TLDR: do NOT use Arvest for a mortgage- THEY LOST MY MONEY!…read more I went through Arvest for my mortgage because of past business relationships with them, and the assurances they gave that they do NOT sell or transfer their mortgage loans. WRONG! They have decided to outsource my mortgage, only 5 years after origination, and in their brilliance decided to do this over the HOLIDAY! I had already made my December payment (via auto pay electronically, just as I have for the past 5 years) when they notified me of the change. I called and asked about it, and they assured me that my payment would be processed and applied to my loan before it got sent to the new bank. Now, here it is 10 days later, and they still have not processed my payment, nor can they even FIND it! The money has been taken out of my bank account as if they received the payment, but they have not applied it to my loan and told me they "don't have the payment." They won't investigate it, telling me to go back to my bank and have them investigate it themselves. Meanwhile, my loan is being sent to the new provider WITHOUT a record of my last payment since Arvest "did not receive it" (even though they did because the money was taken out of my bank account). So, I am now out $1100 for my originally made payment that ARVEST CAN'T FIND, as well as having to come up with ANOTHER $1100 to pay the new company so I am not behind in my loan, until SOMEONE can figure out what Arvest has done with money!

I have been a customer here for over 2 years. The staff has been unfailing polite, courteous and…read morehelpful. I highly recommend this particular branch. And I've been quite happy with our checking and loan accounts here. Most especially Ms. Vanessa Lopez went above and beyond in assisting me with our loan support documents. Last year, she streamlined opening a business free checking account for a nonprofit I was the Treasurer of. Ms. Meagan was also extremely helpful in the loan process and made us feel comfortable when we set up our accounts and Home loan. Mr. Paul England has been instrumental in our home loan process and offered competitive products that couldn't be beat. Clearly I'm a happy customer; the staff here always treat me like a very important customer. I recommend them without reservation.

Some of the rattiest, rudest, most incompetent employees you could find here! Consistently…read moreincorrect tax forms because of inexperienced employees opening accounts for people without getting help. Rude over the phone and in office. Go anywhere else but here... anywhere. I have never had any worse experiences with banks than here. Bank of America, First Federal, and Community America are all leaps and bounds ahead of this place

I got a checking and savings account two weeks ago. since then, the app they told me to use has…read morenever worked. I've had to call the bank every single time I've used it. Also the one 800 number to find your balance does not work ever either. This is the worst experience of a basic checking account that I've ever had. It is so incompetent and pathetic.

My financial advisor Dalton Houts had been extremely helpful over this past year while I've been…read moretrying to take back control of my finances

Charged a $10.00 atm fee that should have been free. If you are not a member and don't want to…read morebecome one -- they make it especially difficult for you to contact them. By phone, you must log in (already a member) or go through the process of becoming a member. To use real-time chat, you must log in. To use their secure email, you must log in. Bascially, if you are not a member, the DO NOT WANT TO HEAR FROM YOU.

My husband and I opened a joint account together and had a great experience. Daniel was very…read morefriendly and knowledgeable. We will be recommending this place to friends and family!

If you don't feel like your bank is doing its best for you, then its time to make a change. Summit…read moreBank has always looked out for its customers. If you need a loan, options for savings accounts, IRA, CD's, etc. They are a full service bank. We have been using them for years, and choose to go to them because they DID NOT take any type of bailout. We intentionally move out money from banks that did. They have the most knowledgeable and friendly staff. Lets face it you have had money at banks you really didn't trust, that charged high fees, and didn't notify you if there was trouble on the account. You have to be a special group of people to get any praise from me, I expect a lot and they have always done the best. Its worth the change to a bank that cares.

Opened a safe deposit box with all my court documents and pictures for divorce court. I went about…read morethree times to check on it, they asked for no I.D during that time. I should've took them out but didn't. Now last Friday on July 26th I went in after finding my keys. My soon to be ex-husband went in and cleaned it out. After upset, the blonde lady wanted to argue and scream. I left she blew up my phone like a Karen. Why get a safe deposit box, if it's never safe. What a waste of money and time. Never going back.

Reduced hours and now closed Tuesday & Wednesday? Would not be surprised if this branch closed…read morepermanently. This is where my SDB is located. Sent email requesting access since calling the phone number posted on the door only to be told to email a request. Autoreply states it might be one or two days before they respond. Don't like being left hanging out in the cold.

SUCH a terrible time getting someone on the phone to make a simple notary appt. After attempting…read moreonline scheduling for a notary, there was not an option for it- only general banking. So I called the 800 number and sat on the phone for 20 minutes attempting to get an appointment. Finally I hung up. This is an absurd amount of time for something that should take five minutes, and this is simple as someone answering the phone at the local branch.

Wow they force you to use their automated system and then you have the pleasure to listen through a…read moreseries of commercials that you can't opt out of. Then at the system cuts you off! Great Than I called the back and they said they didn't have inside answering the phone. One star is being generous!