Stopped in this morning to deposit a check waited no more than five minutes, staff was friendly and…read morewelcoming!

Wanted to deposit a check into my account. They had issues, I said fine "keep a 10 hold on it if…read moreyou like, I don't specifically need the money, just want it deposited." Manager was called over and could only provide a simple, robotic answer with a blank stare. Showed -zero- interest in my problem. She must have missed training for managers making decisions, or perhaps the full training on how to treat customers. I now have a balance well into 6 figures and can't wait to get my funds out of there.

The most incompetent morons working here! She doesn't even know what a cashier's check is! How…read morepathetic and a complete waste of time!

The employees are always polite and incredibly helpful! I…read morehave been a customer at this location for 3 years with multiple accounts and they always take care of me with top notch service!

Manager Rena and banker Alberto are awesome customer service. The teller next to Alberto seemed…read morevery polite as well this is my favorite BOA experience.

Worst bank I have ever had to deal with. I was trying to get an answer to a credit card request…read morethat I made. I was routed to 4 different numbers with no ability to speak to a person. They don't deserve a #1 rating but I could not give a 0 rating. The rating should not be "not good". It should be worst ever!

Always friendly professional service. I truly doubt that…read morethe experience one of the other reviewers gave actually happened. If you love the other bank, great. No need to bash the competition.

Horrible bank stay away from them , Someone hacked into my…read moreaccount and they are keeping all my money not helpful at all . In fact when I went to bank on Friday evening the clerk ran me out saying they were closing instead of helping me . Next day I went to another branch there too the manager was unhelpful and told me I will have to sue them to get my money back . Which is what I will exactly do now . It shouldn't be like this but I have to in order to recover my money!! Reported the matter to police and they said the bank has horrible reputation and record with them and so many complaints like mine . My advice go to another bank stay away , your money isn't safe here

One star is really a bit too high. I am here on business and my business credit card isn't…read moreworking. There was nobody to greet me at the front so I had to go from office to office until I found a lady sitting in an empty office. She did't want to help me. Told me to just call the number on my card which I did and I have been on hold for 30 minutes. The company I work for runs huge amounts of money through this bank and the one time I have a business emergency they were unwilling to help. 40 minutes now. Ugh

Stopped by to have a few months worth of my statements printed out. A teller told me that there is…read morea 5 dollar per statement charge. I know I have certain services for free so I asked her, and she said no they have to charge me. Went to their other branch by the courtyards, where I've been told that they would only charge 5 dollars per statement if I order them . 7 months of statements, the first branch would have charged me 35$ simply because they hire unqualified tellers who aren't aware of their own policies. Very unprofessional.

20 plus years. Always helpful. Very professional. Reliable. What more can you say about a bank?read more

Thank you Ernest Brierre (NMLSR ID 499062) for making my business launch a seamless, painless…read moreexperience.