Incredible community from the staff to the residents. This place really makes you feel like you're family, I am so grateful for this community read more

i am unhappy from the sales pitch to the living conditions. I was assured on multiple occasions that this community met the requirements of the VA Pension with Aid and Attendance. That is FALSE. The website for this community states they have partnered with Patriot Angels. How is this possible when this community does not meet the requirement of a Protective Environment? The community does not have 24-hour Security personnel. This community is not staffed 24-hours a day. I feel the website is misleading, untrue and is guilty of false advertising. If you are considering moving into this community and seeking assistance from the VA, beware and think twice as your application will not be approved. As to the living conditions ... My parents dealt with a non-functioning bath tub for 3 weeks. The unit that my parents moved into had been vacant for at least 30 days and in my observation, nothing had been done to inspect the unit or ensure things were functional before they moved in. My parents have reported the housekeeping service which is included in the rent is beyond POOR. In the 8 weeks that my parents have been residents here, they have seen the housekeeper twice. If not mistaken, the apartments are to be lightly cleaned once a week with a heavy cleaning once a month, Lastly, the dining service is a hit or miss. Meals are not served on schedule. On more than one occasion, it has taken 1 1/2 hours to be served. I have also been alerted to the fact that the residents may not ask for any substitutions. It is a take it or leave it kinda of service. As such, my parents find themself skipping many meals and buying groceries. This defeats the whole purpose of moving into a community that provides 3 meals per day. It certainly doesn't help reduce expenses. I have also heard that the dining room staff is not very nice. read more

This retirement community (these are not assisted living as one reviewer said, the assisted living is next door) used to be a really great place. Yes, the apartment complex is an older building but it was well kept. Notice my using past tense? I realize COVID-19 has many businesses scrambling to meet the needs of customers but what is happening at Colonial Village is borderline elder abuse. These seniors are paying extremely high monthly rent rates ($2000 - $2500 per month) but that gets them a decent apartment, all bills paid, weekly housekeeping, laundry service of linens (not clothing), 3 hot meals a day plus "open kitchen" snacks, and transportation to businesses in Longview. So when you breakdown the rent it's actually not bad! What are they actually getting for their rent? No housekeeping, cold cereal breakfasts, jello and pudding for snacks, maintenance on apartments isn't happening, lunch/dinner may be decent-ish but often the food is cold (and on several occasions still frozen in the middle as if the kitchen didn't microwave the food long enough to melt the ice). And to add insult to injury they have been increasing the occupants rent at their lease renewal!! Because this establishment isn't receiving state or federal funding (Medicaid or Medicare) to provide care to residents (like a assisted living or nursing home) and are listed as a standard apartment complex with amenities regulatory agencies that certify standards of care are met have no jurisdiction. Shame on this place for taking advantage of seniors. read more

What a wonderful assisted living community. The staff are so friendly and since my mom is in a memory care unit I really have a special appreciation for what these folks are doing. I realize this is a business but they seemed to be treating g their residents with respect and dignity read more