Parking is tough and sparse. It's a zoo so we left without even trying to go in. Turns out we were…read morein the wrong place any way so good thing we didn't waste time for nothing. It's for tags and not for licenses. The staff was friendly and helpful. Unfortunate they sent us to the wrong place but it's ok because we needed to go to the mall any way.

I didn't have an appointment I was just a walk-in. I just needed a fax number. The security officer…read morewas so friendly and kind. He offered to get the information for me while I waited at the front door. After obtaining the fax number I needed he kindly handed it to me and told me to have a nice day. The whole process only took 15 minutes. I was quite satisfied.

hello erbody how are you doing on my wifi I see that y'all pocket books are not hungry anymore now…read morelet me speak frankly how about the death certificate was in your kids name what would you do? and I got it mistakenly and just tossed it and your phone was being blocked to talk to someone that you we coomincating with and everyone got paid with your grammas money she left under the rock next to the fat lady that sings and she kept and no one told you and now you have not a id to tell the dmv who you are do you think u would be mad if it was your child the only child you had and you just had ball surgery to not have kids and now you meet a girl that is dying to have just one kid from you what would you do would you change your name to felicia

Your automated line absolutely is trash!! I keep telling it…read morewhat i want. I'm sorry i didn't get that. Get a better automated service or get an option to talk to a live person!!. It's been three weeks and I've not received my license!!

I came here to Renew license. Appointment was at 1pm. I checked in at 1:05 I was out by 1:35. Staff…read morewas friendly and welcoming. From the gentleman in the front two the two ladies at reception to the one who serviced me. Service was fast just being proper documentation and it will be a breeze. Must note that this location is appointment only office! NO WALK INS

I do a lot of yelp and I think it's important. People need to know. Do not go to new Braunfels. If…read moreyou can help it. These people are very disrespectful have no kindness to help and they need to be reassessed in their job. Very poor experience there getting your picture taken and asking if you could get it taken over again and then right away it's a no, but yet other people get different courtesies and respect. Here's a military person who served her country and probably even saved their jobs but yet you can't give her the respect that she needs and earned so citizens show their IDs of several different have people who have crossed our borders illegally without due process and they're getting special attention. This is the evil of our country. This is the evil of the people that are embedded in services such as these I say to the manager and supervisors shame on you shame on you for being biased and not treating everybody the same.

I think the nice staff there were a bit doubtful that a ninety-year-old with no glasses and pushing…read morea rollator would pass their tests, but they were all smiles and super courteous as I "wham-banged" my way through it all and walked out ready for another year or so of driving legally. Wonderful staff at that office!

Best experience ever! My teenager was super nervous about doing his driving test and everybody…read morethere was so helpful and polite definitely made a different with his nerves.

Warren Holt was so friendly and helpful! He went above and beyond just to help me after I would…read moreleave to take care of the rest of my business.

Just another visit to a government office. That would you really expect. Not organized, but the…read morewait wasn't as long as I'd expect... Got what I needed tho.

Came here to replace my broken driver's license. I walked in and instead of getting in line, the…read morelady in charge, told me to do a self check in since I had my passport. Waited for about 15 minutes and my number was called and saw rep and she was courteous and professional! Have a great experience on this visit!

I can see the change in service. I enjoyed the experience. The staff were very polite.read more

I had to renew my drivers license in person this year. I made an appointment online. They send you…read morea link to check in once you arrive. I went on Wednesday at 3 PM and it wasn't very busy. It took about 20 to 30 minutes to get called once I checked in. The process is pretty smooth. There's plenty of seating in the lobby and the announcements are clear and occur often. Parking is available on site. I got my appointment within a week of making it.

Has a good experience there nice and friendly staff. It was the first time I had been to the office…read morejust moved here.

Just moved to Austin from Chicago. Went to get my Texas state driver's license today. Here are my…read morethoughts: -My wife and I arrived, checked in, got our number, filled out a form, and we sat down to wait. -There were perhaps a dozen people there when we arrived. We were in and out in 30 minutes total. -We made an appointment ahead of time, showed up 10 minutes early, and they called our number about 5 minutes after our original appointment. Pretty efficient. -The associate who helped me get my license was friendly, courteous, and very competent. -Surprisingly positive experience! Recommended!

People who rate this less than 4 stars are either baby boomer or Gen Z. If you have ever been to…read moreanother DPS office before then you know even if you have your stuff together it's a nightmare. This is the first DPS where the wait isn't hours, there's people behind the counters working and smiling who don't get up to take a break when it's your turn. I would drive an hour out of my way to come to this office, this is my second time in a year because I moved. They had me in and out in 30 and someone greeted me in the lobby to instruct me to the forms.

I dropped in here this afternoon to transfer title and registration on a trailer I purchased. The…read morewait was short and staff were hustling. Selena was very friendly and helpful.

I've tried to get my TX license at this location five times and arrived at 230pm each time. They…read moresaid they were not excepting any more people. Yesterday I got there at 1pm and I got in line online. I got in the queue finally! I sat there for 30 minutes and they started to tell people coming in that they were no longer taking any more people and return on Tuesday. They are open on Monday. And they close at 5pm. I'm pretty sure our taxes goes to paying government employees. At 3pm, they finally called my number. It was a quick process from there. However they were having conversations in the open. A young man said, "what are we gong to do? Should we open it up?" The older larger women with short dark brown hair said, "no I live in San Antonio and I want to get home." The African American woman said, "no I want to get out of here before 5." It was 3pm and there were only two more people behind me. So as other people trickled in, they were forced to take them in. There were five employees standing around doing nothing as each citizen waits 2-5 hours! Taking time from their busy work life. And these lazy employees who receive a paycheck from our taxes, can't even do their job! I want the right to fire them. If I ran that department, I would fire these ladies and have the most efficient department making good use of tax payers money! I don't like to give these type of reviews no matter how unhappy I am with a business but this review was warranted. I was upset for other people being turned away and the five times I was turned away.

Shocking this was a great experience We made appointments…read moreonline and they stuck to it with little waiting Greeted immediately to start as they filter ppl for what their needs were Even though we filled things out online, just like the doctors office we had to fill out here as well. They took my spouse and I at the same time which helped immensely because we shared documents of proof Eye exam was the old school way which is so much better than trying to use those machines Do not fear if you need to come. We thought it would take all day. Would gladly deal with them again

I went to renew my license & was out in less than an hour. It might've been since I went between…read more3:30-4 when school was getting out on a Tuesday if that helps anyone. Dolores was also a very nice, professional clerk!