Robert our hotel manager is amazing. What a wonderful human! He has made sure my sister and I have…read morethe best time here and are ultra comfortable. We have had a great time so far. The hotel itself is clean. The breakfast was delicious.

Good food, but ok service, the keycards we had needed to be changed every day when we went there,…read morebut, the beds were ok, I'm not a good sleeper so I can't really tell you a lot ‍ if your wanting to stop on a road trip it's not HIGHLY recommended but recommended you stay here if you wanna get Some sleep. Didn't take photos since it's just a hotel, sorry.

We stayed the weekend at The Holiday Inn Otsego mainly for the water park we booked a 2 room suite…read morewith 2 queen beds and living room area with couch chair, tv, desk, microwave and mini fridge It was great having the 2 rooms after putting the grandchild to bed. We got vouchers for free meals for kids first morning we had the Eggs Benedict with their breakfast potatoes which were delicious and they gave me extra hollandaise sauce but it wasn't needed. We ordered pizza from the pub n grub in the water park it was huge and very good, only took 20 minutes too. They have a lot on their food menu in park including adult beverages. The water parkway great, surprised with all the bad reviews, there was always warm towels from the drier for use. Hot tub was huge and plenty of tables and floats for going down the slide and lazey river. Lifeguards seemed attentive and reasonable only blew their whistles when they had to. Water was perfect temperature other parks we have been to it was too cold. No complaints at all with anything. Everyone we dealt with was very kind and helpful, they even offer underground heated parking which was great since we were in the middle of a snow storm. Will for sure go back! only complaint was part of the time there was only 1 working elevator, and our couch could use replacing in the room. Everything A+

We have been here a few times, and we only kept going back because of the water park (which is…read moregreat). Stayed on May 24th for my son's birthday party, and the room was not good. We had a very expensive suite, and I did not get my money's worth. The room was dark, fridge was not clean, and I found girls' swim bottoms (2 pair) in one drawer in a dresser and food in the nightstand. Obviously, room had not been properly cleaned. Another recent stay brought constant noise all through the night from the people above us; I called the front desk a few times and nothing was done. Will not stay at the hotel again; water park, probably - hotel, no.

If I could give a -0 I would. No door to the bathroom, no microwave in the room. The room stanked…read more The GM was so rude when I told her my room smelled like cigarettes and she disagreed. I was there like 5mins. She walked to the room with me and said she didn't smell anything. Then there was dirt on the floor. She made me leave and refunded my money, and she called me white trash and flipped me off on my way out... her name is Heather. I would steer clear of that hotel​

I rented a room with a shower, which is standard, through Expedia. Com. I have never had trouble…read morewith Expedia. Com before. But a few days before my arrival in Anoka, I got a strange reminder from Expedia so I called the hotel and spoke with Heather, the concierge. I asked if my room had a shower. She said that none of the rooms in the hotel had a shower. I was stunned. I asked multiple times just to make sure and each time she stated that no rooms had showers. I then said I was 80 years old and had four joint replacements and couldnot sit in a tub without help. She then said that they had a handicapped room, it a room with a tub with a grab bar for $5.00 more per day. I said even that would not help. I then tried to talk to the manager, but Heather was vague about times and days when the manager was there. I asked her to leave a message for him explaining my request for a refund of my late cancellation fee, as it was now after the free cancellation date. I had to find another hotel to stay at, at the last minute. When I arrived in Anoka I looked up the ADA requirements for hotels accommodating disabled people and the MN Council on Disability Rights. I learned that all hotels must have at least one room with a roll-in shower. The next day I went directly to the hotel to talk to Heather about cancelling my late cancellation fee because of false advertising and discrimination. I told her she had told me multiple times that the hotel had no rooms with showers. She then said, to my astonishment, that all the rooms had showers in them (in the tubs). "Everyone knows that." Well, I said, I didn't because this is not what she had insisted when I called her. I then asked if she had a room with a roll-in shower and she said yes, but it wasn't working. I asked how long it had been out of commission and she said a few days. I asked if I could see it. She allowed me to peek in and I did see a roll-in shower but there were boxes stacked up in the doorway as if it were a storeroom. I then said that they were out of compliance because the ADA required at least one room with a working shower for wheel chair folks to roll into a shower. She claimed that I had kept asking for a roll-in shower and I said that I had not asked for a roll-in shower because I had only learned of that term the night before. When I saw she was willing to lie about what I said, I left. But she certainly knew that I needed a room with a shower in the tub and why, yet she made no effort to clarify the confusion or situation, indicating an unwillingness to work with me. At no time was I rude to her. I would even have taken the room with a roll-in shower so as not to have to pay a late cancellation fee of $1073.38. Otherwise why would I have cancelled and go to the trouble to get another hotel room at the last minute? I found Heather's behvior unprofessonal and discriminatory and the hotel itself rather seedy on the outside, with weeds around it. I complained to Expedia.com and am still waiting to hear if I will be refunded my full cancellation fee of $1073.38.

We arrived early as we had been in Minnesota for 8 days flying out the next morning. We were given…read morea room even though it wasn't check in time yet. The restaurant in the same parking lot is pretty good and if like beer they have a bunch on tap. We'd definitely return to this Holiday Inn

I live in Rogers. The only reason why I stayed here was I have loved the cinnamon rolls since…read morechildhood, and they delivered. The room was clean and the bed felt comfortable. The only drawback was a group of teen boys who were playing in the pool on a Thursday summer night and accidentally splashed me while I was trying to relax in the hot tub. I'm now in my early thirties, but I remember being their age, although I was not as rambunctious. Overall, I recommend Holiday Inn Express Rogers to anyone.

I stayed for work for two days. It was a great value for a nice hotel. The staff was very friendly…read moreand I found my room, the common areas and the property clean and well maintained.

We came to this hotel mainly for the pool and just stayed for one night. After check-in, we spent a…read moregood 2 hours swimming until we noticed literal feces smeared on the floor near the hot tub and pieces of poop in the corner on the left side of hot tub (we noticed it when one of the people we were staying with went into the hotub and laid their head back almost directly into the pile of poop). This was gross, but "code browns" happen all the time in pool areas and we wanted to give the staff the benefit of the doubt. The real shocker came when we immediately notified the person at the front desk and no one ever came to clean it. The guy at the front desk told us he'd call the manager but was in no rush to close the hot tub to clean up the feces that was inches from the water. We saw people all night going in and out of the hot tub WHILE IT WAS STILL THERE - no concern for guest safety in the slightest! Sure enough, after hesitantly deciding to stay the night, it was all still there in the pool area the next morning, well over 12 hours since we notified the staff. We talked to multiple staff members that day and the following morning before checking out about possibly getting the cost for the room discounted, or at the very least getting the literal poop cleaned up so we could go swimming. Each time we were told that they would "let the manager know", but aside from that, no one made any effort at all to do anything about it. It wasn't until a very kind blonde staff member (didn't catch her name) heard us while we were getting breakfast the next morning and rushed to get it cleaned. Overall, it was an awful experience. The staff were kind but incredibly unhelpful, no manager was present, they let people sit in the hot tub next to a biohazard all night - there is seemingly no care at all for the safety of guests considering they left excrement out in the open near the water for over 12 hours! Stay far away and go anywhere else.

This is the first time we stayed at this Holiday Inn express. We have stayed in others and like…read morethem. This is probably the best that we have stayed in. And is one of our favorite hotels. The front desk staff is very very friendly. They say hello every time we come in. I had made a special request about my room and they fulfilled the request. The rooms are clean. The facility is clean. I think it's been newly remodeled because it looks very nice and modern. We went down to the breakfast today and it was excellent. Lots of choices. We went down an hour and a half into the breakfast service and sometimes by that time there's not much food. It was plenty of food. We will definitely stay here again.

It just doesn't get any better than this. The bathroom even has a toilet that flushes. It's a…read morepretty slick, definitely first world accommodations. The elevator makes a very satisfying "ding!" sound when it reaches the desired floor.

I was injured at this hotel on 4/3 due to a faulty railing in the pool and suffered an ER visit and…read morebroken bone. The general manager has been completely non-responsive, unhelpful, and generally apathetic. When I asked for a simple refund for my two-night stay as compensation for their negligence and my injury, and a refund for my mom's unexpected night stay (she had to drive an hour and stay with my kids while I was in the ER), the manager refused and said reimbursement was part of the insurance claim and I just needed to wait. I have no doubt she has no intention of compensating me in any way. Also, she's the manager - I'm sure she can issue a refund directly! When I reached out to corporate offices, they told me that all claims and refunds go through the the general manager so that avenue also feels useless. The front desk staff were apologetic and did their best, but it's clear their manager is incompetent and doesn't care about the quality of care guests are getting at this hotel. I was informed by staff that she is never even at the hotel and "works from home" - she did not even reply to multiple contact attempts from front desk staff immediately following my injury. It's shocking this person works in the customer service industry. I would not recommend this location to anyone and am hesitant to stay at a Country Inn and Suites again because of how I was treated during this painful experience.

This hotel was a good value. The rooms are a little dated but over clean. It was kind of weird that…read moreyou have to go to the front desk and have them let you into the gym when there is a card reader installed on the door. The breakfast was a typical free hotel breakfast.

Outstanding motel! Clean, updated, and recommended. Everything is first class for a $100 range…read moremotel. Breakfast provided and the best I've seen since the Covid pandemic.

Lol these rooms are completely dirty and disgusting. The tub has brown and yellow stuff on the tub…read morefloor absolutely gross. The parking situation is not reliable whatsoever. 3 different trucks with trailers took up literally half of the parking lot and when i went to go let management know she casually told me to park across the street to a closed business area lol. I expect to atleast get a decent parking spot if my room is filthy??? whatever run away from this place

For starters- I personally don't think the other reviews is a true representation of this property-…read morethis place was great! I was in town for a few weeks after having surgery- This hotel exceeded my expectation! Conveniently located right off the freeway in a very quiet area. Gas station right across the street. Location was super clean and functional- Had a pool, fitness room, laundry facility, nice outdoor seating and bbq grill. The room was so spacious and clean! I needed something that had a kitchen- the only thing it didn't have is a burner- we bought a portable burner to cook on and brought a small air fryer, also our own pot/pan. Other than that, there were plates, bowls, cups, cutlery, cookware, big fridge and dishwasher. Great counter space, desk area, storage for clothes. They also had breakfast included. Honestly, this was just such a great stay- exactly what I needed for an extended staff. Staff was also very nice and helpful! I would absolutely return when in town again.

Not charging people, who travel across the country and have little means to affect their travel, to…read morecheck in early, even if it's "only" $25!