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    Color By Les

    4.5 (8 reviews)
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    Leslie is unprofessional and rude to say the least. My experience started off pretty bad after I noticed I was booked one month after she had a deal going on for the service I was getting which she was not transparent about a month before. On the day off I was told my hair might be late and if i could possible come in the day after despite her having a month to order it. I had taken time to readjust my work schedule that day to come in. Anyways during the appointment, my first row was put in way too tightly. I communicated that it was hurting twice and she refused to fix it because that means she has to start over. I was in so much pain the night of and texted her asking if she could please loosen it in the morning. I was told "i need to adjust" and "take tylenol". Absolutely ridiculous. If you're in pain, you're in pain. I rang her at 8 am after texting her roughly at 2am after being unable to sleep because of the pain and I had to plead with her after crying on the phone to get seen right away to loosen it. She still never redid the whole row and just loosened my beads. At my appointment she stated "i need to see you in 6 weeks on March 3rd at one" and i said i have work during those hours and if she could schedule me later she literally told me "just take a longer lunch" when it's a 40 minute drive. Not to mention, I has communicated with her 8:30-5 during work hours is difficult for me. She clearly had a client after me around 7pm that day so clearly taking me in the evening was a choice not an inability. After all that, the pain was still bad the same day she had loosened it and started to burn/itch I went to another more professional salon who fixed everything right away and told me the extensions were very poorly done and there was redness underneath. They could see right away why I was in pain. I would never go to someone like Leslie again she doesn't care about her clients and clearly just wants to make money doing what's easier for her. When I had asked for a refund she stated it's in her policy. But if a job is so poorly done I don't believe that's fair at all when you've spent over a grand on hair. I've never met someone so unprofessional. In response: First off, you only came in immediately because I literally had to beg you to. Your first response was "I have clients during the day, maybe you can come in at 6:30-7:00 PM" I told you this was an urgent matter so now you're just lying. That's the only reason why. When you checked the health of my hair, I was still in pain and told you that and you gaslit me. The other salon I went to told me extensions should never hurt and said that it was installed poorly and incorrectly. They could see redness underneath and immediately spotted why I was in pain. I don't care about your promotion nonsense or whatever. You're clearly money hungry. Any other person would've fixed it, apologized and refunded the money.

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    4 months ago

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    1 month ago

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    4 months ago

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    I've been seeing Whitney on and off since 2011, and no one comes close. I drive 8 hours round trip…read morebecause she's that good. Yes, some people mention the price, but here's the thing: her work lasts. I can go months between sessions because the grow-out looks intentional and polished. So in the long run, I actually spend less on my hair throughout the year. She's a master of placement -- it's always natural, dimensional, and perfectly tailored to my hair. That's make-or-break when maintaining a bright, cool blonde, and going MONTHS between services. What really sets her apart is that she's just as skilled with blondes as she is with brunettes (a rare combo!). I've been both, and she's absolutely nailed it every time. Most importantly, she somehow gets that cool blonde tone without frying your hair. After switching back to her, I was finally able to grow my hair out while keeping the tone bright. No brassy blonde! On top of all that, she gives the kind of haircut that just works -- even air-dried, my hair falls like it's been styled. She knows what she's doing. A true queen of the industry. Even though I live far away now, she's still answered my hair questions, offered honest advice, and helped me out when I was in a pinch. That kind of care is rare, and I'm endlessly grateful for it. If you're on the fence: go. She's worth it.

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