I had a great stay here. Staff was super nice. Mike was so nice and the other staff was helpful to…read more The room was very nice and the place was decorated nicely. They went out of their way when I asked if we could use the conference room! They allowed it. They put out more Hot Cocoa when I asked. They were helpful.

What a great stay. The staff was amazing, especially Chris at front desk…read more The room was clean. Well supplied bathroom. The bed was comfortable but my only concern was the height of bed. I had a difficult time getting on it. Too high for seniors, disabled people, younger kids... Free breakfast was a treat. A lot of choices and staff were keeping serving dishes full.

A perfect stay at an excellent hotel. Staff were very friendly and helpful. Everything was…read morespotlessly clean: the lobby, breakfast area, elevator, hallways, and room. Breakfast was very nice, nice hot and cold choices. Breakfast sandwiches and omelettes were hot and fresh. The conveyor toaster was fast and my toast was perfect. My king room was huge! There was a curtain between the bed and sofa bed for additional privacy. The shower was wonderful and bathroom was large. Nice amenities too.

I literally booked this hotel as I was driving into grand rapids. Home 2 suites are meant more for…read morefamilies or extended stays, but they had an excellent one night right compared to other Hilton properties. Only 4 miles from downtown, so it is very convenient location. Why pay downtown prices and parking fees? Room was spacious. Pillows were super soft. (I personally am not a fan of the lumpy pillow, but my husband loved them!) Breakfast area was a little congested. They cram everything into one are making it difficult to navigate around other guests. Fitness room is spacious. They also have laundry right in the fitness area. Great experience.

Recently stopped here over the weekend since I needed a place to camp at since I was staying in the…read moreGrand Rapids area and this is where I stayed at for the night. This place had a great amount of parking and I love the front lobby as soon as I entered. They didn't have a pool table like some of the locations do but they did have a foosball table. Checking in it was very easy and a staff was very friendly. Rooms are in very good quality and the rooms were very cozy though it was very hot the moment I walked in. Showers and amenities are up to date. Breakfast was a bit subpar when I woke up in the morning. Easy access to the streets and Highway nearby. Though there's really nothing a walking distance

The was absolutely incredible thanks to the incredible services provided by Patrick! He made our…read morestay absolutely perfect. I really like the lounge there was beautiful artwork they had foosball tables a swimming pool a fitness center ample games outdoor and indoor seating areas food for purchase breakfast for free ample parking there was an ironing board in the room as well as iron there was a mini fridge a shower a hairdryer. This place was absolutely immaculately clean. We do wish that the pool bathrooms were a little bit cleaner however I will definitely be staying at this location again in the future

Nice hotel. Checked all the boxes for cleanliness, towels, toiletries, etc…read more would stay here again. Glad we checked it out. ,

Comfort Suites have reimagined itself... and I like it! I stated at this hotel 13-16 July 2023. The…read moredouble bed room was spacious, clean, and comfortable. The room included a sitting area for four, a desk and chair, microwave, refrigerator, coffee/tea maker, and full bathroom. The staff were extremely friendly and helpful. They went above and beyond to ensure my family and I had a fantastic family reunion! The hotel in located near Elk Brewery and more nearby amenities. It's about 20-35 minute from downtown Grand Rapids the home of Rosa Parks Circle and the President Gerald Ford Museum

Rest stop along my route home Sunday. Lots of parking and handicap right in front. Enjoyed the…read moreinformation posted at the entrance of location. The main lobby had vending machine both food and drinks. The women's restroom was definitely used frequently. I assume because it was afternoon on Sunday there was a high volume traffic making look of the women's restroom. The sinks and toilets were orange but that would be due to the iron in the water in these parts although one toilet was missing the seat (stall #4) and there was not a sign on the door not to use or out of service. Highly recommend that toleit seat get replaced ASAP

Whats the point of a rest area if you cant ask for hot water without someone complaining about it…read more You can't get hot water from the bathrooms. Its always ice cold water. You can't make HOT coffee with cold water.

Sausage and egg muffin for breakfast is my favorite! Nice quiet hotel, friendly staff, rooms are…read moremodern and clean.

I won't split hairs: this hotel is woefully below the standards I've come to expect in a SpringHill…read moreSuites. Respectfully, if the hotel industry weren't as challenged as it is right now due to COVID, I'd have requested my reservation be cancelled due to how wildly deceptive the modern-looking photos on their website depict this hotel and how drastically tired it is in person, despite an apparent renovation to [just barely] bring it up to the newer SpringHill brand language. The front desk agent was friendly enough and I appreciated the mobile check-in ability, but that's about where modernity ends here: the popcorn ceiling and textured walls harken to an airport Ramada of day's gone by, the single elevator was so slow it was just easier to take the stairs, and the breakfast area is far too small to support the size of the hotel, which at present, doesn't matter- they're still not offering breakfast (just grab and go). The pool and fitness center must be reserved in 45 minute increments, as well. While I appreciate the abundance of caution, it is frustrating that these limitations (which are quite inconsistent from hotel-to-hotel) were not called out on their website almost a year into the pandemic. The two double bed suite was an awkward layout. More than two people would be very uncomfortable in here for a stay more than one night (there's also basically no storage). While the living room is large with a nice wet bar and mini kitchen, the one TV straddling the two rooms was a shoddy choice when most SpringHill have one in each room. There are also exactly zero outlets available on or behind the nightstand. Pullout sofabed (trundle style) was also something I've not seen before. Props for the uniqueness (and it was West Elm!) The bathroom fan was louder than an airplane taking off (and was caked in dust), there were odd stains behind the toilet, and the ceiling tile in the hallway is a clear indicator that this hotel was flipped on the cheap. While I have no doubt the staff makes the most of the property and I had a pleasant experience with everyone, the actual reality of this hotel relative to photos online feels very much like a bait and switch. I realize this might be overly harsh: the beds were comfortable, the hotel was clean, and it's not a "bad" hotel, but it's also not structurally where it needs to be for this brand. Spend a little more money and stay somewhere else.

The stay was decent. The bed was very comfortable and clean. The bathroom was also clean. There…read morewere a few movie channels to watch in the evening and we had no problem getting food delivered to the hotel. The hotel also offered snacks and drinks in the lobby. While the stay was great, there were a few cons. The hotel had a smell to it. I can't entirely explain what that smell was, maybe a musty smell? Our neighbors were loud, but they were enjoying their bachelorette party, so no big deal. The restaurant on sight was closed and there was no breakfast offered. They also charged a $50 per night extra charge which took six days to go back to my card. Overall, I would come back again if it weren't for the $50 extra per night charge.

My wife and I checked into the hotel as we were in town to attend a concert. We checked in at 4:00…read morep.m. and went to our room. The toilet did not work. We asked the front desk person to switch rooms and he would not do so. He sent a worker to the room who plunged and snaked the toilet for the next hour. The toilet then barely worked. We were advised to hold the handle down for 30 seconds when flushing and flush several times if need be. We again asked for another room and were advised the hotel was 100% booked and they could not accomadate us. We looked on travel sites and were able to confirm there were many rooms available. We advised the manager of same and he became combative and advised us we could stay in the room with the non-functioning toilet or check out. We decided to check out. When we checked out the manager, Sureth Paku, would not give us any cancellation paperwork or receipt. He would not provide a business card or any contact number. He scribbled his name on a room key holder and sent us on our way. I had used credit card points to book the room and ended up having to spend additional money on a different hotel. I have never had an experience like this in all of my life. It made no sense why we were being asked to stay in a room with a non-working toilet. We were not asking for any type of upgrade we just wanted a different room with a functioning toilet. I would never stay at this hotel again. This was by far the worst hotel experience I have ever had and probably the worst customer service I ever received for any type of transaction.. The manager lied to us and was extremely rude. We did file a complaint with Radisson and were told to follow up in a week which I will do.

I stayed here for business, with flight delays only was there for 5 hours to sleep. Getting to the…read morehotel at 2am, I was greeted by a friendly front desk person, despite the late hour. When I got o my room I couldn't find the thermostat to turn up the heat, I called the front desk and they sent a female security guard to help me find the panel, it was behind the tv. In the morning I was as able to get coffee at the coffee bar. They have a full breakfast with a made to order omelet bar. The lobby is very open with a water feature that makes sitting in the lobby to work or have a meeting very peaceful.

Clean: friendly and helpful staff, comfortable beds, beautiful facilities, free cocktail hour on…read moremezzanine. We enjoyed having a balcony that we could go sit outside and look at the view of the river. I would highly recommend.