(Updated) We had some sewage water back up in our basement that flooded the floor of our basement…read morebathroom. We needed to pull up the basement tile, pull the toilet and sink, and sterilize the area that had been contaminated. Servpro gave us what we considered to be a reasonable itemized estimate of $750 to do the entire job, so we had them do it. As near as I can tell, they did a decent job of pulling apart our bathroom and sterilizing the area. There were 3 things that left me dissatisfied. First, we thought the estimated fee, $750, covered the whole project including putting the bathroom (toilet, sink and vanity) back together. But Servpro considers that a separate project. So we were shocked when we got another itemized estimate from them to put the bathroom back together for $3600! We thought that was outrageous so, we found another company to put the bathroom back together for under $400 - far less than the price Servpro quoted us. The 2nd issue was that the bill was $850, more than $100 above what they quoted me. I spoke to a nice woman in their billing department and said I had some questions about the itemized bill. There were some items on the bill that I didn't think belonged there. This brings us to the 3rd issue. The woman at Servpro told me that the person in charge of our project would call me back the next day and we could discuss the questions I had about the bill. Nobody called me the next day, or even the next week. Eventually I saw the futility of the situation and just paid the bill - which I'm sure is what they were hoping I'd do. I felt it was, to say the least, a questionable business practice to tell us the fee for the job was $750 but that was literally for only half the job. And then they tell us the rest of the job is $3600. And when I wanted to discuss the bill with them, I never heard back. If this experience is any guide, I cannot recommend Servpro.

I would like to thank Mikey for his professionalism, kindness and great job in removing the MD and…read moredampness from my basement...

I have used Servicemaster by Blaze multiple times to clean my now 16 year old white carpeting and…read morewhite tile. I would love to replace it, but every time it's cleaned, it looks brand new. I always request Donald, because he takes enormous pride in his work and always makes sure I'm completely satisfied before he leaves our house.

ServiceMaster cleaned the carpets in our new house and even though the new house was way bigger…read morethan the old, they did ever square inch. Don was extremely courteous and very professional. I would recommend them any day.

Terrible company to work with. Doesn't show up regularly, would go days without any contact or work…read moredone. construction that was completed was done poorly and had to be fixed and the restoration of our items took 3 months, items were returned dirty, we had to threaten to show up with a trailer to get our belongings before they returned them, any item we questioned we were told "it's ok insurance will replace it" so they stole our stuff and the cost was double the initial quote. After many failed attempts to contact and work out a timeline for construction we fired them and moved on with someone else.

Reasonably priced, great at communication, very conscientious…read more I wish I had called Sandberg Restoration for our building's initial water problem. I did call when it was time to redo my entire condo. To begin with his initial quote was very detailed and reasonable; and he did not hesitate to provide me with references. He has been willing to work with any changes and give suggestions. Finally there was another water problem with the building and he handled the clean up like the pro he is AND helped a neighboring condo too. I am still mid redo so no pictures yet. I just wanted to get a review on line because I'm impressed how he has stuck with the time line and that he has been very willing to call or respond to a call.

They reroofed our house. The roofers did NOT speak English which made it next to impossable to…read morecommunicate. The most frustrating part is they did not pick up the nails after tearing off 5 layers of shingles. I explained this to pheonix and they just blew me off. Now we have a nail in our tire and now pheonix is ignoring us. I have talked to someone down the road and they said the same thing, nails in there tires after pheonix left. Pheonix does not do the roofing themselves, they contract illegal aliens from out of state. I recommend looking at a different company.

From the owner: What’s the history of your business?read more

Blaze did a great job for us when we had water damage that went from the upstairs to the downstairs…read morebath. Although the job was a complicated one, they got the job done in a timely manner, and made sure we had one bathroom to use at all times! Everyone was very pleasant to deal with, from the office manager to the people on site. Supervisor Mark Carlson was especially great, and checked in regularly to see that everything was going well. The finished work looks fantastic! I am truly appreciative of the great work Blaze does.

Integrity is their bottom line. This company was so nice and so helpful in a time of stress! I'm in…read moreCA and called them in IL regarding a potential biohazard clean-up situation at my parents' house and they came out the next day. They were so honest-- said that their help was really unnecessary and suggested what needed to be done. They called me back in CA and offered to take care of it if I wanted them to. What I really needed was some piece of mind, and they gave me that by providing a home visit, free of charge, and then communicating with me in a different time zone. Living far away from aging parents is hard sometimes. I'm grateful to this company for their help!

They were great; we were getting out of a lease and needed to get the carpets cleaned…read moreprofessionally as part of our agreement with our property management company. They had done good work, on time, and met our budget, underpricing. Wouldn't consider another business for this service.

I reached out to Patrick to clear a clogged drain in my kitchen. He was prompt, professional, and…read morestraightforward with his pricing. He did everything he could to clear the drain, but the clog was further in the pipe than his equipment could reach. So he didn't charge me! He explained the problem, discussed potential solutions, and then took the time to reach out to another company on my behalf who he knew would have the equipment necessary to clear the clog. That kind of service and consideration is what we need more of in our world today. Thank you, Patrick, for your honesty, integrity, and five star service. If we ever have another plumbing issue you will be the first call we make

Called for a quote for bath repair, the guy took my info, said he would call to come by to give me…read morequote the next day. Never heard from him again. Unprofessional.

I had roof, siding and a ceiling with damage that was in dire need. Cody and team were beyond…read morephenomenal and responsive. They completed all the work around my busy work schedule and kept me informed throughout the process. Truly the BEST experience I have had with any outside contractor and I would highly recommend for anything needed for the home!

Cody and his roofing crew did a fantastic job and we couldn't be happier with his work! We…read moreinitially had a roof leak that he came out to repair. He noticed that we had hail damage on our roof and siding. We explained that a previous contractor said the same thing but our insurance company denied the claim. He offered to be present when the insurance adjuster performed their assessment and, four days later, we received word that the insurance company was now going to replace the entire roof and all of the siding. Cody offered recommendations on shingle products and set up a time for us to visit the building supplier so we could review our options. His quote for the roof didn't require us to pay anything out of pocket and his roofing crew did an excellent job cleaning up the job site during and after each day's work. His crew completed our large roof in two days and Cody came out personally each day and at the end to walk the job site, pick up debris, and address a few minor concerns. We could not be happier with our new roof and highly recommend his services. We would absolutely work with him again in the future. Thank you, Cody!

My husband and I can I say enough good things about Mainstream! We had our roof installed stalled…read more15 years ago and during the last heavy rain heard a drip in the attic. The technician, Daniel, came out within a day of my call and caulked the spots that the person who put in our vents didn't fill. And it was one of the hottest days of the year! All of this fantastic customer service came at no cost because it was covered by warranty. Amazing local company! Highly recommend!

Mainstream did an amazing job on our windows. They actually put in 15 windows in one day. They came…read moreback the next day and did trim. Everyone was friendly and professional. When they left you couldn't even tell they had been here. All of the mess was gone. Our windows make a huge difference in the appearance of our house. There is no noise from the outside now. I would highly recommend mainstream for any work you need done. And as a bonus they brought us cookies .