I had a wonderful experience at the Best Western Plus in Albert Lea, Minnesota. General Manager Amy…read moreLuna is clearly doing an outstanding job creating a positive, professional, and welcoming environment for both guests and staff. Her emotional intelligence and leadership style are evident throughout the hotel, and it shows in the atmosphere the moment you walk in. The property is well-managed, organized, and operates with a strong sense of teamwork and positivity. Amy's ability to positively influence the people around her creates an enjoyable experience for guests while also fostering what appears to be a supportive workplace culture for employees. It is refreshing to see leadership that genuinely cares about people and service quality. I highly recommend this hotel to anyone traveling through the area.

I stopped through Albert Lea on my way east and though it wasn't long it was a nice night at the…read moreBest Western! The hotel was very clean and the desk was always staffed. The pool looked nice though I didn't have time for a dip. The AC was powerful and the room was decorated with black out blinds that were printed with a canoe - functional and very Minnesota! Breakfast was a bit cramped in the front lobby in the morning and the elevator was a bit outdated but beyond that I had a great stay! If you are stopping here I also recommend getting off a few exits west and driving through town. They have a beautiful lake and some good restaurant options outside of the typical chains over by the hotels.

Checked in on Tuesday night. No greeting at all from front desk clerk. Didn't even look at us and…read morethen asks "name?" Not friendly at all. Not someone you want at the front desk. After 12 hour drive want a nice hot shower and bed. Turn on shower and dead fly comes floating by. Then toilet was never cleaned! Inside was gross! Dirt and hair in corner of floor by shower. Dirty used Kleenex, hair and dirt under counter in sink. So gross! Beds were made and there were clean towels. I didn't even sleep on sheets because I didn't know if they were actually clean. See pics. Will never stay there again! Also, never came to clean room or bring more clean towels.

I am a Hilton traveler but in this case I needed something close to a job site so we booked here…read more Upon arriving there is plenty of lit parking and it is right off the highway. I arrived on a Tuesday at 2pm and they had a room ready for me in the 1st floor. I was greeted at the front desk and told about the free breakfast. My room was clean. The bathroom was good as well as the bedroom and the bed was very comfortable. The pillows also were fluffy and the room smelled clean. The room has a big selection of tv channels and the WiFi was easy to connect to. Being on the 1st floor I thought it might be noisy but it was extremely quiet. The breakfast had a good variety of options and I would say it is just as good if not better than some Hampton inn breakfasts. I would recommend staying here, would go back.

Went to this hotel, booked through Booking.com. Hotel is very run down, wood boards rotten,…read morewindows bikes and taped or boarded up. Several homeless people in parking lot and lobby. Talked to manager about refund as did not feel safe to stay there with children. While inside, manager told me we had to dispute through Booking.com. Oh and TV service not available....... We did not stay. Trying to work with Booking.com to get refund as hotel charged us even though we did not stay. Choose somewhere else to stay for safety!

After my friend's room didn't get cleaned & were given a room key, they ended up sleeping with my…read moreroommate & me. We were only comped $23.42. So 4 of us instead of 2. The hotel was fully booked so no other room was available. Definitely NOT giving them our business again!

I think the main thing about this place is to have the right expectations. It looks like it was a…read morenice place about 30 years ago, but there is a lot of cosmetic stuff going on so that it makes me think more of a Red Roof. It was clean, relatively convenient to the highway, and the small pool looked appealing. However, the tv was small, the ceiling was... let's call it vintage, and there were stains on the wall from the old A/C. If you're just using it as a place to sleep for the night and you get a good deal (under $100), it's a perfectly good place to stop. Just don't expect above a 2 star hotel.

Clean rooms, nice warm pool and good service. Hotel is a little dated but that was fun too! The…read morechairs and other furniture is a bit worn otherwise I would have posted 5 . The two room king bed with a pull out couch was very comfortable. Can tell this was where the wealthy people stayed. We were just 50 years late.

Don't trust this place! They steal your money! We made a reservation but has to cancel it. We were…read morewithin the cancelation time. As soon as we hung up, our account was charged. After multiple calls and attempts for a refund, Dev told us we needed to talk to the owner who was never available or is on a trip. I emailed her a copy of the receipt that shows we were well within our cancelation time and should not have charged us. I have yet to hear back and our money is still not refunded. I should not have to call my bank, deal with that hassle just because they are unethical in their business practice. This place doesn't even deserve one star. Poor and unethical practices!

I think this hotel exemplifies what 3 stars means in a hotel. On the positive side, it was clean,…read moreaffordable and very near I-90 and several amenities like a gas station, applebees and a Hy-Vee. On the negative side, it's dated, the breakfast was lack luster (few healthy options), our HVAC was loud and ran all night, plus the walls were a bit thin. Our room was clean, and the pool was fun for the kids, so staying here two nights for a hockey tournament was ideal - especially for the price. It has free wifi, and a laundry facility if you need it... The staff was great, and I was really surprised to see Tesla charging stations in the parking lot. If you are looking for a reasonably priced hotel and you don't need a ton of amenities, this will work.

We stayed here last night…read more It's very clear what you are getting into here; a somewhat outdated budget offering. I have elected to rate this at five stars because it was excellent at it's targeted purpose; easy checkin, clean, functional, secure, cheap. Without any pretensions to any higher quality than mere temporary lodging, The small size of the room and lack of amenities was hardly surprising. The only complaint that I could have is that the baseboard heater seemed a bit single-minded in it's determination to heat the room, resulting in me awoken at 2:00 A.M. feeling half-broiled.

I am writing this review IN the room. This is a 4 stars on Yelp for sure, but in the grand scheme…read moreof things, I would rate this as a 2-3 star out of 5 if I were reviewing for Hotels.com The check in process was super easy, and the woman at the front desk was really friendly! I read some of the user comments on google and on priceline, so when I walked into my room the thing I noted the fastest was that my room smelled freshly cleaned. The room itself is definitely dated. There are marks all up the walls, and even with the non-smoking designation of my room I can still tell from the smell of the curtains that the rule is not enforced. The bathroom is definitely in need of a remodel... It's yellow. Literally, mustard yellow. The bed is comfortable, though I can tell that it will need a new mattress soon as well. With all of the negatives listed, why oh why would I be giving this place a 4 star rating? My room doesn't have bedbugs, it's $44 after tax, and I have free wi-fi, HBO, and supposedly a breakfast tomorrow morning. I could have paid $75 down the street, but is it really worth the $30+ for a room that I am only going to use for sleeping?? I am very pleased with the value, as well as the service here. I will be staying here again :-)

I've never wanted to give a place zero stars as much as I wish I could give this place zero stars…read more Absolute worst accommodations I've ever experienced in my life; we contemplated leaving and would have slept in our car had we felt it was safe to do so. They gave us 1 towel for 3 people, and it had a huge gaping hole in it, and didn't even appear to be cleaned (see attached photo to see for yourself what I'm talking about). We thought it was a joke, like a hidden camera show. The beds were dirty- they had been made, but the sheets were not clean. There was lots of what looked to be bright pink paint chips (maybe nail polish? No idea). There was a half used bottle of shampoo in the bathroom. And worst of all, the room absolutely REEKED of heavy smoking even though I reserved and paid for a non-smoking room. I have allergies, as well as a young child, and it was horrid having to breathe it in. When we informed the person at the front desk, she came and sprayed with a disgusting aerosol air freshener that only added more toxic chemicals to the air in a sad attempt to mask the odor. It literally impaired our health to stay here, and I do not understand how they are able to charge money for this filth. I am fairly certain it would not pass code, and I think the health inspector needs to shut this place down. We travel often and sometimes stay at more budget style places while on extended road trips such as this, and NOTHING has ever been as bad as this place. Even hostels in our college years were better than this. We knew it was a budget, no frills place, but we were expecting the basics: clean air, clean sheets, a towel for each person. This place is what nightmares (and horror movies) are made of.

Wish I could give zero stars. Want to take a hot shower after a long day? Hope you shower in under…read more3 minutes or your water will be ice cold. Want to get comfortable and relax before bed? Too bad heater doesn't work and the room was ice cold. Toilet was left unflushed so the bathrooms clearly don't get cleaned, and oh yeah you want to dry off after your ice cold shower? Hope you brought your towels. Not enough refrigerators or microwaves for every room so you may or may not get one but hey roll the dice! Pathetic excuse of a hotel

It was not fancy. But the towels and sheets were clean. The coffee was weak but very acceptable…read more Carpet on stairs and hallways old but again acceptable. Cute pet duck in courtyard.

This place should be shut down immediately. The mold will make you sick. Extreme fire hazards due…read moreto water coming in within the walls of the room, in the hallway, even dripping from the exit sign next to the door says "electrical room". Genuinely the city should look into this. Also they sold our room to someone else and they went into our room with all of our stuff in it. It took a new key every night to get into the room. This place is genuinely awful. The one housekeeper that was trying to man the desk and manage a flooding lower floor was a gem. Every other employee not so much. The owner just needs to close up shop before someone gets hurt/seriously ill.

Booking.com treats a loyal client like this. They did not do their due diligence when they posted…read morethis company on their site. They do not want to do the right thing and reimburse me for my cost when they misrepresented the offering on their site. They would rather argue and lost a client that has used them at least 100 times over the last decade. The internet has ruin customer service. Believe nothing they post on their site as far as services, it is a lie and they do not care.....

From the owner: Low Rates, Promotional Offers, Extended Stay, Worry Free, Everything included. Attractive Nightly,…read moreWeekly and Monthly rates.

Clean rooms, comfortable beds, pleasant staff, and good water pressure in the shower. Main…read morenegatives are a rinky-dink breakfast and tiny bathrooms. Rosie O'Donnell would not be able to close the door in order to get into the shower.

One star is for the bed, the rest was horrible. False advertising, no breakfast. Was told because…read moreof renovations and new owner there will be no breakfast, so fix your ad. We had to ask for another room because the toilet had no water and hardened toilet paper in it. Room was definitely in need of upgrading. The bedspread had a monster hole/tear in it. At some point in the middle of the night someone tried to come in our room, fortunately we had the chain on the door.