The woman who works there was combatively rude. She was this way with the customers I saw her…read moredealing with and very much so with me. I took my mother's shoes there to have them retreaded. The woman was impossible to ask anything of, and not because of any lanhuage barriers. I didn't have anywhere to else to get the shoes repaired, so I just dealt with it. I paid in advance for the shoe work. When I went to pick up the shoes on the day she's specified and insisted upon, she claimed she couldn't find them at first and blamed me. These shoes were originally purchased for about $300 and are good shoes. Mom put them on for the first time this morning since the work was done and the retreading broke away. Neither of us really wants to even go back to take issue with the woman because she's so hostile. So we're going to accept the loss and never go there again.

Awful. Stopped in to inquire about purse repair, need to reattach strap. Woman at counter was…read morerather nasty and difficult to understand with heavy accent. She told me they only worked on shoes and I should find another place to fix it.

Five Stars -- Truly Exceptional Work…read more I brought Billy a pair of 20+ year‑old Nike Livestrong Vomero 5s that most people would've written off as unsalvageable. He completely reglued and rebuilt them, and the results honestly blew me away -- they look almost brand new. The craftsmanship is top‑tier, the turnaround was quick, and the price was more than fair for the level of skill involved. Billy (the owner) is the man, and I say that with 100% conviction. If you need a cobbler who actually cares about the work, this is the place. Sincerely, R. Green

Amazing job, great prices and such a lovely owner. People from all over the area come to this place…read moreso that says a lot about his workmanship

I found this place after my COACH BAG strap needed to be reinforced. Very disappointed in Coach…read more I've never known their bags to fall apart, in the decades I've used them. But Ferguson's did a great job at repairing it, and promptly. No problems so far.

I had a pair of cowboy boots that needed a pull strap sewn back on and a pair of hiking boots that…read moreneeded eyelets replaced. Feruson's did both pairs well. I had them recondition and polish the cowboy boots and I am happy with the result. They finished on time with no problems. I recommend them.

I highly recommend taking your shoe repair needs to Gus's Shoe Repair. I brought in some tango…read moreshoes that needed new heels and some boots that I wanted to see if I could save. I love the gentleman who works the counter. His customer service is 5 stars. He is also funny and easy to talk to. I appreciated that he was transparent about not being able to fix my boots long term. We were able to switch out the heel part of my dance shoes though. This cost me $17 to replace and took a little under two weeks to pick up. I paid up front. This is located close to downtown. I live nearby so walked, but there is some street parking around. If you want an affordable spot with honest and kind people, I recommend coming here.

Very small shop but I found this in Yelp so I gave them a pair of my shoes for heel replacement…read more They did an excellent job, the one man staff and the cobbler were so courteous, and the fee was appropriate. I then gave them another pair of shoes for heel replacement because I was happy with my first pair. If you need shoes, boots, or buffing out of your shoes then I highly recommend this shop. Btw, you do need to pay them for services beforehand. I wear my shoes until the heels wear out and then have them replaced because comfort trumps fashion.

The repairs to my wife shoes and boots were not performed and as agreed upon. The boots…read morespecifically were briefed to replace the sole to the heel. Very specific motions (as there were definitive language barriers) to cut and replace. Upon pick up, there was glue outside the obviously wore sole on both pair. Different person (same time of day) for pick up and drop off. Pick up person (person at the store at the time of pick up) rude and aggressive. We just paid the balance. And will never do business here ever

After having the worst experience a girl could have when trusting ametuer shoe repair shops, I…read morestruck GOLD. Akers was able to make my two pairs of favorite boots and make them not only look brand new, but FEEL brand new!

Good for general shoe repair but if you need something complicated, I would seek another place.read more

I'd leave a 0 start review , but She told me she could Reglue my Jordan 11s then told me they were…read moredone with the sole still coming off caked with glue. Beware take them some place else!

Man does amazing work !! You wanting your shoes to bounce…read moreback to the day you got them ?! Send it ! This way to one of the best at the craft and still mastering and perfecting techniques. Give him a follow on Instagram to follow updates, visuals and catalogs of many other jobs he's taken care of. Trust! you won't be mad for going to this guy Happy Customer

Honest, friendly, and efficient. Would return for any leather work or shoe needs I have in the…read morefuture.

I've taken a purse to George's shoe repair. And George worked his magic…read more I have fallen victim to a new puppy I wish I took before pictures but I missed the opportunity. Now these aren't expensive shoes. These are good old, trusted Steve Madden's. But they were so comfortable. Like an all day heel. George brought them back. I've also taken an old purse that's 13 years old. One of the stitches came u done at one of the loops. George did such phenomenal job on the stitch, I can't even tell which one came undone.

Cindy was helpful...She found the right shoes to fit my feet with my new orthotic...plus offered…read moreideas on dress shoe options for those special occasions...You guys are the BEST!

I have used these guys a few times over the last few years and they always do exceptionally great…read morework. I love that they are local, I love that they are honest and transparent with the timing on their goods, and I really love the fact that every time they give me a date, my stuff will be ready. It's always faster than what they project. They are affordable and just great people to deal with.

Norvelle went way above and beyond for my friend who LOST HER FOOT 10 years ago and had it…read morereattached. Norvelle used his years of experience to "fix" a show for her so it would be comfortable for her. This is a big struggle for my friend.... Norvelle brought her joy!

I was in quick need of two purse repairs for my wife's birthday so I called Norvelles shoe and…read morepurse repair.. I told him what I needed and a time frame and he told me he'd have it ready for my wife's birthday which was the following week.. so I traveled the hour ride to Richmond and had a pleasant conversation with Norvelle and he'd have it ready by the following Friday.. And sure enough I drive back down on Thursday..I was a little early but he waved me in.. The purse's looked great and my wife was happy and at a great price.. I'll be bringing my service's to Norvelles..!!