WORST delivery and management !!! Hayley or whoever they replace with the original guy.. is AWFUL. Overcharges, gives false statements on rules and the funniest part of all was they messed up and didn't call 30 min prior to delivery per protocol and I was on my way there (couldn't fly- was in my car). Anyway, the delivery driver rudely said sorry then I'm not waiting I'll just cancel your order.
What's the point in delivery if the driver isn't going to do his job and then when I called Columbia Care they promised to call back that day to alleviate or help the issue even if it didn't get resolved/delivered that day, they would have a manager call me as soon as possible.
Not only did a manager NEVER reach out to me, I had to call them today and the 'new' manager Hayley Hailey whatever it's spelled McConnell proceeded to do this when she was finally able to get to the phone while I waited on hold. Here's what she did for me* (who was a loyal customer and actually liked that place when it opened and the guy Mike maybe? was awesome! So personable)
1. Told me what did I want her to do about it
2. Said it's my fault I wasn't there when the driver was and disregarded the call ahead saying it was my responsibility to be there
3. Told me I've ordered delivery a lot and enough to know the rules... to which I asked please pull up my records because I haven't and was confused why she wasn't helping but putting more blame on me...
************ The ONLY DATE I ORDERED DELIVERY WAS ON 04/18
..............AND TO THE SAME ADDRESS AND IT WAS FINE. HE EVEN OFFERED TO LOOP BACK AROUND AT END OF HIS TRIP (LAST TIME) THIS TIME HE SAID HE WOULD'T BE DOING A LOOP OR HEADING BACK
4. She threatened me saying she just talked to delivery driver (even though 10 min prior she'd said he'd left already so couldnt place order today even) and.. get this.. he said he would not be delivering to me anymore.
all of this hassle bc I ordered ahead of time? Sunday for Monday.... I wasn't even offered a credit or same discounts and a re-order. In fact, Hayley simply said she was going to let all her district and supervisors know as I was telling her I would like to speak to her supervisor.
Oh, then she hung up.
WORST SERVICE EVER GO ANYWHERE ELSE read more