Bank like no other with Morgan as the manager. She is beyond amazing! I've never ever had a…read morebetter banking experience time after time without exception in my whole life! Morgan is way way above the rest and you can trust her, count on her, and she goes the extra mile for you every time no matter how big or small the task. As long as Morgan is the bank manager, I will be there! Seriously.. she is AMAZING!!!

Best Chase experience I've ever had, after just depositing some cash and a check lol, leaving here…read morefeeling a little uplifted. Morgan is awesome!

I opened up a savings account at 4% interest. They told me it was for one year turns out to be. It…read morewas less than six months. They changed my interest rate from 4% to 0.01 without giving me anything in writing or touching base with me on the phone. So when I looked at my interest for the month, it was so little and I was expecting to get my normal amount. After several phone calls, it is still not resolved. Not only did they mislead me but then didn't return my phone calls the phone call. I finally got today was well. it's a 50-50 chance if you'll get your interest back needless to say I'm moving to a new bank. Beware of Wells Fargo. They do not do what they say they're going to do.

Always kind patient service yes it may take a wait on the phone but when they answer, they really…read morehelp you and don't limit their time with you just got off the phone with Louis. She was wonderful and helpful and now we have a set at the bank. Bank here for years the tellers are always so pleasant.

I had to cancel a fraudulent subscription and Miguel was extremely helpful and took care of my…read moreissue. Outstanding service!

Miguel went above and beyond to help me. I recently was hit with fraud and needed to reopen…read moreaccounts and get some assurance BOA would take me of me and help me recover what as stolen and Miguel did all of that. As you could expect I was pretty nervous, scared and on edge and Miguel handled the entire situation with poise and gave me a lot of confidence by the time I left. He even stayed a whole hour past closing to ensure I left helped. Many thanks Miguel.

Beautiful location. This branch is located in the Fashion Island parking lot area near Whole Foods…read more There's ample parking, but could be difficult during peak hours, especially lunchtime. I came in yesterday to do a simple bank transaction. I received excellent customer service by the teller. She was very friendly and helpful. I didn't have any issues, whatsoever. I'm still old school, and I still need assistance with any banking needs with a person. Not easy, these days. For simple transactions, I would recommend this Chase branch location.

I am a family member of the client involved in the incident at Chase Newport Beach, and I witnessed…read morehow poorly it was handled by Erica Olson. There was no proper communication, no apology, and no respect for a long-standing banking relationship. Instead of de-escalating the issue, she made it worse through dismissive and unprofessional behavior. As a result, we have closed our accounts. Leadership matters, and this was a failure of leadership.

"The path to financial independence begins with financial knowledge." I don't quite remember the…read morebathroom stall where I read this but it has stuck with me forever. On a recent visit to my bank I came across a man whose wisdom far surpassed his age. The young man couldn't have been a day over 36 and a half. I came initially to replace a debit card I lost after a weekend bender in Vegas with snow bunnies and some booger sugar. Needless to say my mind wasn't on my money and the money wasn't on my mind. In talking to Serrano he informed me that my card would be arriving in about a week but he wanted to take the time to let me know what his role was and how he helps customers. He then asked what kept me up at night. I began to share with him that after having unprotected intercouse i was deeply concerned about what I might have brought back from Vegas. The saying "what happens in Vegas stays in Vegas" doesn't apply to gonorrhea. As i went on and on Aaron sat there patiently nodding and showing genuine concern. After I was done speaking he shared that although he understood my concern he was referring to what kept me up at night financially. I really wish he would have specified this earlier. Hence the 4 stars. I then shared how saving for my retirement was a priority and I wasn't sure my lavish lifestyle was setting me up for future success. He then setup a follow up appointment for me to come talk to him and his advisor associate to review my brokerage accounts. I look forward to meeting with Aaron to talk about my future while finishing treatment for whatever this drip is.

These guys do not answer their phone. I will have to drive to the branch to get my question…read moreanswered.

I recently had to close my safe deposit box after Chase discontinued that service at this location,…read moreand the situation put me under tremendous stress. I had less than a month to fly across the country or risk losing my property to the state of California. After a terrible past experience with Wells Fargo, I panicked -- I even contacted the police before traveling and endured a nightmare trip with no sleep and multiple airports. When I arrived in Newport Beach, exhausted and still in the same clothes I'd worn on the plane, I was met by Akoni Jones, the Assistant Vice President. He treated me with genuine kindness and respect, and to my immense relief, all of my valuables were safely there. I cried from the relief and gratitude. Akoni has changed my view of the banking system. His professionalism, empathy, and integrity made an incredibly difficult situation so much easier. Thank you, Chase, and thank you, Akoni, for restoring my trust.

I like this Chase Bank as well. I have had to stop here on numerous occasions for convenience…read more There ATM systems are always working. Its a big bank with a huge parking lot. Never been inside yet, but I am sure they are all professionals.

Corona Del Mar branch rating is low due to poor customer service…read more #1. when I was assigned an associate to help me in opening an account he never introduced himself , he sat down and began the process (he did have a badge with his name). He was not personable did not look me in the eye. Until I finally began some kind of friendly conversation with him...Using his name I read on the badge. I have had good training in my life, evidently he has not. #2 You can forget calling....hard to get ahold of anyone. #3. I have cancelled my account, I will go to a bank where my Patronage is appreciated.

The Lake Forest Branch, Genie which Helped me open my account many years ago is a Wonderful young…read morelady, Always there to Help me with my banking concerns.............

Alex Alex Alex Alex Alex... What do I have to say about Alex? My god that man spent so much time…read morewith me I can't even believe how out of his way he went for me. Over two hours this man spent trying to fix my issue that we still were never able to resolve. Even though he had a million other things to do he still spent his time and sat there with me on hold until we got an answer. He fought for me tooth and nail and I am so grateful for his time and efforts. Alex you are amazing and I will stay at Bank of America customer just because of the service I got. Even though my solution was nowhere to be found Alex and I found a better one :-) love these guys over here and will continue to come back.

This branch is a mess and Manager Alicia clearly cannot manage it properly. Long waits, poor…read moreservice, and no leadership at all.

I went in to get a new debit card, they mailed me one with my maiden name and needed to corrected…read moreone. There was only one other customer in the bank and 4 bank associates. After 3 minutes inline, Sarah came out from behind the counter to see what I needed and then told me it would 10-15 minutes before anyone could help me! 3 associates not helping customers and I had to wait! Sarah and her team are the reason branches closes and everything is automated. I left, used the chat on the app and within 2 minutes they confirmed a corrected card would be mailed. Sarah and her team need to learn basic customer service, I have been a customer for over 20 years, maybe time to move on.

I have to bank here do to business with someone who has this financial institution…read more It's slow and old fashioned...making you fill out paper slips for making deposits. It charges $5 a month just to have a checking account without direct deposit. This branch is faster than the one on 19th street though. There is one teller here who is absolutely superb! I love getting her as my teller. She is fast, efficient, and super friendly. She alone makes this bank a decent place.

A few months back I had an issue depositing a check which resulted in my account becoming…read moreoverdrawn. I was extremely upset and, during my break, I drove to the nearest NuVision branch on 17th Street in Costa Mesa. When I walked in, I was visibly frustrated--but Tess greeted me with kindness and professionalism. I explained my situation to her, and she immediately calmed me down and took care of the issue on the spot. Her sweet and understanding demeanor, along with how efficiently she resolved everything, completely turned my day around. Honestly, it was one of the best customer service experiences I've ever had. I also mentioned a dispute that I had been trying to resolve over the phone for over a month. Tess took the initiative and had it fully resolved by the next day. Since then, I've continued to work with her directly whenever I have any issues--because she's that reliable and helpful. Tess is truly an asset to your team, and I hope her exceptional service is recognized. She made a stressful situation feel manageable, and I'm very grateful for her support.

Had my funds invested in CD's with NV. Attempt to get these funds back once maturity date was…read morecompleted. Customer service was lacking ability to resolve issues with transfers to another institution. I was frustrated with their services. Wouldn't deposit $$ here again.