Update #2: I hate leaving a bad review for a business but I'm going to have to update my review for Colorado Self Storage and U-Haul from 4 stars back down to 1 star. I received an email from the manager of about my review. Usually if a manager is reaching out regarding a customer concern, they are doing so to get more information and to try to make things right. Instead, after reading the manager's email, I felt the manager was saying that this was somehow my fault and that my concerns were not valid. I also really didn't appreciate her using capital letters in her email to emphasize her points.
Update #1: I am updating my review from 1 star to 4 stars. U-Haul reached out and offered a $50 credit. I felt that was fair and I am willing to use them again. read more