The saturday night crew member Shelby had the worst customer service I've ever experienced! No…read moregreetings like hello or have a nice day were said when buying snacks from her. She was very short and VERY rude. She was talking on her personal cellphone and cussing as well. I saw her encounter with her doordasher and she rudely told the worker "you're supposed to just set it on the counter" because the dasher was waiting to make sure it got to the right person... She did not crack one smile or appear at all to be happy to represent Holiday Inn.

A playground for the little kids and worthless parents so if you expect any rest on the weekends…read moregood luck. Management does nothing but sit at the front desk and ignores any complaints.

Exceptionally rude staff. Speak to you like you're a child. Would never recommend this hotel. Once…read moreI know the woman's name who thought it was appropriate to be so upset and treat us that way I will update the review. We tried multiple times to rent a room and they said we could just use it until 10 pm. We shut the doors because we didn't want to be too loud. She ripped the door open to treat us like children stating we weren't "allowed" to shut the door even though that was never explained and that we were being "too loud". It was before 10 pm which we promptly left by 10 pm. Not how you should treat paying customers that actively tried to be understanding. Will be talking to the manager in the AM because this was disgusting. Also planning to make a formal complaint. That woman clearly has her own issues and believes she can take it out on whoever she feels. She went and hid in her office instead of letting any of us to talk to her. Poor customer service and that employee needs a course on how to treat people.

THIS PLACE HAS BEDBUGS. We found a bedbug in the bed and we caught it in a cup and brought it to…read morethe front desk and there wasn't an owner or manager around so they called one. He was very rude and tried saying that's not what the bug was because bedbugs only come out at night which isn't true. He was then sent a photo of the bug and still tried denying it. A quick google search would show you that it is in fact a bedbug. This place was also DISGUSTING. They clearly do the bare minimum for "cleaning" dust in corners, the tub and toilet were disgusting. I'm so disappointed. And before anyone thinks that I'm trying to swindle them or get my money back, this stay was free to us because my family member booked it with their points.

Watch out, look out! A great stay is ahead. When I am in town on travel the. Courtyards is my #1…read morechoice to stay! I have always been impressed by their team and the fact the hotel continues to update their property. The rooms are nicely appointed and always clean. What sets the Courtyard apart is the awesome staff! The front desk team is top notch. Highly recommend if you need a hotel in the area!

This is a nice place to stay for a couple nights! We were here for an extended stay while selling…read moreout house and moving out of state so the rooms were a bit small for our needs and it felt like a lot of wasted space. It's conveniently located in the Maple Grove shopping district with easy access to main roads and the interstate. Everything is clean and tidy. Staff is friendly and helpful. The bistro in the lobby is overpriced, but that's standard for most hotels.

Hotel Having the…read moreneed to be in the Delano area for a couple of days, the options for lodging are somewhat limited. The Grand Stay is a smallish midwestern chain and there happened to be on in town so I grabbed a room for a few nights Small but nice lobby greets you as you walk in and the attentive fellow behind the desk got me squared away with a room in short order. I was up on the third floor so hopped the elevators and headed up. Elevator arrived and operated in the normal amount of time - so all good. Room was nicely appointed and clean. Bathroom was good sized, well lit and functional. Hot water was hot. There is a large indoor pool available, but I did not have the time to do anything there. They offer a free breakfast in the morning but to be honest, it was very basic. Coffee was decent however. The building is situated on the edge of a strip mall and there is an Italian sports bar there if you feel the need to grab something to eat and watch the game. Parking lot was a bit small and cramped, but got the job done. Overall a solid 3-star hotel and I would stay here again if in the area.

Nice hotel west of Minneapolis! Definitely gives you an option to the ones in Buffalo and very…read moremodern! Has a good size pool and hot tub and the rooms are clean! We come here a few times a year and have had birthday parties for our daughters there. It's priced fairly as well! We spent nearly 6 weeks there with our 3 daughters, dog and cat as we waited for our new home to be finished. The staff was extremely friendly and helpful. We felt like we were family by the time we left! They provide a bigger than normal continental breakfast with waffles, variety of donuts and mini muffins along with a hot meal option from eggs to bacon and sausage to biscuits and gravy. Definitely nice to have some options. The cleaning staff are very nice and always willing to help! Definitely recommend this hotel if you have to stay for an extended period of time or just a night!! Thanks for a great experience!

We stayed the weekend at The Holiday Inn Otsego mainly for the water park we booked a 2 room suite…read morewith 2 queen beds and living room area with couch chair, tv, desk, microwave and mini fridge It was great having the 2 rooms after putting the grandchild to bed. We got vouchers for free meals for kids first morning we had the Eggs Benedict with their breakfast potatoes which were delicious and they gave me extra hollandaise sauce but it wasn't needed. We ordered pizza from the pub n grub in the water park it was huge and very good, only took 20 minutes too. They have a lot on their food menu in park including adult beverages. The water parkway great, surprised with all the bad reviews, there was always warm towels from the drier for use. Hot tub was huge and plenty of tables and floats for going down the slide and lazey river. Lifeguards seemed attentive and reasonable only blew their whistles when they had to. Water was perfect temperature other parks we have been to it was too cold. No complaints at all with anything. Everyone we dealt with was very kind and helpful, they even offer underground heated parking which was great since we were in the middle of a snow storm. Will for sure go back! only complaint was part of the time there was only 1 working elevator, and our couch could use replacing in the room. Everything A+

We have been here a few times, and we only kept going back because of the water park (which is…read moregreat). Stayed on May 24th for my son's birthday party, and the room was not good. We had a very expensive suite, and I did not get my money's worth. The room was dark, fridge was not clean, and I found girls' swim bottoms (2 pair) in one drawer in a dresser and food in the nightstand. Obviously, room had not been properly cleaned. Another recent stay brought constant noise all through the night from the people above us; I called the front desk a few times and nothing was done. Will not stay at the hotel again; water park, probably - hotel, no.

$104 for a hotel near Minneapolis. Old outdated carpet, a shower that took 45 minutes to turn off…read moreand no water pressure. Staff was nice. Would pay this price again though.

Clean room Great help and ppl working there…read more A descent rate for that area close to Maple Grove Huge pool and hot tub Quiet area

A beautifully clean room after a long day on the road is always a welcoming sight…read more The staff was friendly and helpful. The location was convenient. I would love to give five stars but 1: the pillows were awful 2: the first room we were placed in had a foul odor that did not dissipate. I called the desk to ask them to come check for a gas leak. The young lady that came up said yes there was an odd smell but she didn't want to offend us. The insinuation was that we created the odor when I clearly expressed the smell hit us when we first opened the door.

This is such a wonderful place to stay. I was here for 9days and the staff called me by name as if…read moreI was part of the family. Plenty of restaurants within walking distance. Also hair & nail salons and anytime fitness all within walking distance. However, the Inn has a gym, pool, hot tub and kiddie pool for guests. The bed was soft and plush like sleeping on a cloud. Feather down pillows and comforter. Plush towels, high quality shampoo, conditioner and soaps. Breakfast of many choices from gluteN free foods to waffles, fresh fruit, hot eggs and bacon and sausage, biscuits and gravy, home fries, hot and cold cereal and much much more Rates are reasonable for first class service.

I'm not sure where to start with Staybridge. My check-in experience was a 1 star interaction,…read morewhich reflected a staff member who was not the friendliest or most helpful person I've encountered. That being said the rest of the staff I chatted with across a 10+ day stay were all very friendly. The accommodations were sufficient, and it felt like covid precautions were in place. The breakfast was reasonably robust for covid-times but evening social hours had been cancelled. The biggest hang up I had about Staybridge is how outdated it felt. It seems as though the hotel rooms had not been renovated since the late 90s or early 2000s. Finally, even though the room was generally clean, I wiped down the air vents, and the cloths were quite dirty. Aspects of this stay were not great, it overall it was a satisfactory stay.

The only reason I give this place 2 stars is because the housekeeper "Jenni" otherwise, over time,…read moreI'm so irritated of my stay. I had a garage fire just over a month ago, and my ALE (Renter's insurance) booked my stay at this hotel. Apon getting settled, I noticed there was water on the lower shelf. No biggie, I wiped it clean . Well, I ordered a pizza, and the next morning, it was drenched . I notified a maintenance guy about it a day goes by and nothing. 2 or 3 days later talked to Mike or someone at the front desk, and still nothing. So, eventually, I ran into Jenni (housekeeper) and she went directly and talked to management about the refrigerator and I also started getting annoyed of the toilet that makes a screeching noise until the tank is full. Nothing happened until I finally got annoyed enough to contact ALE solutions. I get a phone call back from the hotel, and they went on to say they had no records of myself making any such complaint(s), but they'll get on it.. oh, they did, too. I came back, and the toilet was fixed, and a new refrigerator was there. Now while I should of been satisfied I was so annoyed that I didn't say crap and basically called me a liar. Hell i didn't complain that the room I checked into was pretty dirty as far as the carpet went (looks like that room hasn't been used in a month). Then at one point, maintenance was in the middle of swapping locks from card to card tap sensors, and my door shut properly 60 percent of the time. So finally, I go and ask about getting checked into another room on Sunday and they turned me down. I basically was about to make a call to make other arrangements to go somewhere else, and I get a knock on my door that they'll move me . Okay, sweet. So I moved into this new room and while stuffy I was pretty happy. Well, then I get notified that I had to leave earlier and make other arrangements for another hotel while I was at work . A bit perplexed, I went to the hotel that night, and "Andrew" pulled up my account, and there were no notes, and my stay was approved until the 25th. So this morning, I get another call from "ALE" explaining that I need to be out by the 13th as the room is booked. Hey how about give that room 147 to those people since at least it was okay for me to put up with a dirty floor the first week (I didn't even complain about to you guys about, loud people that stayed up all night doing a boot dance of some sort for 2 weeks. Naw, the only thing of my initial gripe was water dumping all over my freaking food, and eventually, the toilet became ridiculously annoying. Hell I didn't complain about the construction workers using the two rooms and I( also agree with how he has had to do the renovations is the most bizarre way which becomes annoying for guests and difficult for contractors to get work done efficiently). Kim and Desiree didn't bother even trying to make any other arrangements nor seem concerned of the fact of any of the bs that I put up with what so ever. I'll never stay here, and I'll be sure to let others know of 2 weeks of bs I got to deal with. Don't worry, Kim and Desiree. I got plenty of pictures and videos to share with anyone who wants to know what a great 3 star hotel with such a caring accommoding management team you really are. Andrew cool , Anthony cool , Jenni exceptional cool! Decent breakfast though I get up for work at 4:30 so mainly took part of that on the weekends. Otherwise screw this place.

Arrived on a whim, without reservations, and was able to get in a room without incident. The front…read moreemployee, Sydney, was extremely helpful and professional. I was a bit put off by a large group of very loud men watching the football playoffs in the lobby. Good game, I'm sure, but they were very loud and shouting expletives. My room was nice, but I was surprised to see how wrinkled all of the bedding was. There was also debris on the floor. The bathroom was fully stocked and had cutely folded towels. My window faced the freeway, which was moderately noisy, but the high quality draperies helped block some of that out. The shower was clean and had great water pressure. The bed was surprisingly uncomfortable and the pillows were all different sizes and not comfortable whatsoever. The room had a Keurig, refrigerator, microwave, and a nice selection of coffee and tea. It was quiet during my stay, with the exception of checking in. I did not utilize any of the amenities. I'd stay here again but would probably ask for additional/different pillows next time.

Dinner staff Fred AMAZING customer service! The evening desk staff very friendly an customer…read moreservice forward. Day desk staff more interested in gossip or discussing thier "lady issues" (yes we all could hear as we ate breakfast....eweew) business trip several days an the day staff never looked up at each arrival (around 4)...dont have to speak but a smile goes a long way! Maybe have Fred teach a workshop! SMILE!