I've enjoyed outstanding customer service from this business for the past 25 years. I've just…read morepurchased my fifth brand-new Mazda from this dealership (formerly John Newell Mazda and now Alexandria Mazda). I have always been thoroughly impressed by the attentive and professional service I've received. The after-sales experience with scheduled servicing is also an impressive reason that has secured my loyalty. Thank you to Sales Consultant Aaron Brein for making our new purchase a truly seamless and enjoyable experience. He was consistently available to address any questions with insightful, knowledgeable responses. We are now the proud owners of a sleek new CX 5! I have no hesitation in recommending the Alexandria Mazda team!

So it all started very well. I bought my MX5 from them some 10 years ago. Good (not great) deal…read moreon a very near new high spec car...even in the colour I preferred. Following years, the servicing was good. Not convenient location, but they did the train tickets to the city and didn't charge exorbitant amounts. Then they moved and it got even less convenient. Had to start paying for a loan car so I could get to work. A few weeks ago, I had a real issue with the car. I live even further away now so went to another dealer to get some help. They needed a part number and suggested I contact John Newell for this. I emailed, and not a peek. Followed up a few days later - now 2 weeks on and still, not a whisper from them. Had to get it fixed and it cost significantly more as they spent a lot of additional time researching and investigating. Maybe they are miffed I have been to another dealer, but driving so far to get to them is just not possible any more. Left a very sour taste after what had been a pretty good and mutually beneficial 10 year relationship. This year we are buying a new car and would have considered asking them to source it and do a deal (even if we have to get it serviced elsewhere) - won't be putting myself out to do that now

Edward Lee's is definitely the place to go! We, (a non for profit organisation), came in to…read moreEdward's on a very rigid budget for a wheelchair accessible bus, and Phil (worker) was able to deliver. We cannot thank them enough for helping us make transport easier for those with special needs with our very strict budget. We will certainly be back! Thank you Phil and team.

I recently purchased my 2004 Nissan Elgrand early last March 2013. This is just one of the many…read morevehicles i have purchased From Edward Lee's Japanese Auto Centre Concord over the past ten years. I would not go anywhere else. They always give the best deal and I never feel pressured or uncomfortable. Most of my dealings were with Philip Lee and his Staff. What a bunch of great guys! Honest, respectful, courteous, gentleman. They are all very knowledgeable of all the vehicles they sell. All my family and friends always thank me for referring them to Edward Lee's Japanese Auto Centre. The friendly professional staff always leaves a great impression on everyone. And they always gets the deal done. I have never walked out of there without the best deal on a car. What's better than dealing with honest people with that much integrity by letting them take care of your car buying process. I could of never purchased this car or any other Nissan for the deal Edward Lee's gave me. To sum this up if you are in the market for a Nissan a Toyota or any Japanese Import, you would be making a big mistake not to stop in at Edward Lee's Japanese Car Centre and give them a chance to show you the difference that sets them apart from the rest. And from my personal experience I highly recommend them. Give them a shot you will not regret it!!!!!!

As a reference comment： Went there as a companion since my…read morefriend needs to service her car. My friend was the customer. As a fair review： Good aspect： Facilities：Comparably good； Site：Clean and well furnitured； Bad aspect： Process Speed：Extremely slow，we waited for 20 MINUTES until staff finally takes her key；When questioned，staff just ask customer to wait for an unfixed amount of time until they are available； Customer Service：Extremely bad，bad attitudes are being consistent through all the staff we met there，while they might say it is an efficient way of communication，but they are actually commanding and firmly being arrogant； Don't know how good their service is，but these experience made this car service centre not worth a try ---- even they are good，there are still other options. 2-star for that at least they did their basic job.

From the owner: Customer satisfaction is the aim of the Suttons Autoprotection Warranty Plan.read more

These guys and girls run a very friendly and efficient service centre. Always smiling and willing…read moreto help, Liam car ready to go, no problem to small to sort out. So glad I bought an Audi here!

I am always on the lookout for "great" customer service experience. First time to Audi service --…read moreit all started with being able to make my booking from the web/iPhone. Then arriving to my drive in concierge, greeted at the reception by a smile, and offer for coffee and/transport. I said I was just going to run -- "I can do that in a take away cup if you like sir", hmm.. Do you have soy? "We don't but if you are ok to wait a minute I can go downstairs to the cafe and bring you up one" :) cool. Full iPad check in, and service details emailed to my account. I ended up staying for a bit as their was a free shuttle to Surry hills and wifi as well for me to write this review. Sam also showed me how they have the latest tech. So.. They just came over to me to tell me the shuttle is 5 mins away, and offered me a muffin on yoghurt. I am going to start hiring some of these people :)

STOLE MY MONEY ON STAMP DUTY, verbally agreed to a deal and never paid stamp duty and I got charged…read morea late transfer fee by services N.S.W. Then they said you signed the contract but the contract doesn't specify who is responsible for the transfer fees so they tricked me and now state they never pay stamp duty when they agreed to a drive away price to include all government charges. In the i paid the fees, and THEY STOLE MY MONEY (Arnold and Jim)

If I could give them 0 stars I would. Do not deal with…read morethem. Especially if you are an interstate buyer. Car not described as it really presented. Brought a $25000 car and had dents all over it, broken and damaged moulds, touch ups from what seemed like a 3 year old with a paint brush and had not been detailed. I asked for $350 so I could get it detailed and couple dents removed and was denied. They tried to say was my friends doing that picked up the car and sent me 2 photos of the car taken from 5 meters away to prove their case. I told them to take as many photos as possible of the car before it left Sydney and that was not done either. It was their perfect way out of getting rid of a shit heap car that no one would buy if they seen Stay well clear.

Outstanding service from these guys. They know what they are doing, they do it professionally and…read morein a friendly manner. I've been looking for an honest and fair priced mechanical shop for years and now I've found them. They saved me a bunch by repair the fuel tank without taking it out of the car. They also were quick to find a coolant leak.....not an easy task on a BMW 750iL, they have miles of plumbing. I'll be sticking with these guys unless or until they give me a reason not to.

From the owner: Bridge Auto Repairs specialises in European car servicing and repairs on all makes and model of…read moreEuropean cars to manufacturers specification to maintain your statutory warranty. * Pickup and drop off service available * Courtesy car available * Online bookings