The exceptional service provided by Jonah from Cornerstone Bank's customer service team not only…read moreresolved my account issues efficiently but also made me feel confident in the bank's ability to deliver a superior banking experience.

Elderly lady employee that sat at her desk demanded and insisted with attitude that I sit down,…read moremore then once . don't tell me what to do I'm grown! What if I just had butt implants?! No reason to catch attitude with a customer if I want to stand or walk around it's none of your dang business! Since when do we think it's okay to demand for ppl to sit when you walk in bank?! Even tho I've done told her that I'm waiting on someone. Odd experience . Also they charge 10.00 per check -to cash your check. Money hungry bank preying on hard working people.

without a doubt, the best people and banking system in the entire area. I am forever. Grateful to…read moreKassi Simpson, who expedited an auto loan for my son. I have used her several times in the past for loans it's fast, friendly and easy.

The experience I had at NBKC was phenomenal Jessica Franke answered questions with knowledge she…read moreknew exactly what she was doing. always easy to contact, and she took her work home with her. GREAT JOB JESSICA FRANKE

I inquired about a home loan for some land out in Kansas and when Jeff Hiller called I accidentally…read morehung up (he called in the middle of the day I was moving the phone and accidentally pressed the button) and this guy gave me less than 50 SECONDS to call him back before he gave me a ride text. I will never work with this company again as I've never met such a short tempered and unprofessional employee over a simple inconvenience.You can read the text for yourself and here's a the screenshot of the call record that he didn't even wait a full minute to text before I was calling back.

Big thanks to Luis and Freddy who have got to be two of the nicest, most helpful people I have met…read more Got an account opened quickly, with good advice and good humor along the way. Much appreciated!

After being a customer for 15 years Security Bank aided Straight Talk wireless in ripping me off of…read more$250. Before Xmas 2025 I ordered a locked Iphone and 1 month service. Did not arrive. Call center for Straight Talk in a foreign country. No help, no order number, no invoice, nothing. Went to Security Bank and was told no problem but I needed to wait 30 days to report. I purchased same thing at Walmart since it was Xmas gift. After 30 days I went in to bank and filled out affidavit. A week later Security Bank sent letter saying I was denied and was just out the money. What about the month of service for the phone that was never received nor activated ? Sorry, you are just out. What kind of bank does that to a 70 year old long time customer? You have zero protection if you use Security Bank debit card. My new bank said that should never have happened.

I would like to thank PJ at the Woodland office for helping and going above and beyond with my…read moreaccount.

This location has terrible customer service, teller wasn't friendly at all. I asked about an old…read moreaccount from 2013 & 2015 they couldn't even pull it up said I needed to call 1800 # or have the account number! They don't count your money out to you they use a money counter I like my cash Hand counted out I don't trust machines! No candy or cookies out in the lobby like community of America credit union! & Wells Fargo Bank is a KILLLLLER on fees that's why I closed all my accounts they charge for EVERYTHING literally

Super friendly people here. Great place to bank. Had a great experience here depositing a check.read more

I was a bit thrown while I searched about for this coffee shop. I didn't see a storefront that…read morescreamed "COFFEE SHOP" even though my map said I was basically in front of it. Then, I had an ah moment and picked up on the Capital One very close to me looked very coffee shop. Immediately greeted when I entered and learned a bit about Capital One Cafés. Such a bright, inviting, and welcoming space. Clean and spacious seating with each table topped with a game (connect four, tic tac toe, etc). The barista was friendly, took my order and quickly served it up. My usual, go-to everywhere (iced oatmilk latte), was tasty and as ordered. I didn't grab anything to snack on, but they had a range of baked and assorted eats. Pleasant surprise and experience!

I tried Capital One Cafe while it was having a free drink every Monday. I got the iced lavender…read morematcha and when I went in, the lady at the front was extremely nice asking us have we been in before, what are we doing today. 10/10 for that. We went in to order and the barista was so sweet to us! They let me know their options and what is their best thing to make. I ended up deciding on matcha. My matcha did not take long to make but when I got it, it was top 2 worst matchas I've ever had. My other friend who got a Matcha did not enjoy it either so I knew it wasn't just me. The sweetness wasn't there, a lot was missing. I didn't complain since it was free but it was def a know better for next time type of thing. We stayed after we got our drinks to explore and the host came out to talk to us about the rooms you can make a reservation for which is a plus! We definitely were impressed by the space but the cafe just needs a little more love.

Came in first thing in the morning to setup an account. Very friendly greeting the moment I stepped…read morein the door. Attentive service and patience from the banker I worked with as well. Definitely recommend.

so I've been trying for a year and a half to access my mortgage account that was in my sister's…read morename for the past 12 years. She passed away in 2022. I have always made all the payments. Through legal avenues, I was finally able to get my name on the mortgage account. However, I am now told that I am not allowed to have mobile access to this account. I can only receive a monthly mortgage statement via USPS mail and no transparency of where my money is going, where it has gone, or anything related. I have spent thousands on legal expenses, only to be denied every step of the way. I will never, and I mean, never, use Chase Bank for anything! This situation is ludicrous.! They can send me a monthly bill that of course they expect me to pay, but under no circumstances, can I see where my money is going. It's absolutely astonishing.

Went in to see Personal Banker. Was offered an opportunity to make an appointment or call customer…read moreservice. The clerk I was talking to me knew less about CD's and IRA's than my dog does, who doesn't work at a bank. So I went home and called customer service. Skip the branch visits. It's a waste of time.

If you want a bank that's never open and refers you to the 1-800 number with any questions, this is…read morethe bank for you! Save yourself the frustration and drive to the one north on state line where they actually know what they are doing. I predict this one will shut down soon.

I was referred to First Federal Bank Fsb from a friend and couldn't be more pleased with the…read moreservice, rate, and guidance I received from them. From beginning to end, Kyle Rau and his team were quick to reply with every detail which made my closing a very smooth and stress-free process. I live in Washington, DC and even being out of state, this was the best loan I have ever had to deal with. I'm already referring Kyle to my friends and family!