While visiting Chicago, my husband and I ended up choosing to stay at Best Western Plus Chicagoland…read more- Countryside because staying in Chicago is really expensive and thought staying at this location was still within a very reasonable amount of driving distance to Chicago. My husband and I ended up staying for about a week here and checked in rather late on a Tuesday night, around 9 pm. The employee at the front desk was very friendly and even gave us 2 bottles of water when we checked in. We ended up being placed at the very end of the hallway on the first floor. This room was right next to the side exit and also right next to the vending machine and ice machine. Unfortunately because of this location, it was noisy in the evening with people getting ice at 2 am and later or coming and going out of the side exit at random times of the night (and these guests were not courteous to be quiet with the rooms they passed by). The next night, we had asked if we could change rooms and the same employee who checked us in the night before said there were no other rooms available and said "it is what it is"... a bit disappointed by his lack of help so we just stayed in our room for the rest of our stay with interruptions throughout the evenings (if you end up getting this room, I would recommend you ask to move to another location, especially if you are a light sleeper). The room itself was fine in terms of cleanliness and room. We stayed in a room with a king bed that also had a mini fridge and microwave. Our room also had free WiFi and free breakfast (6 am- 9 am on week days and 7 am- 10 am on weekends). It was a full breakfast, that included eggs, sausage, various cereals (cold and hot), make your own waffle, bread/ pastries, coffee, tea and yogurt). There is also one washer ($1.50 per use) and one dryer machine ($2.25 per use) on site available for use (which we ended up using one night). They are both coin operated. There is also a gym on site was that had 2 treadmills, one elliptical, one bike machine, free weights, one lap pull down bar and one bench. There was also plenty of clean towels available. I did use the gym twice during our stay and thought it was fine for me. Overall, our stay was okay. I would have liked something a little nicer but I think for the price, it was acceptable. I think the trash did need to be taken out more often though, as the trash can by the vending machine + ice machine was full and people started to just pile their trash around it since it no long fit in the trash can. Just remember, if you do stay here, request for another room if you are placed at the end of the hallway on the first floor that is by the side exit, vending machine and ice machine.

So I'm going to be generous here, even though the star rating may be closer to a high 3, but the…read moreplace overall is actually a nice hotel. The staff were friendly. They addressed issues and had i not been so tired every time we came home, I'm sure we could have had the problems solved or room moved for a better overall experience. But the reality is, some times, sh!t happens. And in our case.. the toilet ran all night! They did say they sent someone up the next day to fix, but sadly it was not fixed. When i checked out, i let the girl behind the desk know and she really didn't express any concern that perhaps a dissatisfied customer was leaving the building. Overall though the room and hotel was nice. The air freshener upon entering the hotel was VERY OVERWHELMING! Thankfully it was not like that on the room floors or in rooms. Ample parking. And good location for our needs. If i came back to the area, I'd likely look for another hotel simply because of being dismissed at checkout. But in general it's not a bad hotel.

I'm in this area for work pretty often, and over the years I've stayed at a ton of different…read morehotels, usually closer to Midway. The traffic there is always a mess, getting in and out is a hassle, and the surrounding area just isn't great. I recently discovered this hotel, and I honestly can't believe I haven't been staying here all along. The area is beautiful, safe, and so much easier to navigate. The hotel itself is spotless and truly immaculate. Every evening when I walked in this week, the front desk staff (especially the woman working nights) greeted me with a warm smile and a genuine hello. It's such a small thing, but it makes a huge difference when you're traveling for work. The breakfast area was also incredibly clean and perfectly stocked each morning, even though I only grabbed a few things here and there. You can tell the staff takes pride in keeping everything fresh and organized. Overall, everything about this hotel exceeded my expectations. It's officially my new go-to spot whenever I'm in town. I'll be back frequently, so I hope they're ready to see me pretty often! Thank you for a great stay.

I booked this hotel because it had a pool. The pool is not open and under maintenance and they have…read moreno idea when it will reopen!!!

We've stayed at Hyatt House Chicago / Oak Brook several times, and the staff has always been kind…read moreand courteous. That part is still solid. The overall vibe is still warm and welcoming, just like our past visits. But the attention to detail is starting to slip. On this stay, the elevators had crumbs sitting in the corners, the room had stray hairs in a few random places, and the window seals looked like they had not been dusted in a while. Was the room filthy? No. But if I had to put a number on it, it felt about 70 percent clean and 30 percent needs attention. Because my wife and I have stayed here multiple times, we can definitely tell the standards are easing up a bit. This is the kind of stuff that is easy to fix now, but if it keeps going this way, it gets harder to bring the place back to where it used to be. Will I stay here again? Maybe. It just will not be at the top of my list like it used to be, and not anytime soon. They've got some work to do, and I hope they get on it, because this used to be a really dependable go-to for us.

My fiancé booked us a suite for our one year anniversary. I loved the location and the breakfast…read morewas definitely the star of the show!!! The breakfast here had a very well presented spread that they kept refilling and piling high! I had delicious waffles, country potatoes, eggs, sausage, cereal, juice, milk. It was so fresh and smelled divine.

Smooth check in, plenty of parking, they have restaurant that high good reviews attached to the…read morehotel so you don't have to leave or send out for food. They have a swimming pool which we did use. It wasn't crowded at all and they also have party rooms where they let the guest can use the pool. We've stayed here twice. Prices are pretty good when compared to other hotels. The only thing is it's a little outdated definitely would like to see them remodel give it a fresh look!

I like Holiday Inns because they are typically a less costly hotel and you pretty much know what…read moreyou're going to get. This Holiday Inn was like most others. The price was a little inflated when my group went due to there being many events that weekend, but not as crazy as some of the other nearby hotels. The hotel and our room was very clean upon arrival. The decor, furniture, etc. was pretty old-school. When we reserved, we were under the impression that we'd have a couch in the room but instead got a large space with many different chair options. It worked out fine and we used the space to have friends come over before we went out to our event. We were fairly loud and when we checked to see if the sound would bother our neighbors by going into the hall, you actually couldn't hear much. We got no complaints so I assume it was the same for the walls between the rooms. The bed was comfortable and everything worked fine. Good water pressure in the shower. Mini fridge worked better than most hotel fridges. Lots of places to unpack belongings. Front desk staff was responsive and kind. Parking was complementary and super easy. They had complementary breakfast, but we did not indulge (we slept in!) Just a few cons. The gym and the pool were both closed during our time there. Our room had no full-length mirror, just the regular mirror in the bathroom. Easily resolved by adding a mirror. Also, no closet in our room. Finally, the TV had only very basic channels. I'd recommend adding Netflix or some kind of streaming service - at least the ability to log in with one's own account. The TV seemed pretty old and probably incapable of this.

An Extraordinary Experience with Amanda Kelm…read more I had an absolutely extraordinary facial experience with Amanda Kelm, esthetician at Hyatt Oak Brook. From the very first moment, it was clear that Amanda truly loves what she does. Her hands, her technique, and the way she applied each product were exceptional. Every movement was intentional, gentle, and incredibly professional. I felt cared for, relaxed, and confident that I was in expert hands. In a time when it's rare to find people who are genuinely passionate about their work, Amanda is one of those rare professionals. Her attention to detail, her calm presence, and her dedication transformed a simple facial into a truly memorable experience. She is not only an outstanding esthetician but also a remarkable woman who brings excellence, care, and heart into her work. I highly recommend Amanda to anyone looking for a facial experience that goes far beyond expectations. Thank you, Amanda, for such a beautiful and unforgettable experience. Ximena Parra_Dahik

My experience was great but be careful when you give your credit card and booked through a third…read moreparty. Hyatt does not informed you that you will be charged daily for the days you are staying. The staff was pleasant especially Melanie. I felt deceived because I was told my card will be charged only for the initial amount of $100.00. My car was charged 2 additional charges without my consent. When I questioned the charges the staff blamed it on the third party, unacceptable . Poor customer service communication to the guest. I stayed December 24 and 25th as of January 3rd I'm still waiting on my money to be released. Such an inconvenience if Ineeded my card for anything else.

Checking in was smooth and easy. Our room was large and smelled clean. Room looked brand new…read more It was quite the first night. In the morning at 9am we went down to breakfast. They had cheese omelettes, sausage and breakfast potatoes. As well as two waffle irons to make mini Belgian waffles. Second night a bunch of kids checked in for some soccer / hockey event. They were teenagers but acted like toddlers in the hallways. Running and screaming. Loud music was playing in the room next to us but they had enough courtesy to turn it off by 11pm. Second moring we went down same time. 9 am. No sausage, no potatoes and no waffles. Only thing hot were western omelettes ( yuck ). No cleaning service so had to ask for extra towels at the front desk. Our room phone wouldn't call the front desk. I asked for a couple extra pillows and was told they were out. Didn't think we'd ever stay here again. Proximity to what we wanted was too far away.

The stay at the Hampton is a little rough. I've stayed here 3 times now. Each a little unique. I…read morepersonally find the bedrooms sometimes have slight mildew smell. This last visit was the worst of the bunch. Multiple families here for what would seem to be a staycation. Kids and families dragging water into the hallways from the pool. And fairly loud in their rooms. I know this is me being complainy but guests need to respect that other people are around. In general there were multiple broken items in the hotel. Benches at breakfast, handle in the elevator, signs through out, toilet paper holder in my bathroom. There was also no shampoo which was really annoying after I arrived late after a severely delayed flight. The staff did jump to fill it the next day when asked. After which I noticed the conditioner was also empty. Breakfast was normal hotel breakfast and fine. Coffee was always fresh and available. Parking was free and wash to access the building from all sides. Rooms generally clean.

This is terrible hotel I said there are brown stains on my curtain and bugs In my bed and they…read morehanged up Not recommended

Rooms were awesome , some of the coolest room set ups I've stayed in . Would have liked the shower…read moresteam room to work , it has the hookups but didn't work ... overall great place . Complimentary breakfast on the other hand was some fucking cinnamon rolls and crackers, no eggs no sausage no orange juice . So you will definitely need to go get breakfast somewhere !

The best Food music ambiance…read moreDrake & Anna Majus keep us coming back 80 years of family traditions

It was... disappointing and NOTHING like the real Drake…read more Honestly, upon arriving and seeing the place up close, I decided to leave and not stay after all. I can see where they are trying to go, but it's not there. The place is in disrepair if you pay attention at all (cracks, holes, chipped paint), a crappy elevator, there's even random crap thrown in a corner still in view of guest. If you want to be taken seriously, then handle all the stuff no one sees that isn't sexy, rather than just putting lipstick on a pig. There's no consistent theme. It's like 5 different people walked through a 2nd hand store in a rush, with no other options, so each picked what they found in their scavenger hunt and then threw it all together. It's a big space. The staff was great and welcoming. Seriously, they were solid. The place is a 2 star, but staff is worth another star. It just felt like coming to visit my aunt who doesn't get a lot of visitors so she threw everything in a closet knowing guest are coming over. We all have to ignore the smell and everything else. The stuff on the walls makes sense to her as they are her memories, but there's no theme other than her history, so none of it makes sense to anyone else. It's just awkward. The reason this place isn't booming is 100% on the owner. They are trying to look bougie, while ignoring real issues, and clearly in way over their head attempting to do way too much with too little. They need to take a loan or get an investor and make this place amazing. It could be, but it's not. Then again, not sure if the place they dream of could survive in that area as the prices would need to double and the area may not be willing to pay. Potential investors may have said the same. I see the vision, but also see the reality, which just frustrated me as there was conflict around every corner. Also, the bar closes early at like 8 or 9pm. Additionally the upgraded rooms with "garden view" are anything but. The actual room is good. The detached building however looks like it was a nursing home that's never been changed or upgraded; at least on the outside and entrance. When you walk in the front door of said nursing home, it SMELLS like a nursing home. It was strong and not in a good way. When you are in your room and look outside at the "garden view", it's a crappy 1/2 wall that appears to have been designed and built as a favor by a drunk uncle who was in a rush. It's very small and insignificant. It's an eye sore, but the "garden" is actually just the back yard looking directly into a crappy middle class neighborhood of back yards. All in all, my "get away" upgraded experience felt more like a motel 6 with a $1,000,000 dream on a $500 budget.

The no pet policy is not applicable when it comes to the FDA regulations denying a service animal…read morewhen trying to acquire lodging. I acquired about weekly lodging for a friend with a psychiatric service dog. I called via phone and was told the weekly rate would be $325. Ask how many people told one person said it was okay. Ask the person's age said 52 said it was okay. Then proceeded to mention that a psychiatric service dog will be accompanying the person to which the reply was I have a no pet policy I don't care what the animal is for I do not accept animals your person is more than welcome to rent a room here but they must leave the dog somewhere else I don't care what the dog does for the person and then hung up on!

Ok, my 3 stars are NOT for the fabulous ambiance the Brookfield motel offers, but, taking this…read moreplace for what it is, a cheap motel that offers hourly rates, it was a decent experience. Rooms and beds were clean , room had heat , smelled decent and free porn (yay?)