Dr Naser has been my primary physician for over 15 years. He listens, and is open to discussing…read moredifferent options. He has a very good bedside manner. He has referred me to a surgeon for a procedure, I was very happy with the referral. His staff is friendly and competent. He is also located near the lab for one's annual physical blood draws, etc. The practice is shared with another Dr, so if I have an urgent need, the staff can usually squeeze me in.

Emslie took my blood and i will request him every time!!! I'm a wimp giving blood and he was thee…read moreabsolute best!!!! Thank you!!!!

Had a great experience at this clinic. Was able to get in within just a few minutes and felt the…read morecare and concern they offered were very good.

Outstanding therapy office. Could not be more pleased with the outcome…read more Highly recommended.

TL; DR - False billing practices, unauthorized charges,…read moreunprofessional receptionist, failure to match clients with therapists based on issues presented, failure to return calls/texts/voicemails. I called initially in late June or early July 2018 to set up an appointment. I left two voicemails - no response. I then reached out again in August 2018 and left a voicemail and sent a text. I was finally able to set something up via text only - the receptionist never called me back. They then asked for all of my personal information, insurance information and credit card information via text. I said no - I wanted to be able to call at their listed phone number and speak with someone, if they could only respond via text on a number not publicly attributed to the business then the answer was no. After several further attempts to reach them, I finally got through. I didn't feel good about the process and wondered if I was being scammed throughout. My first appointment was set up via text. I specifically stated the issues I wanted to discuss and I was given a therapist who had no background in any of those issues. I asked why I was scheduled with her and they said that she was actually very versatile and had knowledge and of the two with a strong background in the issues I wanted to discuss, one did not take my insurance and the other didn't have availability. Again, this made me feel not great about the experience, however I left the first appointment scheduled and figured I'd see how things went. During the first appointment the therapist mentioned she would be out on maternity leave shortly so she though she should switch me to a colleague. I again asked about either of those who had a focus on what I wanted to discuss and she thought it was very odd I wasn't scheduled with the one. She said she could continue to see me in the meantime and would work on getting me an appointment with the one who took my insurance and had a background in the area I wanted to discuss. Fast forward a month or so and I have an appointment with the second therapist. She was fine. I went to several appointments but didn't feel like we were making any progress and decided she was not a good fit. I discontinued my therapy visits within four months of the first appointment. During this time I start receiving charges on my credit cards in various amounts. My copay is a set amount and I had nearly hit my deductible for the year, so I thought it was odd I was receiving charges in amounts of $10, $20, or $30. I did switch insurance at one point so my copay amount changed, however my deductible was consistent through the end of the year (my company just updated their plan early). I let all of these charges go and just decide to assume the best. I never received a receipt or a billing statement. In January 2019 I received new charges to my credit card. My final appointment had been mid-December 2018. I asked what the charges were and why they were made. I was advised they were for appointments in October and December. I asked why they were billed then which was nearly 3 months after the October appointment. I was given no clear answer and just a blanket statement that I had authorized them to bill when they received information from insurance. They also had no clear answer as to why differing amounts were billed on various dates. On January 23, 2019 I revoked all authorization to make any charges to my credit card and requested in writing via text (which they acknowledged) and in a voicemail both billing statements and receipts for all charges. Today is August 27, 2019 and I have received nothing. I am filing a complaint with the Better Business Bureau, writing a report on Yelp, and reaching out to my credit card company regarding these matters. I am also considering filing a police report since I have never received any documentation as to what the charges are for, and since they are in varying amounts, I am not certain that they were all legitimate charges. In my personal experience this business is not about helping the clientele - it is about doing what they want in the manner they want to do it. I have spent far too much time dealing with problems created by this business because they failed to act in a professional manner by placing me (the patient) with a therapist who was not capable of addressing the issues I came to them about, failing to provide billing statements, failing to provide receipts, and failing to respond in a timely and professional manner.

Quality concierge care, best anywhere. Staff is helpful, friendly and reliable. I left for a year…read morebecause of cost, but after being out in the cold trying to get the attention of ANY doctor (especially during season), there is NOTHING more important than your health and trusting (and being able to see) your doctors. It's WELL worth the cost of the fee. Otherwise, you're in limbo. Good luck at the ER because thats where you'll be but not for doctors like these.

I went to them for years. I've always been very susceptible to injury and the flu/fevers…read more I've been in physical pain for a year now and after exhausting many "band-aid" options I was labeled a hypochondriac. After going to another primary care dr they found out it was a much bigger issue. Needless to say, I will not be seeing them anymore. In addition, I've left countless emails and voice messages about transferring my patient files without any response.

I had a terrible experience with the front staff and the lack of compassion that we were shown…read moreprompts me to write this review. I brought my daughter for an x-ray because she hurt her ankle the day before and was still limping. We get checked in and there's one person ahead of us. Then one of the receptionists tells me there's an issue with my insurance. I know we're insured, so I call them to find out what's going on. Another family has come in after us and is now waiting. While I'm on hold with insurance, I let the front staff know that if I can't figure out the issue, I'll self-pay and I ask if we're still in line. They say, yes. I find out there's an issue on my employer side that needs to be fixed, but there's nothing I can do now. While I'm finishing up, they take the family that came in after us. I ask them what's going on. They say they need to fix something on the computer before they take us back. I'm asking them to please take my daughter back and not make us wait after another patient who came in after us. They refused. I probably should have just swallowed it and stayed, but I simply couldn't believe that they would not take my daughter to be seen before the other family because of something they needed to change on the computer. One thing has nothing to do with the other. The lack of compassion when there's an 8 year old sitting there patiently, waiting to be seen and the mom is practically begging made it so I will never go to a Collier Urgent Care again. The provider may have been excellent and caring and lovely. I'll never know because we left. I think we should expect better of those in the medical field. I just wanted a little humanity, not - we need to change something in the computer before we can see your daughter. Awful.

I have been to this location twice and both times had excellent service and experience. They are…read morehighly professional and explain you diagnose. I was seen by Morgan and she was great. The wait was very reasonable, 20 minutes. Very thorough and highly recommend it needing care.

Nurse Practioner Melissa McNeil is really great, she is nice, very discussion based, and very…read moreaccommodating. However, i dont think she has the support staff around her that she needs, and would advise her to branch out into her own practice etc. Support staff needs to put patients first and their preferences. I only see women professionals in all capacities of life, and to have a male nurse perform vitals on me was unacceptable even after raising objections. To tell me the female office manager i was talking with couldnt do it, any of the female office staff to come over and be an intern for 5 minutes, or a reasonable request of even Melissa McNeil to do them or the female nurse i saw in the lobby was too much of an overreach ask. Female nurses will always be in high demand as this is their calling card. Im going to be 40 years old and i think i know what im comfortable with especially when it comes to health care. I didnt need be reminded of something i already knew with a male touching me with their bad breathe. I understand this practice is under an umbrella of a male doctor whose motives must be questioned when seeing male patients and was maybe even trying to make inroads in seeing me too. Albeit this was one experience and shouldnt let it overshadow a span of care and a state of an art facility, but apparently it was enough for them to discontinue me as a patient. Making you wonder what are they in this profession for in the first place, why do they get up in the morning? ill leave it to you if you want to go here. Be a patient patient.

My wife had an outpatient procedure there today. Everyone there was professional, courteous and…read morekind. We appreciate that. Unfortunately that is not the norm these days. Special thank you to nurse Stephanie for being so caring toward my wife.

I had foot surgery here yesterday, very professional hospital setting, all the nurses male & female…read morewere fantastic, anesthesiologist was great, gave me nerve blocks with minimal pain. I was in extreme pain when they woke me up in recovery & they made sure they got meds in me fast. All in all I would recommend this surgery center, they're a part of NCH Hospital in Naples

I was seen by Michael Tanner, a physician's assistant who treated me for an infected thumb. He was…read morevery knowledgeable and put me at ease with my infection. I wanted to thank him for doing a wonderful job and you should know that this urgent care center is excellent with an excellent staff. Thank you Michael and Collier Urgent care.

This is a great clinic where I took my mom for care. She loved Dr. Abood very much! He was…read morecharming, smart and has great credentials. The only way they could improve would be to have someone answer the phone . I call and call and realize that it's a crazy time during the pandemic, but no one responds. I just want to find out how long the wait is or if they're open. Thanks and happy new year! Sana Saeeda! Thanks