If I can give 0 star I will, the worst store I ve been to, running by bunch of kids, irresponsible,…read moredisrespectful and unprofessional, I walked in to exchange an item, I didn't find anything I like, so I decide to return it and get my money back, The person I spoke to was too rude, the when to get another person who wasn't able to help, they told me I can't return it but they can exchange it, I had my receipt and my card, I stepped out of the store call customer services to see what should be done, I returned and asked to speak to the floor namager, the same rude girl present her self as a floor manager, when I asked to see her badge, she said she doesn't have one, I asked her how do I know I am speaking to the floor manager, she start yelling and walk to the back of the store saying "you want my badge I ll get you my badge" she returned with a small card with a green sticker and a first name on black no last name to title, and it looks nothing like the one the other employees are wearing, all of the sudden I was approached by 2 security guards asking me what s the problem, I looked at her and was socked, I asked her if she called them on me, she denied it. I explained to them what happened she change her words saying that she never said she was the floor manager but she is the manager, I kept asking her to show me her badge to make sure I am talking to the right person, at some point I was like no need to argue with an ignorant, so I took another tour in the store to see if I can find anything, employees were following and gigling behind my back, which made me uncomfortable and I walked out the store hearing her laughing.
I didn't curse or disrespect anybody in the store I was trying to return an item that was not in clearance nor final sale and I got treated as garbage.
Thanks you Crocs for honoring your customers.
I have a video and a picture of the person.