I am a really difficult person to please. Let's just call a spade a spade. My sister and I went in…read moreyesterday and I am always reluctant to talk to staff. Furniture and car sales-the worst. I had heard they do not work on commission. Turns out that is 1000-% accurate. It is with a very grateful heart that I learned this is true. There was 1 person (Troy) that greeted us right away. (Later we also met Cody). He gave us the layout of the land and told us to let him know if we need anything. YIPPEE!!! I will (try to) spare you the play by play, but I have to say, we were there for a LONG time. They were always available for questions. They kept an eye on us enough so that when we were struggling with anything, they gave us a minute and then would offer assistance. There were some manual recliners that were hard to push the footrest back down-that was the only issue. Okay. Not keeping this too short. These guys were so incredible accommodating. We were there just for my sister but I have been needing a new mattress and decided this is where I wanted to spend my money. The mattresses I tried out were amazing and also had great side sleeping pillows on it. Between my sister and me, we bought 4. We were there was past closing. Repeatedly assured up that it was not a problem. These guys are a class act. I will ALWAYS go there first when searching for more furniture. They even carried the (boxed) pillows out to the car for us. They were very flexible for delivery. I simply cannot say enough. ONE MORE THING-I price checked everything when I got home and they sell for significantly less than other vendors. Dare I say that I learned that I can trust them??? My sister and I had a BLAST furniture shopping. Who says that??? Give them a try. You will be glad you did. Cheers!

I'm surprised that not many people know About them. I saw them on Facebook ad and need a mattress…read more They responded very fast and set up an appointment. The brothers were so professional and friendly and patient with my questions. We ended up getting a memory foam mattress and they helped us push it into the car. We were done with a brand new mattress in less than 10 minutes. Very painless and awesome. Highly recommend if you need mattress but I also saw furniture nearby.

Had a really good experience from the showroom to delivery. Salesman provided good detail that help…read moreme make an informed choice. Delivery was on time and crew were respectful of my space. Best of all had a good night sleep

He did a good job explaining the difference between the mattresses. He didn't try and sell…read moresomething that wasn't needed and we appreciate that. My mom is happy with her new mattress and I have been a Verlo customer for over 12 years.

About two years ago, my wife bought a new desk for her office from Office Furniture Used and New…read more It is a large and sturdy desk built of solid wood, not one of those cheap ones you glue together from Office Max. I thought the $75 delivery and assembly fee was very reasonable - I certainly didn't want to have to move or assemble that goliath myself. The installers arrived on time and did a great job assembling it. On the day we bought the desk, there was a bookshelf on display that had some actual books in it. One of the books is a classic for my profession ("Design Patterns: Elements of Reusable Object-Oriented Software") and I asked the salesman about it - he gave it to me for free without hesitation! I thought that was pretty neat. Now, fast forward two years, and the reason that I'm writing this review. We bought a new house, and we had to figure out how we were going to move that beast of a desk to the new place. We called up Office Furniture Used and New, and Nate only needed a cellphone picture of the desk before agreeing to disassemble, move, and reassemble the desk for the delivery fee x2 ($150)! If that isn't service then I don't know what is; honestly if they weren't able to help us out I don't know what I would have done as we didn't get any help moving our stuff (and even paid movers wouldn't help disassemble/reassemble a desk). In short, Office Furniture Used and New has exceeded my expectations in every way. Their customer service has always been way above and beyond, and my wife is still very pleased with her sturdy, wooden desk. I can't recommend them highly enough!

Cast away office furniture at extremely high prices! I could barely find a small file cabinet for…read moreunder $100 and those were in VERY rough shape--dented, dinged and rusty.

Matt greeted us when we walked in and I told him our wish list in terms of price, firmness,…read morematerials, etc. he showed us several options. He brought out a pillow and encouraged us to try them out. When we found one that was similar (but more comfortable) to one on sale, he gave us the sale price for the one we liked. Knowledgable, no upsell, great return policy. We just hope we continue to love the mattress.

This was the worst shopping experience we have ever had. James helped us a lot but the delivery…read moretook more than three weeks, and the lack of professionalism was unbelievable from start to finish. When the delivery team finally arrived with the mattress and bed base, they intended to leave both items in the parking lot, as if they were small packages that could easily be carried by one person, I was only able to get them to bring the items to the building entrance, but they refused to take them up to the second floor. It is completely unreasonable to expect one person to carry a mattress and bed base up the stairs alone. The lack of common sense, consideration, and customer service was unacceptable. After waiting more than three weeks for this delivery, receiving such poor service was extremely frustrating and disappointing. I would not recommend this company to anyone. If you value your time, your money, and basic customer service, look elsewhere.

Terrific experience from showroom to delivery. Salesman was very knowledgeable without being…read morepushy. Gave me a very good detailed breakdown on the difference between various lines of Verlo mattress. Helped me make an informed decision. Delivery guys were prompt, efficient, respectful, and friendly. All around a good experience- best part terrific night sleep.

I was looking for box springs to lower a bed. I did some on-line shopping and called a few local…read moremattress companies to see what was available. Then I went to see what the local stores had. I discovered that there was a big difference in the type and construction. When I went in to Verlo, Randy, who I had talked to on the phone was there. I asked to see the box springs so that I knew what I was buying. He showed me one that I said looked nice and solid and he said that was what I would need for the mattress I had. I said I would take them. He said it had to be ordered and that I could pick them up on Fri. When I went to the west side store where they had them, the box springs I was given were not the same as the ones I was shown in the store. When I told the person there that these were not what I had been shown, I was told I ordered the cheap ones. The guy there said they would be fine for what I needed and because I was under a time crunch, I took them. After leaving the store, I called Randy and told him that I had just picked up the box springs and that they were not what he showed me at the store. He basically said "point taken" and hung up. I feel that the product was significantly misrepresented. For the price, I would have purchased the ones I saw at a different store which appeared better made but I bought from Verlo because the product he showed me was better than that provided. I gotta admit, I feel cheated and won't go back to Verlo.

Converted my bathroom from tub to shower. The staff were extremely helpful in choosing the tile…read moreand supplies. Would definitely go back. Only negative is poor selection of baseboard tile to match floor tile (found tile match at M......)

This company is in my top five for home owners! The endless options (which are spectacular by the…read moreway) will make any tiling and flooring job painless. Floor & Decor's range in product, also includes ranges in pricing, making it affordable for everyone. I have used this company in a few of my homes and I have been 100% satisfied with every experience and purchase!!

We needed very specific modern stools for our new home. We were super impressed by the selection…read moreand the styles we were able to choose from. The ability to customize the color of the seat and metal finishes was perfect. The sales team was extremely helpful with the process and I'm VERY glad I opted for the stain protection - within about 1 month we discovered it was a requirement for how we use our space!! We will definitely go back for all of our future seating needs. No other store has this selection!!

We have been searching for a few months for new chairs for our diningroom with no luck. After…read morechatting with Kris, the owner of the The Stool Store, about the style, budget and color of chairs we were looking for she personally sent us pictures of options she had available....and we found the perfect chairs! Not only are the chairs great quality, but also budget friendly which was important since we needed 6 chairs. What made this experience even better was the customer service. Knowing how important having the "right chair" was to our home, Kris dropped off a chair for us to sample before we bought the entire set. Once we made the purchase she even delivered the remaining chairs a few days later. This is why you buy from a local small business...top rated customer service from someone you can trust to deliver quality products.

Excellent work and communication. WOW, I give them my highest recommendations…read more Price was also very fair.

Very fast and great workmanship. Had a damaged couch cushion courtesy of my puppy and within a week…read morethe folks at HOU made it look new.