Our experience with Lee Fencing was very good. They installed two different types of fences for…read moreus: a chain link to enclose the area for our dogs, and a plastic privacy fence. Both were done very well, and still look great after many years. They also cleaned up every bit of scraps or debris left after installation. We would use them again and recommend them to friends.

Our backyard neighbors informed us they'd be putting up a privacy fence; to be specific, the…read moreneighbor told my husband, "hey, we're putting up a privacy fence & just didn't want you to think we were boxing you out". We already had a chain link fence installed by the previous owner about 2 years ago, but we didn't mind. I don't know what their arrangement was with Lee's but it was taking FOREVER. It was all really a non-issue until I came home from work one day & let my two dogs out, one of whom is a very recent rescue & still wanders off from time to time. I turned around & Dexter was gone; he was in the neighbors' backyard, on their deck. How did he get out of our fenced in yard? It wasn't fenced in anymore. I ran to the neighbors' yard, got the pup, & talked to the two men doing the work. They said that the neighbor told them to take our fence down & it was gone. I told them that I needed it back the next day. The new fence no longer left our yard enclosed & I was not happy. The fencers said it was no problem; they'd bring our fence back the next day & fix the areas that were no longer enclosed. We talked to our neighbors a couple of hours later & cleared up the miscommunication, thinking all was well. The next day, the fencers finished the neighbors' fence & closed the two holes that left us vulnerable, but did not return the ~100 ft of chain link that they had removed from our property without our permission. We had some urgent family matters come up & were not able to address it right away, so I didn't get around to reaching out to Lee's until two weeks later. Since then, I had also discovered that Lee's had broken the structure that holds our firewood which isn't a huge deal, but isn't acceptable. I sent an email & heard nothing all day. I called around 3.30p & got Chris, who was incredibly rude to me. He told me they got my email & were figuring it out. I asked if I could speak with anyone about it & he said no. I pushed a little more & he said, "whattyou want me to tell you? Maybe they'll call you tomorrow." The next day, I called shortly after they opened & spoke with Pete. The man would not let me speak, yelled over me, & forced me to the point of having to tell him "stop talking and let me speak" multiple times. The things that he told me made no sense on their own but, when put altogether, were completely contradictory. Here's a summary: 1) this is between my neighbor and I and he's stuck in the middle 2) he never heard from me until a month later (it hadn't even been a month at that point) 3) he knew his workers told me they'd bring the fence back, but that isn't something they do 4) it's not their responsibility to get MY permission to take MY fence, verbally or in writing 5) they didn't get a permit or check the land to see that the chain link was on my property because it's not their responsibility 6) they DID check the land map and the chain link was never on my property 7) when they came to give my neighbors the estimate, they told the neighbors that it would be best to take our fence down because there would be a gap that would be impossible to mow, otherwise and that we shouldn't mind because their fence was going to be nicer. What stood out the most to me in all of that was the last part: they knew the fence was on our property but they never got permission to be on our property at all, much less steal from us. Pete told me there was nothing that could be done, as my fence was in the dump, he wasn't spending his whole day dealing with this, and I could "f$&% off". My husband stopped by Lee's after work but Chris was the only one in the office; he treated my husband the same way he had treated me on the phone the day before and said that Pete would call the next day. We have tried to reach him several times but we have never heard back. We consulted with a lawyer and have been advised that we have a case however, the cost to pursue this far outweighs the cost of the fence. I guess the second best thing I can hope for is to expose this small family business for what it truly is.