I normally don't leave reviews, but I feel like people should know my experience.
I have been waiting on a refund since March 13, 2026, after My Insurance paid for services that I had already paid out of pocket for. It has now been over 45 days, and I still have not received my money.
When it came to fees and payments, everything was clearly explained and communicated. But now that it's time for my refund, there has been very little transparency. No one has clearly told me how much I am owed, even though I have kept receipts of every payment I made.
I have called multiple times and was told I would receive callbacks with updates, including tracking information, but those calls never came. Each time I follow up, I'm given a different answer or told they are "waiting" on something with no real details.
At this point, it feels like there is a lack of accountability when it comes to refunding patients their money. Patients deserve the same level of communication and honesty when receiving refunds as they do when making payments."At this point, I am considering filing a formal complaint with the North Carolina Department of Health and Human Services due to the ongoing delay and lack of communication."
I hope this review encourages better transparency and follow-through. read more