This location has terrible customer service, teller wasn't friendly at all. I asked about an old…read moreaccount from 2013 & 2015 they couldn't even pull it up said I needed to call 1800 # or have the account number! They don't count your money out to you they use a money counter I like my cash Hand counted out I don't trust machines! No candy or cookies out in the lobby like community of America credit union! & Wells Fargo Bank is a KILLLLLER on fees that's why I closed all my accounts they charge for EVERYTHING literally

Super friendly people here. Great place to bank. Had a great experience here depositing a check.read more

We really like this branch. Like us, this place is new to Lee's Summit. We arrived in April of 2023…read moreand this Chase branch opened soon after. The location is convenient for us. The staff is very kind, warm, welcoming and helpful. Everyone we've talked to has been super nice, from the branch manager on down. Spencer, the banker, is very helpful and always follows through. Guiding us through some Chase hoops with our Trust and the new associated account. I would highly recommend this Chase branch!

As far as credit unions go, this one has been wonderful so far. Banking with them for a few years…read morenow after moving here from out of state. Was surprised there are only banks around. We have to drive from more rural to come here. But the bank we tried first in our town was very difficult to work with and wanted to charge money. My only complaint is I have had issues with the outside atm machines. particularly the digital screens do not always work properly. with no real buttons to press its up to the computer not glitching or getting overheated in summer. but they have complimentary coffee and cookies inside. there is a change machine for members to use cost free. They have numerous bank professionals to help with more complicated matters on any given day. staff is always helpful and professional.

I apparently came to this location on the busiest Saturday of the year, because there was a line to…read morethe door of people waiting to be helped. They were clearly not prepared for the amount of people they had coming in, but they all handled it very well everyone was in a good mood and apologized for the long wait times. Even though the line was super long I got in and out of there within about 20 minutes.

TLDR: do NOT use Arvest for a mortgage- THEY LOST MY MONEY!…read more I went through Arvest for my mortgage because of past business relationships with them, and the assurances they gave that they do NOT sell or transfer their mortgage loans. WRONG! They have decided to outsource my mortgage, only 5 years after origination, and in their brilliance decided to do this over the HOLIDAY! I had already made my December payment (via auto pay electronically, just as I have for the past 5 years) when they notified me of the change. I called and asked about it, and they assured me that my payment would be processed and applied to my loan before it got sent to the new bank. Now, here it is 10 days later, and they still have not processed my payment, nor can they even FIND it! The money has been taken out of my bank account as if they received the payment, but they have not applied it to my loan and told me they "don't have the payment." They won't investigate it, telling me to go back to my bank and have them investigate it themselves. Meanwhile, my loan is being sent to the new provider WITHOUT a record of my last payment since Arvest "did not receive it" (even though they did because the money was taken out of my bank account). So, I am now out $1100 for my originally made payment that ARVEST CAN'T FIND, as well as having to come up with ANOTHER $1100 to pay the new company so I am not behind in my loan, until SOMEONE can figure out what Arvest has done with money!

I have been a customer here for over 2 years. The staff has been unfailing polite, courteous and…read morehelpful. I highly recommend this particular branch. And I've been quite happy with our checking and loan accounts here. Most especially Ms. Vanessa Lopez went above and beyond in assisting me with our loan support documents. Last year, she streamlined opening a business free checking account for a nonprofit I was the Treasurer of. Ms. Meagan was also extremely helpful in the loan process and made us feel comfortable when we set up our accounts and Home loan. Mr. Paul England has been instrumental in our home loan process and offered competitive products that couldn't be beat. Clearly I'm a happy customer; the staff here always treat me like a very important customer. I recommend them without reservation.

Don't use. They are committing insurance fraud by force placing insurance AFTER refusing to access…read moremy own insurance documentation.

I have banked with this company for approximately 25 years. I made a withdrawal from my savings…read moreaccount because I needed to pay off a balance on a credit card. The following month I was looking at my accounts and noticed I had been charged a $3.00 fee because my balanced had dipped below $100.00 How insulting and petty this appears to a customer that has banked with you for 25 years. I assume they would have taken the fee off my account if I had asked. I chose instead to close the account. For the thousands of dollars that have passed through your bank on my behalf you chose to insult a customer with a junk fee. I guess you are charging me a loyalty fee or rental fee for my money. Bad move, I can't stand your bank anymore. Look around, there are other banks that don't nickel and dime their long-term loyal customers. Shame on you Bill Esrey.

My visit to the Capital One Cafe/Bank was fantastic. We were helped by the bank teller, Shay, who…read morewas incredibly friendly and helpful with all our questions about opening a new 360 checking account. ​She really went above and beyond to research the details of the bonus sign-up offer (the reason for our visit!) and clearly explained all the requirements. She was also kind enough to give us complimentary drink coupons for the cafe! ​Shay was super patient and informative, even showing me in real-time how to locate Allpoint ATMs and add beneficiary details within the app. ​The cafe itself is a perfect spot to hang out, socialize, read, or study. I would come here often to work remote, and it was always so comfortable. With such helpful employees and a great atmosphere, I would highly recommend banking here and checking out the cafe!

What a pleasant surprise! I stopped in here to kill some time while I waited for a friend. It's a…read morecombo bank and cafe, so not the coziest vibe but there's still a ton of comfortable seating. You should know that you get a drink discount if you use a capital one or discover card. I ordered a honey lavender latte. It had great flavor, but next time I would ask for it half sweet. They also happened to be doing samples so I tried a pretty solid cheese danish and a tart cherry matcha tonic. The matcha tonic really blew me away, I hadn't tried anything like it before! Madison was especially friendly and helpful with making recommendations. I will definitely keep my eye on this spot if I ever need a place to get some work done!

I switched to CACU this year, and feel right at home. This is the first time I feel like like my…read morebank is on my team. Specifically, I came in with an error I made on Christmas Eve. Devyn Oatis didn't have to correct it but he reached out to branch manager James Shoaf and corrected the issue. These two made my day!

From the owner: We are located inside Hy-Vee and are here to help with all of your banking needs. From opening an…read moreaccount and applying for loans to instant debit cards and our 24/7 ATM, this location is all about convenience and the personal, friendly service you know and love.

I thought about my review, yes the service was very slow and the ATM was not working at the time…read more But I appreciate a quick response from US Bank.

US Bank may be a big dog bank, and as such you may find most of their tellers and customer service…read morereps to be a little less than approachable. But the employees at this branch are an exception to that expectation. They have always been very helpful and easy to talk to, and even took the time to help my wife and I settle some long standing debts that we never thought we could get out from under. Personable service is hard to come by these days, but this branch is doing something right, that's for sure.

They are using drive up only for normal banking but did let me go in and use my safety deposit box…read more I also like the diversity in this particular branch.