I had a great stay here. Staff was super nice. Mike was so nice and the other staff was helpful to…read more The room was very nice and the place was decorated nicely. They went out of their way when I asked if we could use the conference room! They allowed it. They put out more Hot Cocoa when I asked. They were helpful.

What a great stay. The staff was amazing, especially Chris at front desk…read more The room was clean. Well supplied bathroom. The bed was comfortable but my only concern was the height of bed. I had a difficult time getting on it. Too high for seniors, disabled people, younger kids... Free breakfast was a treat. A lot of choices and staff were keeping serving dishes full.

I come through Grand Rapids often, and do my best to stay here. It's the perfect kind of close by…read morebut out of the way and quite. Katie in particular, mornings at the front desk is always so helpful and professional.

A perfect stay at an excellent hotel. Staff were very friendly and helpful. Everything was…read morespotlessly clean: the lobby, breakfast area, elevator, hallways, and room. Breakfast was very nice, nice hot and cold choices. Breakfast sandwiches and omelettes were hot and fresh. The conveyor toaster was fast and my toast was perfect. My king room was huge! There was a curtain between the bed and sofa bed for additional privacy. The shower was wonderful and bathroom was large. Nice amenities too.

The was absolutely incredible thanks to the incredible services provided by Patrick! He made our…read morestay absolutely perfect. I really like the lounge there was beautiful artwork they had foosball tables a swimming pool a fitness center ample games outdoor and indoor seating areas food for purchase breakfast for free ample parking there was an ironing board in the room as well as iron there was a mini fridge a shower a hairdryer. This place was absolutely immaculately clean. We do wish that the pool bathrooms were a little bit cleaner however I will definitely be staying at this location again in the future

Very nice rooms (conveniently got one on the first floor), great pool that is open until 11pm and a…read morefully stocked store up front where you can buy contact solution plus a case, and they give you things like razors, shaving cream, toothbrushes and toothpaste. They also sell a wide assortment of beverages, snacks, warm up meals like instant noodles and more, and have complimentary instant hot water, tea and coffee. Very close to Grand Rapids and Comstock Park and highly recommended!

Nice hotel. Checked all the boxes for cleanliness, towels, toiletries, etc…read more would stay here again. Glad we checked it out. ,

Comfort Suites have reimagined itself... and I like it! I stated at this hotel 13-16 July 2023. The…read moredouble bed room was spacious, clean, and comfortable. The room included a sitting area for four, a desk and chair, microwave, refrigerator, coffee/tea maker, and full bathroom. The staff were extremely friendly and helpful. They went above and beyond to ensure my family and I had a fantastic family reunion! The hotel in located near Elk Brewery and more nearby amenities. It's about 20-35 minute from downtown Grand Rapids the home of Rosa Parks Circle and the President Gerald Ford Museum

Rest stop along my route home Sunday. Lots of parking and handicap right in front. Enjoyed the…read moreinformation posted at the entrance of location. The main lobby had vending machine both food and drinks. The women's restroom was definitely used frequently. I assume because it was afternoon on Sunday there was a high volume traffic making look of the women's restroom. The sinks and toilets were orange but that would be due to the iron in the water in these parts although one toilet was missing the seat (stall #4) and there was not a sign on the door not to use or out of service. Highly recommend that toleit seat get replaced ASAP

Whats the point of a rest area if you cant ask for hot water without someone complaining about it…read more You can't get hot water from the bathrooms. Its always ice cold water. You can't make HOT coffee with cold water.

Sausage and egg muffin for breakfast is my favorite! Nice quiet hotel, friendly staff, rooms are…read moremodern and clean.

I won't split hairs: this hotel is woefully below the standards I've come to expect in a SpringHill…read moreSuites. Respectfully, if the hotel industry weren't as challenged as it is right now due to COVID, I'd have requested my reservation be cancelled due to how wildly deceptive the modern-looking photos on their website depict this hotel and how drastically tired it is in person, despite an apparent renovation to [just barely] bring it up to the newer SpringHill brand language. The front desk agent was friendly enough and I appreciated the mobile check-in ability, but that's about where modernity ends here: the popcorn ceiling and textured walls harken to an airport Ramada of day's gone by, the single elevator was so slow it was just easier to take the stairs, and the breakfast area is far too small to support the size of the hotel, which at present, doesn't matter- they're still not offering breakfast (just grab and go). The pool and fitness center must be reserved in 45 minute increments, as well. While I appreciate the abundance of caution, it is frustrating that these limitations (which are quite inconsistent from hotel-to-hotel) were not called out on their website almost a year into the pandemic. The two double bed suite was an awkward layout. More than two people would be very uncomfortable in here for a stay more than one night (there's also basically no storage). While the living room is large with a nice wet bar and mini kitchen, the one TV straddling the two rooms was a shoddy choice when most SpringHill have one in each room. There are also exactly zero outlets available on or behind the nightstand. Pullout sofabed (trundle style) was also something I've not seen before. Props for the uniqueness (and it was West Elm!) The bathroom fan was louder than an airplane taking off (and was caked in dust), there were odd stains behind the toilet, and the ceiling tile in the hallway is a clear indicator that this hotel was flipped on the cheap. While I have no doubt the staff makes the most of the property and I had a pleasant experience with everyone, the actual reality of this hotel relative to photos online feels very much like a bait and switch. I realize this might be overly harsh: the beds were comfortable, the hotel was clean, and it's not a "bad" hotel, but it's also not structurally where it needs to be for this brand. Spend a little more money and stay somewhere else.

The stay was decent. The bed was very comfortable and clean. The bathroom was also clean. There…read morewere a few movie channels to watch in the evening and we had no problem getting food delivered to the hotel. The hotel also offered snacks and drinks in the lobby. While the stay was great, there were a few cons. The hotel had a smell to it. I can't entirely explain what that smell was, maybe a musty smell? Our neighbors were loud, but they were enjoying their bachelorette party, so no big deal. The restaurant on sight was closed and there was no breakfast offered. They also charged a $50 per night extra charge which took six days to go back to my card. Overall, I would come back again if it weren't for the $50 extra per night charge.

We checked into our hotel room 5/15/26- tried to take a shower no hot water the tub wasn't…read moredraining . Informed the front desk of my issue . They said my husband to would have to call and let them know and it was ok to move me and my family to another room , since he made the reservation. I fell asleep tired went down to the desk again after my husband called they said they cannot move us because my husband was being rude on the phone and she was not having him talk to her like that . He called again and she answered and then hung up saying he was being rude again . I informed her he doesn't need to be rude , he is just trying to get his family into a new room. She then proceeded to tell me we're grown woman band she can't help me , because her manager said we can't help anyone who is being rude . I then asked so we can't get another room . She said no , I said with no hot water and a tub not draining . She kept saying she just works there and she's. Not the boss .She said no , I walked away . She obviously brought her problems to work with her and was frustrated about something . As a manger in Customer Service you help the customer until they're happy , and you always error on the side of the customer , never again will we stay here . Horrible service all you have to do is smile grin and care it , leave your issues at the door you're representing a brand .

I stayed here for business, with flight delays only was there for 5 hours to sleep. Getting to the…read morehotel at 2am, I was greeted by a friendly front desk person, despite the late hour. When I got o my room I couldn't find the thermostat to turn up the heat, I called the front desk and they sent a female security guard to help me find the panel, it was behind the tv. In the morning I was as able to get coffee at the coffee bar. They have a full breakfast with a made to order omelet bar. The lobby is very open with a water feature that makes sitting in the lobby to work or have a meeting very peaceful.

I am not easily impressed by hotels, let me say that first. If you look through my reviews, you'll…read morenotice a dearth of hotel reviews. But I would be remiss if I did not share my experience at the Embassy Suites in Grand Rapids, the downtown location. Located across from the Grand River, just barely outside the heart of downtown (that congested, no parking to be found, crazy busy section), yet still only minutes from it. Parking was $25 a night, much less than the $40+ for hotels located in the "heart." A big clean and bright lobby with a fun water feature greets you as you enter. A friendly staff member checked us in, though contactless check-in is an option. There is a Starbucks near the elevators if you need your fix, a nice amenity. Our room was immaculate, with a balcony and view of the river, a random lucky assignment. Nice big flat screen televisions, preloaded with streaming apps (they automatically sign you out upon check-out), so we watched our favs. Beds were very comfy, we both slept well, so that is a high mark in itself. Walk-in shower with cascading ceiling shower head and hand held shower wand to the side (I absolutely loved this shower, my fav of all hotels we've stayed). Massive sliding door separated the bathroom and seating/desk area from the bedroom. Perfect since my hubby wakes up early to work on his laptop, so no bright lights waking me up. Then there was the happy hour. Snacks, like hummus, pretzels, nuts and more, plus two drinks each, gratis. A charge for premium drinks, in case the freebies were not what you wanted. Then there was breakfast. We assumed it would be something we had to pay for, with the custom omelette station and all the options they offered, but it was included. I am not an omelette person, but these omelettes were amazing. I chose the egg white with mushrooms, spinach and cheese, while hubby had the Daily Special, with chorizo and hatch chilies. If you think an egg white omelette cannot be delicious, the ones here will change your mind. And my husband's was also outstanding! The chefs were friendly, even after making omelettes non-stop for well over a couple hours. I just can't say enough good things about those omelettes. Now the other prepared foods were hit and miss. They offered a large selection of hot and cold breakfast foods as well. The old fashioned rolled oats oatmeal was slightly under cooked and the scrambled eggs and diced potatoes were also nothing to write home about. But the sausage, crispy bacon and fluffy French toast were quite yummy. I saw yogurt and fruit, as well as muffins and other items, which looked good, but we didn't try. But coffee was good. We are already planning a Grand Rapids escape now, with a stay at this hotel as the cornerstone of our visit. Did I mention there is also a pool? Im just so happy we discovered this hotel, will be our go to whenever we need to stay over in GR!