Absolutely one of the best companies I have hired to repair something! Brand new (less than three months) AC and my house ( in 100° Florida weather) was maintains 85-87° with AC set at 72°! Called and had a polite person on the phone, not an answering machine. Told me they could have someone there within the hour. A tech was there before the pizza delivery and another arrived shortly behind him! They were at the house for about an hour to 90 minutes. Flushed my AC, checked all the pieces and parts, and had it up and running in no time. Now - this one got me - gave me the price for the visit. Instead of trying to make a quick buck, their business strategy is to build lifelong customers. Could have charged me over $200 for diagnostic and repairs, but since it all fell under their annual maintenance plan, they offered me the $169 annual preventative maintenance plan where they will come out two more times and do the same things they did today for FREE!! On top of this, the OWNER called back to let me know that whoever installed it did not register the warranty (we bought the house two weeks after install), so he registered it and got our warranty rolling. Next day, representative called to ask about our satisfaction! This company has impressed me with response, customer service, and support! read more