The review is for Sean. I had called Hilton and they were booked without much help outside of that…read moreso I went in person since I was so close. They were in fact booked but Sean called his sister property at Hampton for me. And was able to secure a last minute room. He even helped me with directions to get there faster so I wouldn't have to take the side road. Just excellent customer service! He even called to see if his reservations were on their way to see if he might be able to give me one of their rooms. He wasn't doing it because I was a female or anything like that he was just doing a fantastic job and it was so nice to have somebody going above and beyond! Especially when he was going above and beyond because that's how he is doing good business not because he thought I was pretty. I was thoroughly impressed with his level of commitment and I really appreciate it after such a long drive and especially when the phone customer service did not take care of what I was needing. I'm not sure what his role is here but whatever it is he needs a promotion. Thank you again so very much! I was exhausted and I did not want to go to the next town

The staff are kind and do their best to take care of the people who stay here. If you need…read moresomething, they will make every effort to help make it happen in a friendly and professional manner. Sean, the man who runs this hotel is not kind, is dismissive and makes choices that puts customers' and sometimes his staff's safety at risk. He and his family opporate 3 hotels in Pecos. I've stayed long term at two of them under their ownership/management. For his carelessness alone, I will not return to any of his properties. He's lucky there is is a boom at the moment in Pecos and beyond lucky he has good staff on grounds to cover what he allows.

We stayed at Best Western Plus Swiss Chalet while going to the several national parks. We had five…read morepeople in our group and lucked out getting the suite. After being cramped up in a car for three days, it was so nice to have a little room to spread out. The beds were comfortable, the room was clean, had lots of good storage, and had all the in room amenities we needed. The shower had good water pressure. There was also laundry out in the lobby that didn't require payment and everyone was using it courteously. The pool was indoors in a gazebo with sliding glass doors. The hot tub was broken, which we were pretty bummed about because we had sore backs from all the driving. The kids didn't care that it was broken though. The breakfast in the morning was a really good spread! There were options for every type of breakfast goer. You do have to show your buffet ticket in order to eat and you're not allowed to take food back to your room though, so we had to get everyone out all at once to eat. It was a nice stay overall, definitely recommend the plus over the basic Best Western.

The Best Western Plus Swiss Chalet Hotel & Suites in Pecos, TX has to be the best in town!…read more I decided it was time for a girl's trip that comprised of me, my mom, and my two young daughters. My mom enjoyed museum hopping and site seeing with us. She also got a really good night's rest here. As we left she referred to it as "a neat place." My daughters absolutely loved the pool and hot tub here - we had it to ourselves the night of 1/13/2024 and the following morning. They also raved about the hot breakfast with a cute little Texas-shaped waffle and a variety of boba pearls, including blueberry flavor. Yes, I said boba! We stayed in Suite #203. It was nice and clean with two double beds and a sleeper sofa plus two flatscreens and ample outlets. After taxes and fees, my rate was $160.99 The only pitfalls for me was the interstate noise which wasn't too bad, but I could also easily hear kids running up and down the hallway a few times. Additionally, we had to use towels from our room for the pool. At one point I had to go downstairs to ask for a blanket that I thought should have been supplied in the room as part of the sleeper sofa. Nice, friendly staff. I'd definitely recommend for families.

On August 25th 2021, my Sister & I were traveling from Ontario Ca to Ft Worth TX to drop a car off…read more that our Father donated to our family member in Ft Worth TX... they were misfortune during the Covid 19.. . He lost his job & ended up having diabetes reaction that caused foot Amputation of his foot.. So my Dad donated his extra car to them along with clothing & food in the car & we drove it out to them.. The 16hr drive to Ft Worth exhausted us half way & We called all over for a room.... But everyone was completely booked.. so we drove a few miles more at 9pm We called Hampton inn in Pecos , we were exhausted & out of our minds from driving . The Hampton Inn Night manager Jessica, was amazing!!! She was very kind & accommodating & went above & beyond the Manager position!! Our room was beautifully decorated, cozy & Sterilized.... The beds were comfy.. This place deserves a 6****star.. I do alot of traveling. I definitely recommend. This place!! Thank you beautiful Hampton Inn Night manager you saved 2 Sleepy Ladies

We needed a clean and cozy place to stay ,We found one. The price was reasonable for two people…read more The staff was friendly. I walked in the room and it smelled clean. Room was in great shape. Restrooms were clean beds were comfortable. They also offer a breakfast with the stay. I would definitely recommend.

The lobby was nice with a dining area. Halls and elevators were clean. No funky dog smells. The…read moreroom was nice but no closet to hang your clothes??? There was a door that I thought was a closet but it was locked. I couldn't get i to my room because the handle was installed upside down. I had to push the handle up instead of down to unlock. The water was either scalding or freezing. You couldn't regulate it. Beds were clean and towels were good. On the way out, I got a bagel and juice. I'd stay here again.

Stayed here as a military family moving from California to North Carolina. We found a bed bug on…read moreour bed WHEN WE WOKE UP. Lovely! All of our belongings have to go in trash bags and we have to go buy all new stuff because of this. The AC also didn't work and it's June in Texas. Do I need to say more?? I included a picture of the bed bug. Don't stay here.

Room was clean and the bed was so comfortable. Loved the shampoo/cond/bodywash/lotion ect provided…read more Only con that I can say is the room deodorizer was a bit heavy for me. I had to leave the windows open to air out the room as it was way too strong for me.

There are two Best Western hotels right next to each other. This one, the Swiss Clock Inn is more…read moreof a motel and is dog friendly. The other one is an actual hotel and doesn't accept dogs. The Swiss Clock Inn is configured in a U-shape. You can pull up and park right in front of your motel room. Inside the U is a grassy knoll with picnic tables and a gated pool. It is perfect for anyone traveling with a dog. We enjoyed walking around the U and my dog also liked having access to a grassy area to smell and explore. Plus, just a few minutes walk behind the motel, you will find a gated dog park that is part of the city for both small and big dogs. Also in the center of the U is the Alpine Restaurant. You can get meals here for breakfast, lunch and dinner. Many locals frequent this restaurant. As a guest of the motel, you will receive a coupon for a free breakfast buffet. It has the usual hot and cold items that you find at the BW chain. While the breakfast is free for hotel guests, bring some cash to tip the waitstaff for your table setup and frequent replenishing of food items. The room was clean and comfortable. I slept well and was not disturbed by any other guests even though it was a weekend night. While I would have preferred to have made the drive all the way to El Paso, I was thankful that BW had a dog friendly hotel in Pecos, TX where we could stop for the night. I will probably end up staying here again if I drive back to Dallas this way.

Didn't want to stay in Carlsbad because of the price gouging so decided on Pecos…read more Pleasantly surprised at comfort of room and offered amenities. And, the free cookies don't hurt either! :) Clean linens, plenty of space and big bathroom.

Godsend! Shout out to Amber! She was so sweet and made me feel so welcome and aided me with…read morewhatever room accommodations I had! She even called me when my food arrived in the lobby! So sweet and the room was super clean! Smelled amazing and everything was amazing! 10/10 I would happily recommend all day

Don't judge the book by its cover on this one. For the cheapest hotel we could find in Pecos at…read more$100/night+ after taxes, it wasn't bad. In fact, if they marketed as a kitschy 50s kinda Hwy 66 place it'd be cool. Free wifi, the rooms have been redone with newer tile & granite counters on bath vanity, nice flat screen cable TV, etc. For the money based on the high prices hotels charge in this town, it was fine if you're not expecting the Taj Majal. They need to re-install the pool they used to have, add some planters & landscaping to improve their curb appeal, put in better comfort amenities like tissue boxes, Shampoo bottles, better quality towels etc to get a higher ratings and draw more people in.

Manager and his family were all extremely nice and very accommodating. They even let me know when…read morehousekeeping would be coming by to take care of the room since my boyfriend works nights. Great People.

New hotel. Very clean. We would definitely stay there again, especially for that price. The girl at…read morethe front desk was nice. The carpet in the hallway had to be vacuumed but no real complaints.

got told by Gandhi there was gonna be breakfast the night before. Woke up, there was absolutely…read morenothing left, no coffee whatsoever No biscuits to go with my gravy. And it looked like no one showed up to work to the the bagged eggs in the microwave. The room was fantastic but again ...there was no biscuits for the gravy out. And no go go juice to keep me going down the road away from this hotel.

Ohhh lala, I found another treasure in this piece of caca town…read more You can drive past this hotel 20 times and swear you might be getting into something bad since you passed the other hotels on each side and think you will have a better choice. Truth be on the fact is the other hotels are decent inside and out but you might be paying out your butt unless your company is paying for your room. Forward to La Bonita Inn and Suites, it does not look like much from the outside since the parking lot has a lot to be desired as well as the marquee sign looking plane Jane but step inside and you will notice a transformation to updated Motel as well as the rooms. If you work out of town a lot like I do and stay in various hotels/motels, you know that feeling when you've been tricked because the outside of the hotel looks Grand and lot of flowers and lights and then once you get inside you are greeted with cracked corners, mildew bathrooms and semi bald carpets with TV's halfway working and air conditioning heating systems barely working? Well somebody got it right this time, it looks like they started from the inside and are working their way out. The rooms that I have stadium in two consecutive nights number 107 and number 108 were very clean, pleasantly placed furniture, new TVs and amenities. Maybe I have not stayed at another really good hotels but what caught me off guard was the field liquid hand soap dispensers in the restrooms by the sink and in the showers. You get hand soap, lotion, shampoo, conditioner and body wash. You do not need to go to the store and buy your necessities unless you are picky about your fragrances. Another Edition that I like about these rooms is you get a medium size refrigerator, not a winky dinky unit that you can barely fit a loaf of bread, mayonnaise and sandwich meat in but a really nice eyes refrigerator! Probably the timing that I've been here but the hallways are quiet at least to say, no slamming doors, no Rugrats running up and down the hallways and for Pete's sake no x-rated moaning sounds coming from my neighbor's walls. They do not have a hot breakfast here like you might be expecting but at least it has a waffle iron that you make your waffles in Houma a toaster and your usual continental breakfast items. Message me if you are in town and want to know where a really really good hot breakfast with fried eggs and omelets are. There is a laundry room with about four units in there. The cost that I saw was a dollar twenty-five next to it is a really good working ice machine unit. For your snacking pleasures there is a interior convenience store if you want to call it that for your snacks, chips or whatever. Don't expect too much from there. Front desk personnel when I checked in had decent attitudes, no qualms there. In short do you know what I like the best about this Motel? On discounted sites you will be paying around $62 that's including tax, fees Etc that's where the other motels or stayed around would be around the $80 mark.

I stopped in here for lunch as I was driving through the town of Pecos about a week ago. It's just…read morea typical little restaurant nothing special. The servers and staff were friendly enough. I had a patty melt and it was tasty if I were coming through town again I probably would stop here and try something else. They do seem to have a nice lunch buffet, but I wasn't all that hungry.

My family and I have come to this restaurant for decades when visiting family and traveling through…read morethe area. Our favorite dish was their chicken fried steak, which normally was so big that it took up the entire plate. Their mac & cheese used to be so creamy that it was like a dream eating it, their salad bar was one of the biggest salad bars that I had seen in Pecos and they're dressings were in such big containers. They reminded me of what you would put soup in to serve with ladles. I normally recognize servers and staff as soon as I walk in and it feels a bit like home. When I walked in last month, I didn't recognize a single server and was met with convenient store type chips and junk food. I knew immediately something had changed. The salad bar was beyond lacking had very little choices and one plastic container of ranch. I definitely decided not to get the salad bar. I ordered the chicken fried steak and it was no bigger than the palm of my hand and it was so dry it felt like paper machete in my mouth. I ordered the mac & cheese as a side, and it tasted like noodles in water that had shredded cheese on top that refused to melt. The cheese remained in the same shape that they probably came out of the pre-shredded bag in. For the loaded mashed potatoes, I was served chunky potatoes that had the cheese that refused to melt and nothing more on it. It was one of the worst meals I have had in Pecos. I have a feeling that the new owners are gonna run this restaurant right into the ground and could care less. It's a shame that Pecos has yet again lost a great tradition for many families. I don't recommend going here. The Staff was not as friendly as before the food choices were slim. Very much downsized and tasted disgusting. Don't waste your money or time going here anymore. Gross.