We were checked in promptly, staff was friendly. You're right across the way from otummua beach, a…read morewater park in the area so if you're here with kids that's a great option! Close to everything and lots of parking. Room was nice, seemed clean unfortunately the beds weren't that comfortable but that's always a hit or a miss (and personal preference). seeing there is a chophouse connected to this establishment we were looking forward to a full breakfast spread - quite a small selection. Cereal without milk, toast toppings without bread and the batter was on its last limb for waffles. I'm used to staff being in the dining area frequently to check on low items and restocking, I needed to alert the staff that things were missing or empty. Seeing this is the newest hotel in the area I'm sure it's the best place to stay.

I originally came to this hotel by the recommendation of a client. I normally stay at Marriott and…read moreHilton properties but alas Ottumwa doesn't have any. :(. I checked in late and was very tired. The front desk attendant was beyond helpful and I felt as if I was going to have a pleasant stay in which I did. The steak restaurant was nice and the manager came over to my table and was genuinely pleasant. So far so good. :). NOW THE BAD: I travel for a living so I was in a rush and forgot to make my reservation for a room here. That's on me. When I arrived I was greeted by a new hire and the GM. The new hire was very pleasant but the GM was rude and condescending. She was borderline disrespectful. I do know that she will read this and YES you knew you were! I would call out your name since you were so kind enough (sarcasm) to give me your business card when I asked for it because you knew I wasn't happy with your conduct and you didn't care but I will spare calling your name out nationwide. What happened. Well you greeted me as if I was a transient since YES admittedly I forgot to reserve a room. Marriott would have skipped the rudeness and just found me a room. You were condescending because you acted as if I didn't have the means to pay for the room. Saying TWICE in a direct manner with a condescending tone. "YOU WILL NEED A LICENSE AND CREDIT CARD!" As if I didn't have either. You acted as if I were homeless asking me if my address was correct on my license?! Never had that question before even when I stayed at your property the first time and NEVER at ANY other hotel chains. To be honest I am not accustomed to being treated like that so I was taken aback. You were so condescending in fact that I just kept looking at you and said "Is there a problem?!" In retrospect I wish I wasn't so road fatigued because I would have just walked out and wrote a formal complaint letter to corporate. Would I stay here again?.....what do you think my YouTube followers who also follow my Yelp reviews. As most of you know that I am a soldier who was wounded in service for my country. All you Veterans nation wide know me and supported me when I had iron clad proven issues with a major jewelry store chain and the largest wireless company in America they both acquiesced with your support, thank you! I never have said this before but I say now that this GM is a bigot and clearly has issues even when she told me to have a nice stay it was condescending. Respectfully GM respect your guest leave any personal bigotry you have at your home. There is no room in the service industry for "KARENS" respectfully speaking.

Part way through my stay at this hotel. The hotel is one of the newer ones in town. It has the…read moresame types of amenities you would expect from a hotel in this price range and in a small town. There is free wifi, they have a free hot breakfast and a clean well lit swimming pool and whirlpool. My wish list for the hotel includes a frozen dessert vending machine that dispenses things similar to a DQ sandwich or Dilly Bar and an ice machine that has a higher capacity. This one ran out after 2 buckets and I had to wait 15 minutes for more ice. The rooms are clean. Beds are comfortable. AC works great and can keep your room icebox cold. Housekeeping this morning did a great job cleaning up and resetting the room again. I have stayed at a few hotels in Ottumwa over the years. This is one of the best ones in town and would recommend it if you are looking for a clean and affordable bed for the night.

Absolutely EVERYTHING WAS INCREDIBLY TERRIFIC ‼ My elderly father-in-law & I frequently enjoy the…read moresuper hospitality here for our 3-4x annual trips to the Mayo Clinic from Springfield MO for 8 yrs. We are consistently pleased with every aspect of our visits. Tabitha (GM) runs a tight ship & trains her team very well. The hotel is always clean & tidy. Although it's quite old & in serious need of overall renovations. Tabitha makes certain her hotel is a pleasant respite always.

Foul odor, filthy carpets, closed pools, broken bench in the room, sketchy/rushed room prep and…read morecleaning. Deadbolt inoperable in the room! Overall "icky" feeling staying at this location. Desperately needs an investment infusion to deep clean and update the property.

We were in town and decided to stay here because it looked different and unique, and we really…read moreenjoyed it! The vintage feel was really fun and the king suite we stayed in was large. The spa tub in the room was so nice. The free breakfast was nice and people were friendly. The bed and pillows were just okay, and the main thing I would change.

The breakfast coupon that came with the room covered a hot breakfast from the restaurant for each…read moreday I was here. That's a real plus. Hotel rooms are dated but clean.

Part way through my stay at this hotel. Unlike the first reviewer, I have stayed here and…read moreexperienced what it is like. The hotel is one of the newer ones in town. It has the same types of amenities you would expect from a hotel in this price range and in a small town. There is free wifi, they have a free hot breakfast and a clean well lit swimming pool and whirlpool. My wish list for the hotel includes a frozen dessert vending machine that dispenses things similar to a DQ sandwich or Dilly Bar and an ice machine that has a higher capacity. This one ran out after 2 buckets and I had to wait 15 minutes for more ice. The rooms are clean. Beds are comfortable. AC works great and can keep your room icebox cold. Housekeeping this morning did a great job cleaning up and resetting the room again. I have stayed at a few hotels in Ottumwa over the years. This is one of the best ones in town and would recommend it if you are looking for a clean and affordable bed for the night.

When I pulled up to the property, mattresses and trash were thrown outside the front door. At…read morefirst, I thought that couldn't be the front door, so I drove around a bit. Nope, it was. That should have been indication enough that this wouldn't be where I wanted to stay, but I had booked the room, so I went in. Check-in was fine, and I went to my room. At first, I thought it would be okay, a bit dated, but the room was big, so I stuck it out. That is until I went near the bed and found a bug in the bed! That was it. I called another hotel to book a room. When I went to tell the front desk I was leaving, about six people were trying to check in. The front desk person looked at me, frustrated, and declared she couldn't help me. I said I would wait, but she continued to stare at me as if she wanted me to tell her. So I told her I couldn't stay here. She asked why in a gruff tone, and I told her, looking at all the people waiting, I don't think you want me telling you now. She continued to look at me, and I told her - a bug in my bed! She told me she couldn't do anything and to call the manager in the morning. So, I left. And in the morning, I called the manager, who didn't apologize but told me she had someone come out, and it wasn't bed bugs. Great! Glad to hear that, but I want my money back. After a 5-minute conversation of excuses, She told me they credited my account last night. I would have led with that! It was a horrible experience!

House cleaning staff do not obey Do Not Disturb signage. They knocked on my door and opened it with…read morethe signage on it. I first arrived to the hotel at 4am to be woken by house cleaning at 9:30am. I was also approved for a late checkout since I am a Gold Member but not using that now since I'm up.

This hotel opened up in November of 2018. There is a large parking lot. The hotel is within…read morewalking distance to multiple grocery stores, fast food places, sit-down restaurants, & a movie theater. The fitness center is great. I like that there is a water bottle filling station. The front desk worker was very polite. The hotel manager left me a welcome note thanking me for being an IHG member, along with a few pieces of candy! After a long day at work, it was nice walking into a cool room. My only complaint is that one of the washcloths had a stain on it.

Fantastic stay!! Tracy met me for a last minute accommodation when I found my previous reservation…read morewas not in a safe location. I wish I had known about this B&B before I made that reservation. I will definitely be reserving a stay here for any future trips to Ottumwa. Beautiful location, clean and just perfect.

We had the most delightful experience here. The home is absolutely beautiful! The hosts were so…read moregracious and kind. The food was wonderful too! We will definitely be back!

Went to shower after sleeping there all night pulled a towel down and a Me+h pipe fell on the floor…read moreand shattered.front desk told me that if someone uses the room and bathrooms aren't used they don't change towels...over all very disgusting and disturbing

This is always the go to for a quick late night rest after driving 10.5 hour. The rooms are decent…read moreand mostly clean. They have a pool and hot breakfast in the morning all for under $100. I can't complain for what it is.

Rooms are cheap ( inexpensive ) and you get what you paid for. If you are expecting a safe and…read moresecure inviroment you have come to the wrong place. I have a monthly room and then I left for the weekend the manager seemed to need to be in my room, not that he (or anybody else) has ever used a vacuum cleaner or a dust rag, and when confronted he lied. If you have any thing of value, keep it locked up off site. The rooms are very dirty and spent many hours cleaning just to "feel" clean !!!

For the price point, can't beat it - especially staying two days while traveling for work & you…read moredesperately need to get out of the heat and rest. The four stars is for what it is. Service was straight to the point & friendly. They're doing renovations right now & they gave us one of the newly renovated rooms, which seemed to be done somewhat half ass but super clean, updated charging ports & outlets, very clean bathroom, great TV. Everything is not complete though, the hallways are pretttttty dingy. Also, a couple towels had questionable stains.. They said coffee was hot & ready 24 hours - they're not kidding. The hot tub area wasn't as dry as it should've been, maybe from kids playing around but there was about an inch of water everywhere around it. Super za fire hot tub though water temp wise. Boyfriend would've gave five stars if they had sprinkles, whip cream and/ or chocolate chips for waffles.

Bugs. Employees are very kind and professional. Rooms are infested with bugs. If you mention the…read morebugs at the front desk, you may or may not get 1000 Choice Privilege Points. Kinda cool.