Robert our hotel manager is amazing. What a wonderful human! He has made sure my sister and I have…read morethe best time here and are ultra comfortable. We have had a great time so far. The hotel itself is clean. The breakfast was delicious.

Good food, but ok service, the keycards we had needed to be changed every day when we went there,…read morebut, the beds were ok, I'm not a good sleeper so I can't really tell you a lot ‍ if your wanting to stop on a road trip it's not HIGHLY recommended but recommended you stay here if you wanna get Some sleep. Didn't take photos since it's just a hotel, sorry.

We stayed the weekend at The Holiday Inn Otsego mainly for the water park we booked a 2 room suite…read morewith 2 queen beds and living room area with couch chair, tv, desk, microwave and mini fridge It was great having the 2 rooms after putting the grandchild to bed. We got vouchers for free meals for kids first morning we had the Eggs Benedict with their breakfast potatoes which were delicious and they gave me extra hollandaise sauce but it wasn't needed. We ordered pizza from the pub n grub in the water park it was huge and very good, only took 20 minutes too. They have a lot on their food menu in park including adult beverages. The water parkway great, surprised with all the bad reviews, there was always warm towels from the drier for use. Hot tub was huge and plenty of tables and floats for going down the slide and lazey river. Lifeguards seemed attentive and reasonable only blew their whistles when they had to. Water was perfect temperature other parks we have been to it was too cold. No complaints at all with anything. Everyone we dealt with was very kind and helpful, they even offer underground heated parking which was great since we were in the middle of a snow storm. Will for sure go back! only complaint was part of the time there was only 1 working elevator, and our couch could use replacing in the room. Everything A+

We have been here a few times, and we only kept going back because of the water park (which is…read moregreat). Stayed on May 24th for my son's birthday party, and the room was not good. We had a very expensive suite, and I did not get my money's worth. The room was dark, fridge was not clean, and I found girls' swim bottoms (2 pair) in one drawer in a dresser and food in the nightstand. Obviously, room had not been properly cleaned. Another recent stay brought constant noise all through the night from the people above us; I called the front desk a few times and nothing was done. Will not stay at the hotel again; water park, probably - hotel, no.

The check in process was excruciating. The clerk complained that I was checking in when she had…read morejust gotten there and she hadn't even counted the till yet. I paid for 2 adults and my fiance hadn't shown up yet and it was a nightmare to convince them I needed 2 key cards. Upon arrival into my room there were red splatters on the wall, and a huge crusty brown stain on the side of the box spring. I decided since I was here to officiate my friends wedding, I would suck it up and deal with the atrocious state of the room. At 1am I moved my nightstand closer to my bed and a crackpipe rolled out from under it. YES, A CRACK PIPE. At this point I was traumatized. When I went down to the desk to ask for a new room the woman behind the desk refused me. I had reserved a smoking room because it was the only room available for 2 consecutive evenings. She told me because (and I quote) "You are a smoker, I can't switch you to a non-smoking room." I told her I am not a smoker. I explained I booked the only room I could where I wouldn't have to move all of my things at 11am the busy day of the wedding. She rudely still refused and said my only option was to check out immediately for a full refund. I told her I would need some time to find other accommodations as it was after 1 in the morning. After an argument I negotiated for her to give me 10 minutes. I made her come up to my room and remove the pipe while I packed frantically and called a hotel up the road. I severely regret not calling the police, as this was severely disturbing. The woman did not once apologize and was very accusatory. She acted like this was my fault. I was and remain seriously shaken. This is THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER ENCOUNTERED. Do NOT STAY HERE EVER. A sleeping bag in the parking lot would have been a more pleasant experience. At least I wouldn't have had to deal with the entire tragedy that is this establishment.

They DON'T ALLOW CATS! They're site says "pets ok" but they mean "dogs ok". The outside needs some…read morelawn care. It's overgrown with weeds. The inside smells awful and the receptionist was snotty when I got upset that they don't allow cats. I pointed out that their site said, "pets ok" and she said I should've called. Place is worn down and stinky anyway. Needs some serious renovations. I stayed elsewhere.

The saturday night crew member Shelby had the worst customer service I've ever experienced! No…read moregreetings like hello or have a nice day were said when buying snacks from her. She was very short and VERY rude. She was talking on her personal cellphone and cussing as well. I saw her encounter with her doordasher and she rudely told the worker "you're supposed to just set it on the counter" because the dasher was waiting to make sure it got to the right person... She did not crack one smile or appear at all to be happy to represent Holiday Inn.

A playground for the little kids and worthless parents so if you expect any rest on the weekends…read moregood luck. Management does nothing but sit at the front desk and ignores any complaints.

I stayed for work for two days. It was a great value for a nice hotel. The staff was very friendly…read moreand I found my room, the common areas and the property clean and well maintained.

Why would a hotel charge my card not at the time of the reservation, not when I check in, but at…read more3pm when I am driving 5 hours into Minnesota. I arrive at the hotel and am told my reservation is canceled and my wife and three children have no place to stay. The hotel operator told me he tried to call me, that my card was denied, but didnt care that I had my phone in my suitcase. I asked why would he charge me at 3pm before I even arrived and he told me, oh a hotel charging for a room, I wonder why... I have NEVER had this problem, and I was never told any of this when I confirmed my stay before I left for Minnesota. Do not trust these people, I call shenanigans.

This is the first time we stayed at this Holiday Inn express. We have stayed in others and like…read morethem. This is probably the best that we have stayed in. And is one of our favorite hotels. The front desk staff is very very friendly. They say hello every time we come in. I had made a special request about my room and they fulfilled the request. The rooms are clean. The facility is clean. I think it's been newly remodeled because it looks very nice and modern. We went down to the breakfast today and it was excellent. Lots of choices. We went down an hour and a half into the breakfast service and sometimes by that time there's not much food. It was plenty of food. We will definitely stay here again.

It just doesn't get any better than this. The bathroom even has a toilet that flushes. It's a…read morepretty slick, definitely first world accommodations. The elevator makes a very satisfying "ding!" sound when it reaches the desired floor.

We won't stay here again…read more The breakfast was ok and the pool was nice, but the AC unit was loud and kept us awake and the mattress probably is overdue for replacement. The room was also just plain damp, as in the carpet felt a little wet because the humidity was so high in the room.

I was injured at this hotel on 4/3 due to a faulty railing in the pool and suffered an ER visit and…read morebroken bone. The general manager has been completely non-responsive, unhelpful, and generally apathetic. When I asked for a simple refund for my two-night stay as compensation for their negligence and my injury, and a refund for my mom's unexpected night stay (she had to drive an hour and stay with my kids while I was in the ER), the manager refused and said reimbursement was part of the insurance claim and I just needed to wait. I have no doubt she has no intention of compensating me in any way. Also, she's the manager - I'm sure she can issue a refund directly! When I reached out to corporate offices, they told me that all claims and refunds go through the the general manager so that avenue also feels useless. The front desk staff were apologetic and did their best, but it's clear their manager is incompetent and doesn't care about the quality of care guests are getting at this hotel. I was informed by staff that she is never even at the hotel and "works from home" - she did not even reply to multiple contact attempts from front desk staff immediately following my injury. It's shocking this person works in the customer service industry. I would not recommend this location to anyone and am hesitant to stay at a Country Inn and Suites again because of how I was treated during this painful experience.

Old beat up furniture chairs end tables curtains and lamps it looks like a dive carpets stained…read morebath drain did not work breakfast was minimal at best I would not recommend this property until it's updated and cleaned up My next stay will be at the holiday Inn express

Do not stay here!!!! My wife and daughter were robbed of a iPad and headphones by the staff while…read morethey were out for less than 2 hours. Someone with access went in and took the items from my daughter's backpack. Zero help from the management to find out who did it.

Not charging people, who travel across the country and have little means to affect their travel, to…read morecheck in early, even if it's "only" $25!

Nice rooms Great ac and heat…read more Slow WiFi TVs are tiny I watched some girls bring laundry from outside, in trash bags in their car, two huge trash bags Complained to front desk Front desk defended them saying how do you know they're not guests. She literally pulled up in her car, opened her trunk and brings out two HUGE bags of laundry.