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    Comfort Keepers

    5.0 (1 review)
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    11 years ago

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    Brickyard Healthcare - Terrace Care Center - Therapy Room

    Brickyard Healthcare - Terrace Care Center

    1.0(1 review)
    1.3 mi

    I try to visit my mother at least every other day. There is no where to sit in the room so I sit on…read morethe bed other bed. I have been doing this for months and no one has ever said a word to me so I never knew this was a problem. Tonight a nurse was upset because my mom's colostomy bag broke and decided it was time to cause a problem. I understand it is a lot of work and a dirty job. So she tells the other worker to tell me. If I sit on the bed I need to leave. She cpuld have pulled me aside anytime in the last few months if there was a problem but she choose to make a seen right there in front of my mother upsetting her aswell. This was clearly over her being upset about the colostomy bag breaking as this was the time she choose to address the issue. I talked to the staff and they said well they have to have the beds cleaned whenever someone gets on them. And thats fine if thats the case all you had to do was pull me aside anytime in the last 2 months and tell me. I certainly would have understood that and I would have brought something in to sit on but the way she handled it was absolutely ridiculous. Please understand This is not a criticism of most of the staff as almost all of them are extremely kind and try very hard to do a good job and take care of the residents but this was about as unprofessional as it gets. They ladies at the desk handled handled things in the correct and professional manner. All you had to do was pull me aside and talk to me if there was a problem, Upsetting my mother and creating a scene on Thanksgiving because you are upset about a colostomy bag breaking is not a very professional way to handle things. On top of this issue they sent my mother to the ER and she almost died at the hospital. The doctors at the hospital said brickyard waited 2 or 3 days to long to send her to the hospital and as a result my mother almost died.

    From the owner: Brickyard Healthcare - Terrace Care Center offers 24/7 long or short-term skilled nursing,…read morerehabilitation services and memory care. Visit our website to learn more about how we care for our community.

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    Comfort Keepers - homehealthcare - Updated August 2026

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