Very nice stay. Here for a lovely wedding. The event space was really set up nicely. The warmth of…read morethe fireplace, decor and the windows all helped make the event really special. The food was quite good especially for a wedding. They served stuffed chicken, brisket and mashed potatoes and the desserts were delicious! While at the hotel, we walked over to Freighters for a bit to have a cocktail. We sat by the fireplace and had a good view of the expansive restaurant space. It would be a great place to dine to watch the ships and water. The food looked good. I hope we are able to come back to try some of their fare. The room was more than adequate. Clean, the beds were comfy. The room could use some upgrades with USB and C ports and outlets by the desk. Other than that, it was quite pleasant. We were able to see the courtyard, the bridge and the icy water. We enjoyed the winter views. During our stay, each person who worked there were all helpful, friendly and welcoming. That made the experience even better.

Great location, we had room 101 and I would argue that is the best room! Patio with chairs…read moreoverlooking the canal and the bridge to Canada. Staff was very pleasant and great facilities for fitness center and pool. Our room was very large, comfortable bed and nice amenities. Highly recommend. Freighters restaurant was great as well!

(We travel often so we carry disinfectant wipes to clean airplane seats & hotel rooms ourselves,…read moreeven at 5-Star accommodations) This is a disheartening review, and one that is truly disappointing to write. One-star review is generous. I am an IHG member (many years) and have stayed at quite a few Holiday Inns and Suites and quite a few Holiday Inn Vacations in North America. We have never been disgusted and disappointed until this location in Port Huron, MI. (In fact, we were returning guests from a few years ago. We stayed in their 2-room King Suite & it was clean, relaxing & pleasant) I booked a reservation via Expedia.com (our plan for the weekend was bargain hunting during the "Longest Yard Sale" of the USA) 1st Red Flag: When we arrived, a guest in front of me (at the front desk) was voicing concern that her reservation wasn't correct (she booked adjoining rooms but they gave her two rooms across from each other instead) 2nd Red Flag: I reserved a 2-room king suite but was given keys to a 1-room king standard instead. 3rd Red Flag: We were stuck with the king standard (for 3 guests) because the hotel was sold out. 4th Red Flag and a major red flag: Mold was in the shower. Again, hotel was sold-out and we couldn't be moved to a different room. Other Red Flags: * Pool and pool floor was dirty * Pool water temperature was hot * Water fountains were dirty * Hotel couldn't provide extra towels * 24-hour coffee machines (in lobby) weren't available after 3pm (Coffee machine was not in our room) Holiday Inn blamed Expedia for false advertising of their rooms and Expedia blamed Holiday Inn for sending the wrong information regarding their rooms. Employees of Expedia and Holiday Inn were professional and sympathetic but reasonable and immediate solutions were not in our favor. Holiday Inn Express & Suites-Port Huron is operated by the Amerilodge Group. I am still waiting for a phone call and an email. At the time of this post, Amerilodge hasn't responded to Expedia either. We couldn't enjoy our weekend because of the filthy accommodations. We did look into other places to stay but those were sold out as well. So, we sadly returned home.

I'd like to begin this review by stating the pros the staff was incredibly friendly and welcoming…read more And there are computers for usage in the lobby, a breakfast area with breakfast served daily, a pool as well as a gym. But unfortunately I do have a lot of cons so bear with me. When we arrived the bed looked as though it had been slept in. There were stains on the carpet, hand smudges on the glass , stains on the sofa, mold in the shower, cracks in the ceiling, and warped wallpaper in multiple spaces. I say this as someone who can often over look things however, when I pulled out the sofa bed to sleep there was just a mattress protector and a large yellow stain. I check the closet to find one pillow with no cover on it. We went down stairs and the manager was shocked. She provided us with ample supplies like linens, and a blanket. I have to say for the price payed the condition we're pretty bad. I'm assuming you may for the location as it's 6 minutes from down town but this rooms need a upgrade. And a deep carpet and upholstery cleaning.

Stayed here earlier this week on my way out of Michigan. Convenient location, comfortable room…read moreitself, and appeared to be friendly staff. However, I could not get the shower handle to turn itself on through a twist model. Annoying. Also was disappointed by the breakfast options not including -plain- fare, the eggs offered had bacon and other things I do not personally enjoy.

Longtime traveler to this location. Had worst experience ever since using this hotel on Oct 22…read more Booked room, arrived and didn't have my booked room. Said its a website glitch. I am titanium elite. This is unacceptable then the counter clerk says what do you want me to do we don't have your room. Its now 930 pm. You can either take what we have or look elsewhere???? Wait a minute you bump a non marriott member with the same room reservation not the guy spending weeks in marriott hotels per year. No manager available she was in Canada for the weekend. Says she will call me Monday. Never calls me. Years of loyalty to this location, not anymore. Awful service end to end. Staff was indifferent. Just ridiculous.

Having my wedding reception here! Can't wait. Beautiful views and very affordable. Food from…read morefreighters very good as well!

I travel with my pup everywhere. I never care about any pup fee. But paying the 75 dollar fee…read morethis time meant I was downgraded to basically a human kennel. Under the guise of I will be closer to the dog walk area, I was placed on the first floor next to the back door. Not an issue, until I walked into the room. No real carpet, just and inside/outside floor covering. No padding, just glued directly to the concrete. The furniture was out of a garage sale, beat up and unkept. Sheet on the bed were old and worn. So old the elastic on the fitted sheet no longer gripped the matress. I never leave a bad review. I there is nothing nice to say i leave it alone. But the manager on duty continually lied on the idea I was put into a dog room. Said there was no such thing. I asked why no carpet, she replied that there must of been a maintenence issue that was unresolved. I told her I checked the room next to me during cleaning and it was the same. A dog room. Just outside my room there was carpet with padding, but not in mine. I paid for a king bed, was given a queen. I guess that is what dog rooms get. Now there was an area for my pup to do her business, but no grass, all lava rock. I invited the manager to walk on it barefooted, because my pup was. It is jagged and unsafe for pets. While this facility is pet friendly, be prepared to stay in a dog room. Not the room you reserved online. felt like i was punished for bringing my pup, and paid for that punishment.

The food was the best we've had since arriving in Michigan! Service was excellent by Debbie and the…read moreambiance was to die for!! Highly recommend to everyone. We had clam chowder (I tried it since I'm not a fan) and it was the greatest I've ever tasted. Then we had the crab cake - you won't be disappointed at all with it. We split the 8oz fillet mignon dinner and rounded it out with crème brûlée. 5 stars 100%.

Came here with my kids one summer evening. The seats on the outside deck are one of the best views…read moreof the freighters as they navigate the river. Our service was great. The food was great )even the kids Mac & Cheese and chicken tenders.

Garbage hotel. Bed bugs. Blood on the sheets. No refund, and when booking.com tried to call them,…read moreno answer from the hotel. Horrible company. Stay away. The old man at the front desk was rude and condescending about it too. Horrible. I'll never give Best Western another dime, any location.

Holy crap! Nasty stains everywhere....carpeting, chairs,…read moresheets. Window even had bird poop dribbling down it. Had to change rooms due to urine smells. Elevator creaky and jumping around. This hotel is just sad.

I stayed here while visiting family in the area. It has been renovated recently, so it has all the…read moreamenities you would need. Breakfast was good, beds were comfortable. Front desk was also helpful in getting us checked in and out. Would recommend to anybody who needs a place to stay!

1-star review I did not feel safe staying here…read moreI booked this hotel expecting the property to be as represented in the listing. When I arrived, I saw conditions and activity around the property that made me uncomfortable and concerned for my safety. I was actually outside the hotel when I made the decision to cancel because I did not feel safe staying there. I did not stay in the room or use the accommodations. I contacted Expedia regarding the situation and explained why I canceled. I also kept documentation of what I observed and the communications regarding the reservation. What is especially disappointing is that I was ultimately unable to receive a refund, despite the fact that I canceled because I did not feel safe staying at the property. My advice to anyone considering this hotel is to carefully research the property and read recent reviews before booking. I personally would not stay here.

We enjoyed our stay here. The Hotel is located in an old Michigan National Bank Building. Each…read moreroom in the hotel is different. We stayed in the suite. The bed looks like it's floating. The bathroom is huge. The staff was very friendly and the room comes with a complimentary hot breakfast. Will be looking to stay in more Ascend Hotel Chains in future.

Really a nice experience. Located right downtown and with walking distance to shops and…read morerestaurants. Maneuvering inside the hotel was interesting.this where the challenges of turning a bank into a hotel was evident. Room was chic and modernly decorated. Subject to the sound of the bridge alerts but it is part of the character of the place and the downtown.

Ah yes, the Flamingo Motel, where do I start? It was probably one of the two least desirable…read moreplaces I stayed at on my Michigan trip but I wouldn't know that till after I made my circuit. I do love the little 1950's and 60's motels and have encountered a wealth of those that have been reconditioned and renovated yet charge a nightly rate less than the Flamingo. Starting with the good, the clerk was very nice. She only takes cash, not set up for credit cards she said. I can find no receipt for the place so I assume she didn't give me one and I just didn't notice. Fortunately I had enough cash on me. Due to road construction in the area it had been an ordeal to find this place in the dark and I didn't want to go looking for another. My first impression of the room was that it was darling and quaint with a pretty bedspread. My second impression was that there was a very strong, very old, unpleasant smoke smell permeated into every pore of the room, the kind that gets into your hair, clothes and belongings the minute they touch anything. Then, over the course of the evening, night and morning more problems became evident. There was a large stain on the carpet near the frig that I stepped on with bare feet later and found it to be saturated wet and cold. I don't know if there was a leak from the recent heavy rains or from the fridge. I laid a paper over it just to remind me not to step on it again. When I went looking for a plug to recharge my phone there was a definite shortage of them and I discovered the lamp cord plugs looked like they were from the 1930's. See my pix if you think I'm exaggerating. I unplugged one lamp after seeing the cord was nearly split in two and looked like a shock hazard, as well as a fire hazard. That freed up a plug for my phone, though not conveniently close to the bed so I could use it while charging. The bathroom trash was sitting under the sink, making me wonder if there was a leak being captured. The tub had serious stains but I don't know if it was unclean it maybe just had paint spills in it. I didn't use it. The sink and toilet worked good and the room had a fridge, which I used. The security chain on the door was busted and unusable. The toilet seat was full of splinters, not where they easily would get on your toosh, but dangerously close. If every older motel was like this I would just figure that's the way older motels are. But all save one of the other older motels I stayed at were way nicer than this. And many were only $32-35/night. So do I recommend this place? Sadly, not particularly.

Food was freezing and they ran out of it before not even half the room was called. Only thing that…read morewas even remotely good was the bread.

We stayed in Early September on our way to Niagara Falls. Our room was not cleaned. Staff…read moreadmitted that they had someone quit and were challenged to get things done. Simply gave us a sheet to cover the old sheets that were not cleaned. Many many calls to management regarding this terrible experience have gone unanswered. ABSOLUTELY TERRIBLE EXPERIENCE. DO NOT STAY HERE.