Trinity Timbers is a sweet community with wonderful caring staff. The community is small and…read morefilled with warm greetings to visitors, residents and families. New and current residents are treated with the upmost respect and dignity. As one resident recently said~ "It feels like home sweet home".

This is the absolute worst assisted living facility I've ever worked at and I've worked for…read moreseveral! The staff is very under paid, the lowest pay around! And here, you do way more work for less pay. Caregivers have to be the caregiver, cook, housekeeper, laundry aid... you name it, you will do it all and for only $10/hr! To start, I was scheduled for an interview, when I got there, the maintenance guy let me in and said the ED would be with me. I sat there for almost 30 minutes and she never came out until I walked out, got in my car and was about to leave. She came outside to stop me. I should've left! This was not a typical interview, she only talked about her staff members talking about her and she's the boss and she spoke of the drama there. I should have listened to all of the red flags! I was told I would do 6a-2p because she had one spot for that shift. My schedule was so unorganized and they just bounced me around like a floater. The ED (Robin) comes off to be nice but she is NOT! She's very rude and disrespectful to all staff. She made me do laundry for a resident in the opposite building that I was working in when I was already caring for 8 residents in my building and they had staff in that building. On my 3rd day working there, (still in training) I was left alone with all residents while everyone went to get food. The ED, Med Supervisor and the maintenance/ activity coordinator all left me alone for about 30 minutes and then came back and ate their lunch for about 30 minutes while I worked alone and I never even got a break that day. The Ed called the police on one staff because she stood up for herself when the ED told her to shut up. The ED accused me of coming back to the facility and hiding a bag of fish for it to ruin when I have proof of being out of town! When I heard about it from staff that my name was being lied on, I replied to a text in the group chat, after Robin posted it, and cleared my name... she replied to me in the group chat and then texted me privately and threatened to file harassment charges on me when she was the one texting me, slandering my name to current and agency staff. The ED is also very prejudice towards black staff and residents who are black. White residents get cake for their birthday but black residents do not. There is a review on here from one of the residents, if he made this review, he was asked and coached on what to say. He says in his review that the food is good but he complained about the food daily. All residents told me they only chose this place because it was the cheapest place in town.My wish is for all residents who live there to get placed somewhere else and for this place to be shut down. Not only is the staff being mistreated but most importantly, the residents are not getting the care they need. They were all sick when I was there a few weeks ago. A couple of residents has passed away and others are declining rapidly. The incompetent residents are always soaking wet. The hospice aid had to complain. They only care for the residents when their family comes around. The residents doesn't wear pendants neither do they have call buttons. I've walked in rooms and saw residents on the floor with no way to call for help. I called the med aide, she was supposed to check vitals before moving the resident but just laughed and got her up. If you don't just randomly check on the resident, there's no way of knowing if they need help or not. Please if you go to work here... look out for the residents. They really need someone to care for them. If you just need a job then I understand but if you can get another job, please do! DO NOT WORK HERE!!! You'll thank me later. I quit because I just could not be a part of this horrible place anymore!

This nursing facility has made great improvements and has a very caring staff. They go above and…read morebeyond for the residents here.

The staff at Highland Pines goes above and beyond for their residents. The staff is friendly and…read morehelpful and the skilled therapy department is top notch.

I visited Arabella of Kilgore last week for the first time. They have the opportunity for older…read moreadults to live independently and with 24/7 care in both Assisted Living and Memory Care. The community grounds are well-maintained, it's clean and smells clean, the staff are courteous, friendly and attentive. The residents were well-groomed and happy, which is evident the community provides exceptional care. Thank you for the wonderful tour, Shelly, and the hospitality during my first visit to the community.

I just had my third visit here since moving to Longview. Each time I have come in, I have been…read moregreeted by the staff and taken care of in less than 5 minutes. While every visit has been great, today stood out. The hygienist, Sarah, went above and beyond to make me feel welcomed. She took incredible care of me and was very thorough in her cleaning. Dentists can be a pain to work with - Dr. Dolive and his office make it easy. Thank you!

I came here to get two teeth extracted for brace work and I was quite nervous to have them out. I…read morewent in and the staff was very friendly. Now for the procedure, Dr. Dolive was so patient and informative that made everything so much better. The whole thing was fast, painless, and easy. I definitely recommend coming here because he is great! Thanks Dr. Dolive!

Dismiss the 1 star reviews of people who haven't even been in the facility but rate based on…read morehearing something. Avoid meandering stream of conscience drivel without a point. My wife had a stay here and I was there with my son today. It was the same high level of service with added amenities. Jennifer processed us in and it was quick and easy. Adysson got us back quickly. Jeremy was knowledgeable and answered all concerns. Madison shared a personal story that was very helpful. Rachel took us through discharge, so of course we were happiest to see her. :-) Having been to many local facilities both civilian and VA, this place is the best in my opinion.

I am writing this review to shine a light on the amazing staff members at Hospitality ER…read more Regardless of the circumstances of my visit, the kindness I experienced here was nothing short of exceptional. I want to thank , Kerrigan, Jennifer, Austin, Manny, Abigail, Krystal, Hanna, and Stephanie. They were welcoming, and provided me with the absolute best customer care. They made me feel seen and supported during my time there. While every medical visit has its complexities, these people are the reason I felt cared for. Thank you for your kindness.. I may have missed a name or two, and if I did, I am so sorry . please know that the kindness from the whole team did not go unnoticed and I'm so thankful.

On 11.21.24 I entered Treviso for intensive physical therapy after a total knee replacement. This…read morewas the best decision I could have made. The nursing staff is wonderful. The physical therapy department is top notch. They care about the patients. We even were part of the Christmas parade in Longview. They constantly encourage and participate in individual recovery. As much help as I needed in the beginning, I never felt as though I was a bother. I plan on continuing to get better and eventually go back as a volunteer. I hope not to need more physical therapy in the future, but if I do, I know where I'll go. Susan Anderson

We put my 89 yr. old father in the inpatient rehab wing for physical therapy. We chose Treviso…read moreafter touring the facility and talking to Abe, who was extremely helpful at that initial meeting. The facility was lovely and had no odor and had a great PT room. Staff was about what you'd expect; some shifts were great and some were not great. He was there 3 weeks when he had a fall. They took him to the ER, where he was checked out and released. Upon returning to Treviso, he was there for a matter of hours when he fell again. This time they called an ambulance, due to the seriousness of the head injury. He went back to the ER and this time was admitted. He was there a couple of days before he passed away in the hospital. My mom and I went back to Treviso that same day and removed his belongings from his room. We received absolutely no contact from Treviso at all. No condolence call, no sympathy card, no email, nothing. Granted, they probably thought we might sue them and they were not saying a word. We were not interested in suing, although you would think they would have kept a close eye on someone who had just returned from the ER due to a fall. I even sent an email to Abe saying it was disappointing to not hear anything from them after my dad's passing. (The hospital had told us that Treviso had been checking in on my dad while he was there, but after he died there was radio silence). But nothing but crickets. So my experience was that they will initially come across as very caring, but that is not the case. I don't blame staff for this; like I said, some were great (we had our favorites) and some were not. But this lack of compassion and humanity falls on Abe and Terry and it just added another level of hurt to a grieving situation. A simple act of respect to a grieving widow was not a lot to expect. And it has definitely had an impact on our experience there.