Horrible customer service! The only available worker was Jon who was laughing and talking to a…read moresecurity guard when I arrived. Instead of going to help me at the counter he says "one moment sir" and proceeds to do something else in another business office for several minutes. He comes out and stops at another office and translates for another several minutes. I have no issue with him providing assistance but I was repeatedly not helped twice and had to wait over 10 minutes to do my transaction as the only person in line. Unacceptable! He eventually needed the bank manager to assist on the transaction for approval and he as well was not very professional and asked me personal questions about myself that was none of his business.

I left Bank of America at this location because they don't share full disclosure, for their…read moreaccounts. There should be a safety procedure for all activities to the client protection against theft. All they told me is there has to be a balance of a $100.00, and the experienced of theft didn't show up in my phone, the money was just gone. When they said there has to be a balance that says to me that the bank won't allow me to exceed the $100.00 amount, but it did allow theft without showing up in the app. The app didn't show transactions of the money being spent in me phone at all. At least a $100.00 stolen out of my account, no resolution.

This location is inside Fountain Place and very handy for people who work in the building or dwell…read morein the tunnels. There is an ATM and full service inside. I have gone in several times for deposits that were so easy, cashiers check purchase... easy and then when WF shut down my ATM card thinking I tried to make a fraud purchase they fixed that too. The poor lady was as befuddled as I was how they managed to change my area codes twice on my phone number and couldn't reach me! Now I won't talk about what I think of WF in general... but the service at this place is top rate.

I had an appointment today 5/4/2022 at 10:30 am and the banker on duty called me to confirm. I…read moretold him I'd be a little late as I had a chiropractor appointment that ran a little behind. He told me if I could be there at 11:45 am he would be able to get me in. I show up at 11:48 am due to never been there and having to find parking. I sit and watch him talk to someone until 10:56 am and then walks over to me with a silly smerk and says yea I'll have to reschedule you because you came at 10:48 and not 10:45. Where in the world is the world class customer service? I was trying to bring them more business by opening a new account yet this gentleman couldn't make the time to get me setup with only being 3 minutes late. I'll never do business with this branch due to this poor experience. Very rude, condescending and politely unprofessional. Wish I could give him 0 stars!!!

I come here to pulse out cash using their ATM. I am a BOA customer, but the closest ATM they have…read moreis at The Crescent and it is such a pain to use. Unfortunately, they charge a $3 fee if you are not a Wells Fargo customer, but I would pay $3 any day not to have to deal with The Crescent. Once during a break at work, I went inside to ask about opening an account. It was not busy and there was an obese, white man with a blonde woman, having a conversation completely ignoring me. That's ok. I just walked out.

They just tell you to go online no matter what you want. It's useless to walk in, they aren't…read morecustomer oriented. Basically locked me out of my checking account for no reason and they can't help and can't print a card. They tell me to call a number and have a good day.

I had a valid card dispute and the compmany refused to follow the law. I will be contacting the…read moreTexas attorney General for these unfair banking practices

Our father passed away. Tony Smith with the downtown Dallas Branch refused to speak with our…read morefamily or allow us to make payments on a loan taken against my fathers truck. Two days before my father's funeral, she had the truck repossessed without notice. I strongly recommend that you choose a different credit union to invest and manager your money/retirement.

Friendly staff and clean interior. Could be better parking but that's what you get with downtown.read more

THE WORST! They cancelled a payment to a new payee, because they thought it was fraud, and did not…read morenotify me. People get new payees all the time! Wouldn't it be easy to inform the customer? Or just notify me in some form or fashion? With Chase that's asking too much.

I left Bank of America a long time ago, but recently had to assist a family and the experience…read morereminded me why I left. The wait times are always ridiculous and most employees don't have any customer service skills, manager included. The by-the-books interactions rather than interacting like a person is frankly repulsive. Gives the feeling that employees are robots and only have pre-approved corporate responses. Most, if not all large banks have this atmosphere of pseudo-professionalism. I'd recommend staying far away due to the above reasons, and this isn't even going into detail about the delays and difficulty taking my relatives money out!

Worst credit card I have ever had. Service is horrible. Takes 30 minutes to get anyone on the…read morephone. Sometimes payments are applied in an hour and other times it takes several business days.

If you want a nice home like bank that will help you with anything like your parents would. Boom,…read moreyou found it. Best bank I've ever banked with. Shout out to Tina!

Hillcrest Bank has been my bank for my business as well as personal for years now. They really go…read morethe extra mile for their customers and make the comparison between the big banks a night and day comparison. During COVID they took especially great care to make sure I was in good shape both personally and with the health of my business. I highly recommend them to any new comer who is fed up with the big banks. You will be glad you made the change. Ask for Tina, Ramon or Wade. They will all take VIP care of you!

Everyone here was very welcoming…read more Thanks for making me change although I don't have an account here! Good people here.

I opened a business account a few months ago but regret doing business with Texas Security Bank…read more While the bankers and advisors were friendly, I was coerced into an agreement without having the full details of the fee schedule. The fee schedule is difficult to find on their website and it doesn't even mention monthly maintenance fees with waivers for minimum daily balance. That information was sent after the agreement was signed. Also, despite bankers and advisors saying they would provide resources and help my business out, they have never followed through. Texas Security Bank is not suited for startups and small businesses and now looking for another bank to do business with.

I have been a resource one member for over a decade and time after time the team has stepped up and…read moregone above and beyond my expectations. Especially Catheleen Stirguss has always worked with my best interest in mind and recently helped refinance my vehicle with a lower interest rate. Having someone that is always looking out for you is a welcome surprise. Thank you, Catheleen!!! Ron P.

Loukisha Marbley was very helpful in addressing the matter that I needed to be tended to …read more She was very patient and understanding the matter could not be dealt with at the branch but she made sure to send an email to the appropriate department and prioritize it .