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    Colonial Motor Inn

    1.0 (1 review)

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    11 years ago

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    Cobblestone Hotel & Suites - Ottumwa - Wissota Chophouse Bar

    Cobblestone Hotel & Suites - Ottumwa

    (3 reviews)

    We were checked in promptly, staff was friendly. You're right across the way from otummua beach, a…read morewater park in the area so if you're here with kids that's a great option! Close to everything and lots of parking. Room was nice, seemed clean unfortunately the beds weren't that comfortable but that's always a hit or a miss (and personal preference). seeing there is a chophouse connected to this establishment we were looking forward to a full breakfast spread - quite a small selection. Cereal without milk, toast toppings without bread and the batter was on its last limb for waffles. I'm used to staff being in the dining area frequently to check on low items and restocking, I needed to alert the staff that things were missing or empty. Seeing this is the newest hotel in the area I'm sure it's the best place to stay.

    I originally came to this hotel by the recommendation of a client. I normally stay at Marriott and…read moreHilton properties but alas Ottumwa doesn't have any. :(. I checked in late and was very tired. The front desk attendant was beyond helpful and I felt as if I was going to have a pleasant stay in which I did. The steak restaurant was nice and the manager came over to my table and was genuinely pleasant. So far so good. :). NOW THE BAD: I travel for a living so I was in a rush and forgot to make my reservation for a room here. That's on me. When I arrived I was greeted by a new hire and the GM. The new hire was very pleasant but the GM was rude and condescending. She was borderline disrespectful. I do know that she will read this and YES you knew you were! I would call out your name since you were so kind enough (sarcasm) to give me your business card when I asked for it because you knew I wasn't happy with your conduct and you didn't care but I will spare calling your name out nationwide. What happened. Well you greeted me as if I was a transient since YES admittedly I forgot to reserve a room. Marriott would have skipped the rudeness and just found me a room. You were condescending because you acted as if I didn't have the means to pay for the room. Saying TWICE in a direct manner with a condescending tone. "YOU WILL NEED A LICENSE AND CREDIT CARD!" As if I didn't have either. You acted as if I were homeless asking me if my address was correct on my license?! Never had that question before even when I stayed at your property the first time and NEVER at ANY other hotel chains. To be honest I am not accustomed to being treated like that so I was taken aback. You were so condescending in fact that I just kept looking at you and said "Is there a problem?!" In retrospect I wish I wasn't so road fatigued because I would have just walked out and wrote a formal complaint letter to corporate. Would I stay here again?.....what do you think my YouTube followers who also follow my Yelp reviews. As most of you know that I am a soldier who was wounded in service for my country. All you Veterans nation wide know me and supported me when I had iron clad proven issues with a major jewelry store chain and the largest wireless company in America they both acquiesced with your support, thank you! I never have said this before but I say now that this GM is a bigot and clearly has issues even when she told me to have a nice stay it was condescending. Respectfully GM respect your guest leave any personal bigotry you have at your home. There is no room in the service industry for "KARENS" respectfully speaking.

    AmericInn by Wyndham Ottumwa - Guest room

    AmericInn by Wyndham Ottumwa

    (6 reviews)

    $$

    When I pulled up to the property, mattresses and trash were thrown outside the front door. At…read morefirst, I thought that couldn't be the front door, so I drove around a bit. Nope, it was. That should have been indication enough that this wouldn't be where I wanted to stay, but I had booked the room, so I went in. Check-in was fine, and I went to my room. At first, I thought it would be okay, a bit dated, but the room was big, so I stuck it out. That is until I went near the bed and found a bug in the bed! That was it. I called another hotel to book a room. When I went to tell the front desk I was leaving, about six people were trying to check in. The front desk person looked at me, frustrated, and declared she couldn't help me. I said I would wait, but she continued to stare at me as if she wanted me to tell her. So I told her I couldn't stay here. She asked why in a gruff tone, and I told her, looking at all the people waiting, I don't think you want me telling you now. She continued to look at me, and I told her - a bug in my bed! She told me she couldn't do anything and to call the manager in the morning. So, I left. And in the morning, I called the manager, who didn't apologize but told me she had someone come out, and it wasn't bed bugs. Great! Glad to hear that, but I want my money back. After a 5-minute conversation of excuses, She told me they credited my account last night. I would have led with that! It was a horrible experience!

    Wretched disgusting filth infested hotel. Doesn't Americinn have standards as a corporation?!?!?…read moreThe ONLY reason they received one star was duetotwo employees who were kind. Generally every day returning to our hotel several of the sloppy looking employees are sitting on a bench out front smoking. So nice to see... really go out back and have your cigarette break?! Our toilet backed up they claim they didn't have a plunger. I had to go to Walgreens and purchase a plunger so we could have a working toilet.... also had to clean her room floor from the overflowing toilet. Do not do not stay here at all costs! It would be better to sleep in your car.

    Colonial Motor Inn - hotels - Updated May 2026

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