I have held off on posting any reviews of ComForCare after having switched to another in home care service so that I could have a little perspective and something to compare them with.
What I can say is that the quality of people that had been sent to take care of my mom had dropped significantly in the past couple of years, and in the final year, no one person was ever assigned to take care of her, which is different from the original treatment she had received when first hiring them. During the pandemic, I suspect they had a hard time hiring people, which can be assigned some blame. Some of the care givers were very unprofessional, using cars filled up with junk (some of the junk needed to be removed from the passenger seat and left in my mom's driveway when taking her to doctors appointments because there was not enough space in the car for both a human passenger and the junk which had accumulated in the car). When confronting them about the professionalism of this employee, our concerns were dismissed. Other times, care givers would arrive and disappear for hours without checking in on my mom and could not account for their time. Frequently people would call in sick and not come to take care of my mom, and no replacement had been arranged by ComForCare. Additionally, the accounting department was particularly unprofessional, blaming the customer for mistakes which had been made on their end and failing to take any responsibility for their mistakes. When we made accounting mistakes, we did take responsibility for them and worked to correct them by keeping a detailed spread sheet of payments and regularly emailing them with details about payments. We have had a much better experience with other companies since leaving them. read more