This location has a front staff who is very unfriendly. the doctors are great with the exception of…read moreone, but the office was the ultimate reason I left.

I've been going here for years. It used to be a helpful practice but it has gotten increasingly…read moreworse. For instance, no matter what time of day you call you are guaranteed to wait at least 20 minutes to get a live person. Either they are poorly managed or understaffed or both but it's a problem. They also won't call you back when you have questions. They just send you a message in the portal which gets caught in spam. So you are left with no response. Do not recommend.

I'm completely satisfied with the docs and my advanced practice nurse. My only complaint has been…read morecalling the office and the phone ringing for a long time before anyone answers. Twice I've called in the past 4 years, been put on hold and left on hold because apparently the office closed for the day. There's also a small privacy issue with the sign-in form where you must write your birth date. Often the next few patients who sign in can view this private information. Why not just the last 4 digits of your phone number along with your name, arrival time, doctor name and the general reason for your visit?

Went there for a pre-employment drug screening today, not only was the women entirely rude. She…read morealso expected me to piss in a cup while she watched!! Im 42...I've done over 20 drug tests in my life for new jobs.. and NEVER was someone in the bathroom with me..this is NOT a probation piss test,..it was incredibly intrusive and unprofessional. if i was female and this was a male staff expecting to watch, there would be a lawsuit.

Great place to have a physician. My doctor was not in yesterday and I saw the Nurse Practitioner,…read moreNikki. She was very thorough and professional. Highly recommend Summit!

after moving here, care was not as good as my previous place. they told me to get an appt at a…read morewalk in clinic inatead of seeing someone or doing a take health appointment. that is with myself and 2 sick kids at home :( very disappointed

Before you decide to join this medical group, understand even though they say they are a group,…read morethey don't know what that means. One department doesn't communicate with the other departments. You have to treat each department as a separate office with no expectations of consistency. You have to do 100% of the follow up. The Primary Care doctor is not sure what that term, Primary, means. Her job ends once she refers you to a specialist. Clueless after and again, one department (specialist) doesn't communicate with the others. This is why there is zero continuity, zero consistency, zero follow up and zero customer service with any of the support staff.

My primary doctor is in this building, therefore, all my records are there, that is why I chose…read morethis urgent care. I landed in Nashville not feeling well, called and confirmed they close at 9. Drove the 2hrs & 40 minutes & arrived at 8:40. When I went to sign in I was told by the receptionist who was wiping everything down that they took there last pt of the day, but she would give me the paperwork & I could come back in the morning. No where on the website or during my phone call was I informed there was no mention of a cut off. Besides there was only one person there. I found her & this policy extremely unprofessional, uncaring & not in line with a medical oath. If I was told this I would have stopped at an urgent care in Nashville. Meanwhile it's 1am and I feel horrible with a fever.

Pay attention to the multiple 1 star reviews. They are there for a reason!…read more I saw Dr. Bhandari on a Friday morning for a complete physical, (blood work, urinalysis, etc) The FOLLOWING Monday morning, I called the office to inquire about having a cardiac calcium score test done, and to ask if I would I need a referral? The nurse said she would "message" the Dr. with my request and get back with me. I waited several days with no return call. I called back, and spoke to the nurse again. She said that she had told Dr. Bhadari about my request for an additional test/ referral and Dr. Bhadari said I would need to come back to be "evaluated". Wait, what?!? I reminded her nurse that I had JUST been there and had a complete physical. I asked "what else did Dr. Bhadari need to "evaluate"? The nurse said she didn't know, and would "message" the Dr. and get back with me. After a week with no response back, I called again still wanting to know what needed to be evaluated. (Just to be clear, I wasn't questioning the NEED for an evaluation, I just wanted to know WHAT specifically was going to be evaluated). The nurse informed me that Dr. Bhadari refused to answer my question, and told the nurse to "stop messaging her about it, and the only way my question would ever get answered was to set up an appointment and come in to see her." I don't know about you, but taking time off from work is not something I can do willy nilly. It seems to me Dr. Bhadari is more concerned with drumming up charges, than patient relationship. I have but 2 regrets: The first was going to Dr. Bhadari. The 2nd is taking so long to post my review.

From the owner: Board Certified In Internal Medicine: Punam Bhadari, MD; Jimmy L. Hawkins, MD; Catherine L. Mathes,…read moreMD; Michael E. Mitchell, MD; Antonio L. Ramos, MD;Punam Bhandari, M.D.

Amazing follow up! I was in extreme pain and upset because of having to leave a message and never…read moreable to get in touch with anyone, Nurse Leah followed up with me, set me straight and explained they do care, however they are helping other patients, and basically the world does not revolve around me. Honestly, I needed that. I was in pain, and wasn't thinking like a civilized human being. Thank you Leah for still being sweet while squaring me away and telling me to calm my sh!t.

Terrible follow up. I was very sick, it took 4 days to call me back and by then I was in the…read morehospital. Takes 6-8 weeks to get an appointment with a provider. Yesterday a manager returned my call and she was extremely rude and wouldn't even let me finish a sentence. Do better!!!

Nothing bad to say about Dr Pardue. The office staff and level of care from student/ junior…read moredoctors is abhorrent.