Highly recommend this bank for a home loan. Excellent service from Jennifer and Tracy. Made the…read moreprocess so easy and very patient with us.

Very welcoming. Greeted and offered direction. Will definitely return. Plan to open an account in…read morethe near future.

I was trying to do some banking for my elderly mother. I don't have an account here and I wasn't…read morequite sure if my mom did either... Well, they were as helpful and patient as could be, in spite of my knowledge lack, and also protecting my mother's confidentiality. They didn't personally remember her, and definitely didn't know me, but they did what they could to help. In the end, it all got worked out.

I had a security breach issue on one of my accounts somebody got a hold of my email and did a lot…read moreof ugly purchases. It was through subscriptions that I thought were canceled in we're not they just kept going on. I just want to say that how the bank handled this was wonderful patient understanding did I say patient patient patient. I was not the nicest person because it kept happening the bad guys were very persistent at wanting their money. But thanks to the support I got from the bank I was able to resolve the problem and I can't give them enough accolades concerning the way they handled it

My mother had accounts for over 50 years at CNB, she recently passed, so there were a lot of…read morefinancial issues that were difficult to do correctly with her trust. Mesaab Ismail helped my sister and I through every issue. in a difficult time he could not of been more understanding and professional. thanks CNB for having a great staff and thanks again Mesaab!

Extremely happy with Citizens National Bank. I have had my business and personal accounts with…read moreCitizens for 20 years. The staff is always friendly, happy and helpful.

The people are always nice and i always get in and out quick! Definitely recommend this bankread more

Unfortunately, I now rely on the card they issued for access to my money, and they pause it…read moreMULTIPLE TIMES PER WEEK. I regret my decision to open an account with First Community more than any other business-related decision I can think of, with the possible exception of that time I signed up for Vodafone internet service while in Germany. Their services have made my life miserable. I am constantly in a position where I go to use my card and suddenly it doesn't work. Often the reason will be that a couple of subscriptions removed their monthly ten-dollar fee, and that was flagged as suspicious. It then falls on me to investigate and fix everything. After recently purchasing a plane ticket to Vietnam as well as travel insurance, I filled out a lengthy visa application and tried to pay the amount of $50. From where I live in Missouri. Not $500, and not inside of Vietnam. $50. From the visa website of the Vietnamese government. Naturally, the payment was rejected by the bank, just like my monthly subscriptions are, just like my digital purchases of movies and books are. They act like it's not a big deal, but it is an enormous imposition. I plan on terminating my relationship with this outfit as soon as I can. In the case of my visa, after that one rejection, the website kept auto-rejecting my card. I wasted close to five hours and ultimately had to hire a visa agent to take care of it for me. Now I am set to travel to Asia, and I know beyond a shadow of a doubt that First Community will leave me stranded there. Not once, but repeatedly. I am sure of it. There will be a time in the near future when I desperately need my money, they will deny me access, and I will have no way of getting in touch with them. My only hope is that I will not be sleeping under a bridge with the rats. This financial institution is the absolute worst. Maybe if you're a kid who needs a place to deposit your money from your part-time grocery store job, or you need a mortgage for a small home in Ellisville and never plan to set foot outside of Missouri. But as soon as I am able, I am going to a for-profit commercial bank rather than this credit union, because experience has taught me that it is preferable to this level of incompetence.

Shh! Don't tell anyone. I have a double super secret bank account. I have had this account with…read morethis bank for 15 years. This is not a great bank or even convenient for me anymore. As I worked in south county 11 years ago it was convenient. Why do I have a double super secret account one might ask. Well everyone needs to have one. It is nice when your wife has the debit card and you don't. It is also nice for those times you go to the casino and need that extra protection of having a double super secret account. As far as banking goes it is a bank for the love of pete. You put money in they pay you no interest and get the use of your money. Simple huh? Oh in case you are going to narc me out to my wife she knows about it just does not understand why. And if you ask me why I can give no reason other than shh it is a secret.

Great service but the only complaint I have is the card quality, the chip and swipe break within a…read morefew weeks of use and I have to get a new card made, please improve card quality, Im begging!

I receive excellent service from this branch. Thank you for all you do…read more But calling the customer service line is horrific. I've been the 58th call in line with an estimated wait of one hour. Asking for callback, we'll they never call back. Guess it's my fault because literally every time I call whatever time of the day it is, I'm calling during heave call volume time lol

Regina is a Loan Officer. She's very personable, knowledgeable and efficient. She's all around…read more10/10

I've been a member of Vantage for over 50 years. When they were a teacher's CU the service was…read morepersonal and committed to my needs. When they moved to including more people and providing more services to their members, the same is true. I'd recommend Vantage to anyone looking for the services of a financial institution. 5 stars it is!

I usually do not review businesses, especially banks but I can't say enough good things about…read moreMidlands. The service and the people at this bank are great. Julie took care of my need for a safety deposit box and notarized a document that I needed after the death of a relative. They also handled the closing of my dead relatives account with sensitivity and efficiency. They also took in at least 100 pounds of accumulated coins and didn't even complain. Thanks to the good people at Sunset Hills Midlands everything went smoothly. I have no problem recommending this bank to my friends. (The coffee and cookies they offer to customers alone are worth a visit to this bank).

I used these guys to refinance an auto loan because the rate was good. I did it all online and went…read moreinto the branch for closing. I had an appointment for closing and waited only 5 min to be called. I can't just sign papers for an auto loan electronically like everywhere else? The branch locations are pretty far out. The closest south city location is on Watson, which is a good 15 min from downtown/Soulard. Also, loans cannot be paid from an external bank account directly unless a scheduled, monthly ACH transfer is manually set up. Otherwise, it has to be transferred to your FCCU checking account (has a fee and takes DAYS) then transferred to your loan. My experience: I needed $20,000 which was, of course, way less than the original loan. I make $150k/year (over 700 credit score), and they said my income wasn't sufficient. WHAT?! $8000/month net income isn't enough for a $20k loan? Luckily I have a second job and that income made it sufficient. I needed a salary over $200k to get a $20k car loan. The process was ok, I guess. They weren't overly helpful during the application, but it went smoothly. I just had to keep calling and asking about the status. I also opened a checking account to have a local option. Large deposits are held for about 5 business days which hasn't bothered me yet, but may bother some. Cashier's checks are free.

Moved to a new system and have had multiple glitches. Call center employees don't know how to…read morerespond. Spent an hour on the line to get my problems fixed and the representative was rude. Keep an eye on your money!