measures and improve their tech!

This is an excellent bank. This review will probably be a biased opinion as I have used them for…read moreyears. Regardless, it comes down to this particular location amongst all the other locations. This location has the friendliest and most helpful staff. They are very informative, and quick at handling your financial needs. It's just nice to have a bank they can also be like your local bar, kind of like your local Cheers hey, because everybody knows your name. I've found that I prefer a credit union over any other regular bank and this one takes the cake. Also, on a side note this credit union creates ATM / debit cards for you on the spot and you can have them custom themed.... just something a little cool.

I've been a member of Electro for about as long as I can remember. I've never had an issue that…read morewasn't quickly and expertly resolved, never gone in and had an unpleasant experience. I can also attest that using my debit card in foreign countries was painless, with no outrageous conversion fees. Another positive, for me, is the Thursday and Friday hours - they're open later, but do close earlier during the rest of the week. All in all they've been good enough that I haven't looked at joining another bank or credit union.

I have been banking at this branch for over 25 years. I have had several personal and business…read morechecking and savings accounts. As well as several car loans and commercial real estate loans. The people that I've worked with have known me by name when I walk in the door. However, since the merger has taken place, I haven't seen as much incompetency in a business anywhere else in my life. I tried to make a simple transaction of a loan payment after mistakingly paying a few bills after writing a check that I had forgotten about. My reserve line had covered this, and I merely went in to make the loan payment from my savings account. From that point, it took me almost a week to get this transaction resolved. I had gotten errors through the online app, so called the branch to have the payment made for me, and was met with so much confusion and incompetency for such a simple transaction.. by the end of the call, I was very frustrated, but assured that the loan payment was made and I would incur zero interest. However, upon checking a couple days later, I witnessed that the payment had not been made, and in fact a transfer had been put into my checking account. When I called back, I was again met with much confusion and the banker even attempted to try to close my overdraft protection account all together and leave me unprotected. Why on earth? Would anybody suggest this? I may need to take my banking somewhere else as I am now fearful for the safety of my accounts at this bank.