As people have stated , she is not very nice. Brung in 2 garments and some shorts and she said…read more"no." Very awkward. The 2 garments I understand as not everyone works with the material but not being able to take some shorts at the waist...? Ok... need to find another local tailor.

Soooo Rude!!! I went to her for years for my uniforms. Over the time, the quality of work has gone…read moredown and the rudeness has gone up! I would not suggest this business.

I had ordered a pair of brand-new, Italian leather, knee-high boots that would not zip up all the…read moreway due to the size of my calves. =( The retailer from which I purchased them suggested they would need to be gusseted; this would have been an expensive proposition. I took the boots to Billy's, he worked some magic on his stretching machine for a few weeks -- and when I went to pick them up, they fit like a glove. For $25! Highly recommend.

Five Stars -- Truly Exceptional Work…read more I brought Billy a pair of 20+ year‑old Nike Livestrong Vomero 5s that most people would've written off as unsalvageable. He completely reglued and rebuilt them, and the results honestly blew me away -- they look almost brand new. The craftsmanship is top‑tier, the turnaround was quick, and the price was more than fair for the level of skill involved. Billy (the owner) is the man, and I say that with 100% conviction. If you need a cobbler who actually cares about the work, this is the place. Sincerely, R. Green

Pretty impressed. I took my daughters run over "doc martin" boots... they were able to resole them…read morewith a set of vibrum lug soles....looks very good...no it is not a direct replacement for the patented sole but it's definitely a quality alternative. Don't throw your favorite pair of shoes away...go see Ferguson!

I found this place after my COACH BAG strap needed to be reinforced. Very disappointed in Coach…read more I've never known their bags to fall apart, in the decades I've used them. But Ferguson's did a great job at repairing it, and promptly. No problems so far.

I highly recommend taking your shoe repair needs to Gus's Shoe Repair. I brought in some tango…read moreshoes that needed new heels and some boots that I wanted to see if I could save. I love the gentleman who works the counter. His customer service is 5 stars. He is also funny and easy to talk to. I appreciated that he was transparent about not being able to fix my boots long term. We were able to switch out the heel part of my dance shoes though. This cost me $17 to replace and took a little under two weeks to pick up. I paid up front. This is located close to downtown. I live nearby so walked, but there is some street parking around. If you want an affordable spot with honest and kind people, I recommend coming here.

Very small shop but I found this in Yelp so I gave them a pair of my shoes for heel replacement…read more They did an excellent job, the one man staff and the cobbler were so courteous, and the fee was appropriate. I then gave them another pair of shoes for heel replacement because I was happy with my first pair. If you need shoes, boots, or buffing out of your shoes then I highly recommend this shop. Btw, you do need to pay them for services beforehand. I wear my shoes until the heels wear out and then have them replaced because comfort trumps fashion.

The repairs to my wife shoes and boots were not performed and as agreed upon. The boots…read morespecifically were briefed to replace the sole to the heel. Very specific motions (as there were definitive language barriers) to cut and replace. Upon pick up, there was glue outside the obviously wore sole on both pair. Different person (same time of day) for pick up and drop off. Pick up person (person at the store at the time of pick up) rude and aggressive. We just paid the balance. And will never do business here ever

After having the worst experience a girl could have when trusting ametuer shoe repair shops, I…read morestruck GOLD. Akers was able to make my two pairs of favorite boots and make them not only look brand new, but FEEL brand new!

I usually love love this place. But my recent visit here (about 2 weeks ago) was to repair a pair…read moreof my favorite boots. They were repaired in a matter of days. I couldn't wait to wear them. However, just a few days ago, my heel fell off!! I am so hurt, but I am still happy with the service here. Fast and affordable. I hope to go back and they repair my shoe without hassle or decline. I would recommend them! Have fun :)

Good for general shoe repair but if you need something complicated, I would seek another place.read more

Man does amazing work !! You wanting your shoes to bounce…read moreback to the day you got them ?! Send it ! This way to one of the best at the craft and still mastering and perfecting techniques. Give him a follow on Instagram to follow updates, visuals and catalogs of many other jobs he's taken care of. Trust! you won't be mad for going to this guy Happy Customer

I just love this guy. He's helpful and knowledgeable to a fault. He's fairly priced and is my go-to…read morefor shoe repair and orthotics. You will be elated with his service.

I've taken a purse to George's shoe repair. And George worked his magic…read more I have fallen victim to a new puppy I wish I took before pictures but I missed the opportunity. Now these aren't expensive shoes. These are good old, trusted Steve Madden's. But they were so comfortable. Like an all day heel. George brought them back. I've also taken an old purse that's 13 years old. One of the stitches came u done at one of the loops. George did such phenomenal job on the stitch, I can't even tell which one came undone.

My favorite pr of Naot shoes soles were falling off and worn…read more I called Naot and they referred me to VA Shoe Clinic. I called from California and talked to Rob. He was so nice to explain that my Naots can be saved and the cost. The cost was reasonable considering the price of the shoes. They did a excellent job of restoring my soles and the service was fast and I received my new looking shoes in a couple week. Rob helped me save my favorite shoes from the landfill.

Cindy was helpful...She found the right shoes to fit my feet with my new orthotic...plus offered…read moreideas on dress shoe options for those special occasions...You guys are the BEST!

Norvelle's have given my boots a 2nd life! The heel was worn but nothing wrong with my comfy boots…read more Thanks to my orthotic insoles they are so comfy. I only needed the heel fixed an now we have a 2nd life together! Last step is a good cleaning! So worth it! I'm ready for next winter! Thank you for your expertise when others said they weren't able to repair!

Norvelle went way above and beyond for my friend who LOST HER FOOT 10 years ago and had it…read morereattached. Norvelle used his years of experience to "fix" a show for her so it would be comfortable for her. This is a big struggle for my friend.... Norvelle brought her joy!