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    Comfort Suites

    3.2 (12 reviews)
    ModerateHotels
    Open Open 24 hours

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    15 years ago

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    10 years ago

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    9 years ago

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    8 years ago

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    9 years ago

    Giving this place 5 stars to offset Nathan M's unfair low review, he seems to think he can do this so can I.

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    Ask the Community - Comfort Suites

    Holiday Inn Minneapolis NW-Elk River

    Holiday Inn Minneapolis NW-Elk River

    (33 reviews)

    $$

    We stayed the weekend at The Holiday Inn Otsego mainly for the water park we booked a 2 room suite…read morewith 2 queen beds and living room area with couch chair, tv, desk, microwave and mini fridge It was great having the 2 rooms after putting the grandchild to bed. We got vouchers for free meals for kids first morning we had the Eggs Benedict with their breakfast potatoes which were delicious and they gave me extra hollandaise sauce but it wasn't needed. We ordered pizza from the pub n grub in the water park it was huge and very good, only took 20 minutes too. They have a lot on their food menu in park including adult beverages. The water parkway great, surprised with all the bad reviews, there was always warm towels from the drier for use. Hot tub was huge and plenty of tables and floats for going down the slide and lazey river. Lifeguards seemed attentive and reasonable only blew their whistles when they had to. Water was perfect temperature other parks we have been to it was too cold. No complaints at all with anything. Everyone we dealt with was very kind and helpful, they even offer underground heated parking which was great since we were in the middle of a snow storm. Will for sure go back! only complaint was part of the time there was only 1 working elevator, and our couch could use replacing in the room. Everything A+

    We have been here a few times, and we only kept going back because of the water park (which is…read moregreat). Stayed on May 24th for my son's birthday party, and the room was not good. We had a very expensive suite, and I did not get my money's worth. The room was dark, fridge was not clean, and I found girls' swim bottoms (2 pair) in one drawer in a dresser and food in the nightstand. Obviously, room had not been properly cleaned. Another recent stay brought constant noise all through the night from the people above us; I called the front desk a few times and nothing was done. Will not stay at the hotel again; water park, probably - hotel, no.

    Regency Inn & Suites

    Regency Inn & Suites

    (5 reviews)

    The check in process was excruciating. The clerk complained that I was checking in when she had…read morejust gotten there and she hadn't even counted the till yet. I paid for 2 adults and my fiance hadn't shown up yet and it was a nightmare to convince them I needed 2 key cards. Upon arrival into my room there were red splatters on the wall, and a huge crusty brown stain on the side of the box spring. I decided since I was here to officiate my friends wedding, I would suck it up and deal with the atrocious state of the room. At 1am I moved my nightstand closer to my bed and a crackpipe rolled out from under it. YES, A CRACK PIPE. At this point I was traumatized. When I went down to the desk to ask for a new room the woman behind the desk refused me. I had reserved a smoking room because it was the only room available for 2 consecutive evenings. She told me because (and I quote) "You are a smoker, I can't switch you to a non-smoking room." I told her I am not a smoker. I explained I booked the only room I could where I wouldn't have to move all of my things at 11am the busy day of the wedding. She rudely still refused and said my only option was to check out immediately for a full refund. I told her I would need some time to find other accommodations as it was after 1 in the morning. After an argument I negotiated for her to give me 10 minutes. I made her come up to my room and remove the pipe while I packed frantically and called a hotel up the road. I severely regret not calling the police, as this was severely disturbing. The woman did not once apologize and was very accusatory. She acted like this was my fault. I was and remain seriously shaken. This is THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER ENCOUNTERED. Do NOT STAY HERE EVER. A sleeping bag in the parking lot would have been a more pleasant experience. At least I wouldn't have had to deal with the entire tragedy that is this establishment.

    They DON'T ALLOW CATS! They're site says "pets ok" but they mean "dogs ok". The outside needs some…read morelawn care. It's overgrown with weeds. The inside smells awful and the receptionist was snotty when I got upset that they don't allow cats. I pointed out that their site said, "pets ok" and she said I should've called. Place is worn down and stinky anyway. Needs some serious renovations. I stayed elsewhere.

    Country Inn & Suites by Radisson, Elk River, MN - Desk

    Country Inn & Suites by Radisson, Elk River, MN

    (13 reviews)

    $$

    We won't stay here again…read more The breakfast was ok and the pool was nice, but the AC unit was loud and kept us awake and the mattress probably is overdue for replacement. The room was also just plain damp, as in the carpet felt a little wet because the humidity was so high in the room.

    I was injured at this hotel on 4/3 due to a faulty railing in the pool and suffered an ER visit and…read morebroken bone. The general manager has been completely non-responsive, unhelpful, and generally apathetic. When I asked for a simple refund for my two-night stay as compensation for their negligence and my injury, and a refund for my mom's unexpected night stay (she had to drive an hour and stay with my kids while I was in the ER), the manager refused and said reimbursement was part of the insurance claim and I just needed to wait. I have no doubt she has no intention of compensating me in any way. Also, she's the manager - I'm sure she can issue a refund directly! When I reached out to corporate offices, they told me that all claims and refunds go through the the general manager so that avenue also feels useless. The front desk staff were apologetic and did their best, but it's clear their manager is incompetent and doesn't care about the quality of care guests are getting at this hotel. I was informed by staff that she is never even at the hotel and "works from home" - she did not even reply to multiple contact attempts from front desk staff immediately following my injury. It's shocking this person works in the customer service industry. I would not recommend this location to anyone and am hesitant to stay at a Country Inn and Suites again because of how I was treated during this painful experience.

    Comfort Suites - hotels - Updated May 2026

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