I had to take them to court to make them tell me how much I owed them. They are unethical and have…read moreless than honest business practices, even the evidence they presented in court was completely made up and they just scam people. Most of the reviews I read or either just super great or they have completely screwed someone ( like myself). So if you chose to use them just know its about 50/50 if you are going to get good service but please be aware that they might tow your car, not tell you when it is fixed, not answer questions or give you estimates then put a lien on it and try to charge you $65 day storage while they hold your car hostage and threaten to sell it. Plus I am not sure they did ANY repairs at all and basically just held my RV and charged me storage and when I called their bluff. HAD MY CAMPER SINCE 2023 Just now getting it back.

I received exceptional service from JB, on November 16th, 2022. I was broken down on the highway…read morewith a flat tire that I was having problems changing. I called vdot, the sherriffs office, and received no assistance. Smiths towing pulled up like a God Send. JB was very helpful. He went above and beyond with helping my husband and I with something that was a stressful situation. Your company is fortunate to have him for an employee. Please recognize him for his great service. Thank you. Andrea Foster

Unhappy with AAA. but happy they sent Roger's. I had to leave key with security bc my shirt was…read moreover. Roger's picked up keys, towed vehicle to Abingdon. would recommend again. just one use AAA. I'm sure they aren't paid well.

Excellent Service. Very nice. Super communication and prompt. The driver was very knowledgeable and…read morehelpful.

5:00pm on Thursday, I hit a pothole on 77 which took out two tires. I knew it was getting dark,…read moresuper cold and still had 2 hours to drive home. Called Roadside and was lucky enough to have been assigned Pioneer. Tyler pulled up, he was patient as I had no idea where to take my car. The situation was stressful but having Tyler assist definitely was helpful and appreciated.

On our way to North Carolina from Pittsburgh and our car battery completely died on us. Nothing…read moreopen and in a panic we found pioneer towing. Friendly knowledgable and fast service. Couldn't be more grateful. This is the company you want in your time of need. 10/10

Amazing service friendly people adorable prices would definitely use again in the event I need…read moreanything towed 10/10 will recommend them all the time

Seriously such an awesome human!…read more We got a flat tire and had called around through our insurance and no one could get to us for 3 or 4 hours. Now we were just cutting through Virginia on our way to Pittsburgh so that was going to seriously ruin our plans. We called 103 towing and recovery and Clay knew exactly where we were and was to our car in less than a half hour. And he has fair prices! He's super friendly and was such a big help in making a crappy situation less crap. Highly recommend giving him a call if you're ever in need.

This company is as currupt as its owner, Bobby Haga. If your looking to steal and disappear…read moresomeone's vehicle then call him. He is committing fraud by unauthorized towing, refusing to release my vehicle.He seems to know the law on how to fraudulently refuse to release vehicles by simply hollering a tow bill is due but never producing any such authentic document. He is not listed on county or state police authorized tow companies for a reason.

I wish there was an option for zero stars! Don't use this company if at all possible. My son's car…read morewas towed 8 miles and we were charged $250. (It was less than 2 hours from the time the car was towed until we picked it up.) Also, the man was very unprofessional. He was dressed in shorts, no shirt, and most of his rear was sticking out of his shorts.

I highly recommend these guys, I have been taking my vehicles to them for years and they are for…read moresure the best around five star for sure

You will not find a more honest mechanic shop. They try their best to fix your problems. They…read morealso work on foreign vehicles without the dealer price.

Let me tell you about my experience with Lowe's! My husband and I had to go through AAA and if we…read morehad known that "bubby" was our driver and knew about his 1* service before hand, we would have opted to walk on Interstate 81 walked to the nearest exit and paid to stay put until we could figure something else out. First Bubby was okay. He answered the phone and kept us up to date. One phone call consisted of him letting us know that a hydraulic hose on his tow truck went out so he had another guy pick us up in a roll back. This dude wasn't bad but he straight up told us he didn't like his job. We met bubby at a Hardee's parking lot where they exchanged the vehicle (picture added) like a human centipede instead of properly taking it off one tow to put it on the other. Fine, whatever, they did it safely and the car wasn't hurt. But then we realized that we were in bubby's personal truck (smelled like an ashtray). The dude never introduced himself properly and then we had to stop at an Exxon so he could get gas and a pack of cigarettes for himself. This dude was obnoxious the whole ride. He got lippy with my husband just for answering a question, he kept asking why we were getting dropped off where we said we wanted to go, instead of going the whole way back to PA (we only had 200 miles free on AAA and set up a friend to finish our tow to his shop in Harrisonburg to help fix the car - not this was any of bubbys business but we explained), he smoked with the windows up, he texted while driving, called on his phone, tried to write a note while driving, swerved and bitched the whole ride. Finally we get close (3 hours later) and then told us two miles from our destination that we were already 10 miles over the 200 limit and were going to owe him more money ($4 a mile). We said we wanted to call AAA because we had it worked out that it was under the mileage owed. He immediately became defensive. We asked to see the trip speedometer and he said "I know when we started and my speedometer is correct." We weren't arguing back. We just wanted to confirm, and see where the miscommunication was. After he got heated he called AAA (while we were on hold with them) and told them we were trying to scam them and use them twice (by calling the next day- WHICH WE DIDNT) then said we just didn't want to pay. At this point I wanted to tell AAA about his shitty service and his attitude so others can be aware. Finally when he got off the phone with them (we were still on hold). He told me to get rid of the pictures of his equipment on my phone or he would call the state police. Luckily my brother in law is a state trooper and I confirmed that was false, he couldn't do shit. But I said I did so he would go. We told AAA about our hell trip and are laughing about it now. But this guy should NOT be in the service industry.

My van broke down over a month ago with Bubby being family I naturally called him he towed it to…read morehis garage I called numerous times to see if he was working on it he kept telling me he didn't have time it set for a month at his garage then we had it moved to another garage in Abingdon (where 2 days later my van was fixed) I asked bubby to haul it to Abingdon for me he didn't even have time for that he checked nothing on my van when it got to the other garage the mechanic put gas in it and it started right up moral of the story if you want your car back ever don't use this company